Koons Sterling Ford

Every one at Koons Sterling Ford were friendly and very helpful. My car was completed very fast. Most importantly was how friendly and helpful with every one was. I will recommend Koon Sterling Ford to everyone I know. Thank you.

It was a good experience, job was done on time and I am happy dealing with koons Sterling Fird

Jay and crew were wonderful. They made buying a new vehicle fun! Go see them.

Nathan was friendly and very helpful my vehicle was ready when promised clean and ready to go

Great experience. Hector really went the extra mile, helping me find the right car at the right price. I will buy from him again in the future.

Excellent service at Koons Ford Sterling in Virginia to diagnose and repair a malfunctioning Automatic window mechanism. Techicians repaired the window, but took time to double check to make sure everything was fixed, and discovered a further problem that required a more extensive repair that solved the problem. Customer service representative Andrew expertly and courtesly handled the transaction both from in-take of my Explorer to the final resolution. Final bill for all services even came in slightly under the initial estimate. Excellent experience and I will continue to rely on Koons Sterling.

I purchased a used Explorer ST, low miles, loaded. I had noted some minor issue with the sales rep who said "they would take care of it." We needed a couple days to work out payment, but when we returned to sign, none of the issues were addressed. One issue was tire pressures were all off. The other was the sunglass hold would not stay closed. Our Sales rep apparently attempted to repair it himself and just made it worse. I could see the issue and decided it was not worth spending any time on it and I would get air and fix the sunglass holder myself. Couple weeks go by before I get a check engine alert and the Ford app tells me it's an emissions issue. I tried to set an appointment with the service department, it took several attempts, hung up on at least twice before I spoke to a service rep. When I asked about a loaner, I was transferred, hung up on again, then told they would call me back. Weeks went by, no return call, even after calling them back, same line. At some point I noticed the tire pressure was down enough to warrant adding air. While taking the valve cap off, the air rushed out and blew the cap out of my hand. The stem was not hold any air, only the cap was keep air in the tire. Again called service and was told they would call me back... again no calls. Then while returning from an event about 20 miles away I was overloaded with warning lights and alerts, check engine, service now, collision avoidance etc. I could barely get the car to move, it would knock and shudder like it couldn't get into gear. I managed to drive it home and once again attempted to call service then ask for a loaner. But now I'm ticked off and demand they get me a loaner and ask about towing. Over a week later, and towing at our cost, I get an F150 loaner (that needed wiper blades and an oil change). Another week or more (I lost track at this point) they look at it. Mind you it had 20k miles on it at purchase, I put 4k more on it, so just 24k miles. They say it's the Purge valve and it's not warranty, and I need front brakes. I had a hard time with needing brakes after just 24miles, did they not inspect it before selling it? My wife picked it up after 3 weeks, did some errands and it failed on her after just ~20 miles. Now I'm HOT, called the service manager, took over 30 min, and demanded they tow it this time and FIX IT. Since then I decided I no longer trust the car, or Ford (did not like the F150 transmission) and let them know how frustrated I was at this point. I had to call every step of the way, asking status, not seeing voice mails or messages shared or answered. They agreed they "had issues they needed to resolve within the team" and agreed to either buy back (at $4k less then purchase, or $2k less if I trade from what they have on the lot) I did not see anything on the lot I would like. Again I had to call for updates, attempt to negotiate a better deal, had one trip in expecting an outcome only to be a waste of my time. They have now had my car for over a month and I think I finally have a deal worked out for something else and costing me another $11k. Also note they said they think the fixes it yesterday, they would test it out, yet I get more alerts as of last night... clearly still can't figure it out. Worst experience EVER, former Ford guy here, no more, former Koons guy, never again.

‼️ DO NOT BUY HERE – BUYER BEWARE ‼️ DISHONEST & UNPROFESSIONAL DEALERSHIP! This has been one of the worst experiences I’ve ever had with a dealership. I typically don’t write reviews, but I felt compelled to warn others: Do NOT make the same mistake we did – take your business elsewhere. We purchased a used 2019 Ford Transit Connect from KOONS, and within just a few months, everything went downhill. Even before buying the vehicle, we noticed it had issues passing inspection. According to the Carfax report, it failed multiple times before finally passing – and only through one of their affiliated companies. We asked multiple questions about the condition of the vehicle, and we were told it was fine and had passed inspection. Trusting their word, we decided to move forward with the purchase — and that’s when the nightmare began. We were pressured into buying an extended warranty in order to “get a better deal.” At the time, we thought this would protect us in case something went wrong. Unfortunately, that was far from the truth. Within a few months, the vehicle had transmission issues and several other problems. It became clear that this vehicle was already defective when they sold it to us, yet it was presented as being in good condition. Even with the warranty, repairs were either not done correctly or not covered. We’ve now paid two deductibles because, according to them, they “missed the issue” the first time we brought it in. After almost a month in the shop for diagnostics, we picked up the vehicle – only to discover the A/C was making a loud noise right away. We emailed the service manager (who has been completely unhelpful), and they told us to bring it back. Now they are saying we owe over $2,700 for additional repairs – right after we paid a deductible and got the car back. This is absolutely unacceptable. My husband spoke with a service advisor who said, “You didn’t pay my guys to diagnose every part.” Excuse me? You had our car for almost two months because the check engine light was on. That’s exactly what we thought you were doing. To make matters worse, the car still doesn’t work. The customer service is nonexistent – they don’t answer or return calls, and when they do, they transfer you to someone who isn’t even part of the department you’re trying to reach. The entire service department is disorganized, dismissive, and clearly lacks any sense of accountability. We’ve purchased other vehicles in the past and have never had an experience this bad. The lack of professionalism, honesty, and basic customer care is unbelievable. KOONS should be ashamed of how they conduct business. BUYER BEWARE: DO NOT DO BUSINESS HERE. THEY DO NOT STAND BEHIND THEIR VEHICLES OR THEIR WORD. THIS DEALERSHIP SHOULD BE INVESTIGATED OR SHUT DOWN.

The service department should use a gun and a mask while doing business. The rear A/C fan went out on my Transit Van. A simple, easy to access part. I told them that up front. The part on the Ford Parts Site is $159. My bill was $1100. Including a $180 diagnostic charge. Which I am sure only took 30 seconds to diagnose. Especially after I told them exactly what the problem was. Even though I purchased this van at Koons, I am never coming back.

Would NOT recommend. Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week!