Reviews
The service department should use a gun and a mask while
The service department should use a gun and a mask while doing business. The rear A/C fan went out on my Transit Van. A simple, easy to access part. I told them that up front. The part on the Ford Parts Site is $159. My bill was $1100. Including a $180 diagnostic charge. Which I am sure only took 30 seconds to diagnose. Especially after I told them exactly what the problem was. Even though I purchased this van at Koons, I am never coming back.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ken, I'm sorry to hear about your experience with the service department. We strive for transparency and fair pricing, so it's concerning to read this feedback. I'd like the opportunity to discuss this further and see how we can address your concerns. Please feel free to reach out at your convenience. Thank you, Sophia Engler - Customer Relations Manager - 703-430-7700 Ext 20138 - sengler@koons.com
Would NOT recommend.
Would NOT recommend. Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Rich, I'm sorry to hear about your experience with our sales and service teams. We strive for better communication and customer satisfaction, so it's concerning to receive this feedback. Please reach out directly if you'd like us to assist further or address any specific concerns you have. Thank you, Sophia Engler - Customer Relations Manager - 703-430-7700 Ext 20138 - sengler@koons.com
Very professional, great service and excellent staff.
Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Koons Sterling Ford provided you with professional service and handled your warranty work smoothly. Thank you for sharing your experience!
Fast and very friendly service, I will definitely use
Fast and very friendly service, I will definitely use their services for my car needs . Thank you so much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kimbo, we're delighted to hear you enjoyed the fast and friendly service at Koons Sterling Ford! We look forward to assisting with your car needs in the future.
I recently purchased a 2025 Bronco Outer Banks, and the
I recently purchased a 2025 Bronco Outer Banks, and the experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional service. If you're in the area, I highly recommend Koons Sterling Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that your experience with the team at Koons Sterling Ford was fantastic! Thank you for recommending us and enjoy your new 2025 Ford Bronco Outer Banks!
Great buying experience.
Great buying experience. The staff was awesome. The sales person did not pressure us. Spent a lot of time with us as we test drove multiple vehicles. This is the 7th car we have purchased from Koons and it was the best experience yet.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, we're delighted to hear that your seventh purchase with Koons Sterling Ford was the best one yet! Our team is committed to providing a pressure-free and enjoyable experience. Thank you for your continued trust in us!
I came in to look at and test drive a 2025 Ford Escape.
I came in to look at and test drive a 2025 Ford Escape. I fell in love with it. Mirwais Amani was so helpful and answering my questions. No pressure sales whatsoever being a single old lady that was very nice. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cynthia, we're delighted to hear that Mirwais provided a pressure-free experience at Koons Sterling Ford. Enjoy your new 2025 Ford Escape and thank you for choosing us!
This was a Ggreat buying experience.
This was a Ggreat buying experience. They had the truck I wanted at an honest price and quick delivery with no back and fort over price
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry, we're delighted to hear you had a smooth buying experience at Koons Sterling Ford! Enjoy your new truck and thank you for choosing us!
I bought a vehicle April 21st the car failed MD state
I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. That means they are lying. Sales people are always nice until it's time to right a wrong. So not happy....How can an alignment go bad within 30 day? Please explain this to me.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Natalya, I'm sorry to hear about your experience with the vehicle inspection. We strive for transparency and it's concerning that this issue wasn't addressed properly. I'd like to discuss this further and find a resolution together, so please reach out when you can. Thank you, Sophia Engler - Customer Relations Manager - 703-430-7700 Ext 20138 - sengler@koons.com
Courteous, professional service by Nathan Ayoub.
Courteous, professional service by Nathan Ayoub. Car was finished on schedule as requested. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, we're delighted to hear that Nathan provided you with courteous and professional service at Koons Sterling Ford. Thank you for the kind words!