Koons Sterling Ford

I am highly disappointed with this dealership. Things started bad when I sent in my information for my credit check. When I arrived the next day to buy the car they had not checked my credit. I just got a call from the dealership that I had to pay an extra $1500 for the car because they calculated the taxes wrong. It was their responsibility to calculate the taxes. I do not recommend going to this dealership.

I found Koons Sterling Ford through the RTR website and traveled from New York to Virginia specifically to purchase my Mustang. The experience was outstanding from beginning to end. Greg Williams was absolutely excellent and handled everything from start to finish. He was knowledgeable, responsive, and genuinely easy to work with. Greg answered every question I had, kept me informed throughout the process, and made the entire experience smooth, stress-free, and enjoyable. Ashley Smith in finance was also fantastic. She explained everything clearly, worked efficiently, and made the paperwork quick and painless. Between Greg’s professionalism and the overall dealership experience, this was one of the best car purchases I’ve ever had. I highly recommend Koons Sterling Ford.

I purchased a 2022 Mustang GT in August 2025 from Koons Sterling Ford. The experience was Excellent! Rick Altunkaya was friendly, knowledgeable and professional. I believe I got a great car at a great price. I recently took my Mustang in for service and met Service Advisor Adrian Castillo and Service Director Mike Daley. They were both friendly and very helpful. Adrian kept me well informed on the status of my vehicle. The service performed on my 2022 Mustang GT was OUTSTANDING!!! Thank you to the Service Technicians who worked on my vehicle and Adrian for keeping me updated and Service Director Mike Daley. Thank you KSF.

Hector Pineda the salesman was great he helped me alot finding the car I want and they worked out the price . He knows what he doing and am very pleased

Be keen aware that the Koons of yesterday is no more. The entire system was sold to Asbury Auto Group in late 2023. I had a decent experience with Koons Toyota in the past and expected the same from Sterling, only to be disappointed. When I purchased a Ridgeline at Koon in June, I was expecting to pay with a personal check like I had with my previous Koons purchase. I was told that they wouldn't accept any check other than I cashier's check, which I couldn't easily provide because my bank is out of state. Since my account is set up for it, I offered to wire payment, but they wouldn't accept that either. I knew they were forcing me to finance, so that they could get a kickback, but I wanted the car so I agreed. The finance company they set me up with was Westlake Financial. Google them, they have a long history of being true xxxxxxxx. I avoided issues with them until I paid off my loan with a slight overpayment. Those xxxxxxx are refunding it in the form of a "pre-paid virtual debit card," making it nearly impossible to get back the full value of the money I'm owed. Learn from my mistake and avoid any Koons dealership like the plague. Their processing fee is considerably more than any good dealer would charge, and their ethics are in the toilet.

In October 2020 I purchased my 2020 Ford Explorer ST at Koons Sterling Ford and have loved every minute of driving it. I've had it in for regular maintenance and recalls at the dealership but just recently on September 26, 2025, I had my best experience when I brought my Explorer in for a new battery. I had the pleasure of having Bradley Cadenas as my service rep and was very impressed with his professionalism and his outstanding product knowledge regarding my Ford Explorer. I wasn't aware of the FordPass reward points I had accumulated, and Bradley was very helpful in helping me manage these and applying them towards the cost of the new battery and related service work. I felt like I got the "red carpet" treatment and look forward to working with Bradley in the future--he is a credit to the dealership and particularly to the service department. Keep up the good work!

I have a 2010 Escape snd have gotten all my service here. Yesterday Daniel was very helpful.

Every one at Koons Sterling Ford were friendly and very helpful. My car was completed very fast. Most importantly was how friendly and helpful with every one was. I will recommend Koon Sterling Ford to everyone I know. Thank you.

It was a good experience, job was done on time and I am happy dealing with koons Sterling Fird

Jay and crew were wonderful. They made buying a new vehicle fun! Go see them.