Reviews
Another great experience
I'm a repeat customer of Koons Ford and have a very good experience each time. Caleb was awesome. He's not high pressure and understood our needs. . Not your typical sales personality. Enjoyed working with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the excellent review for Koons Sterling Ford! We are grateful for your support in our business, and we'll be sure to pass your kind words along to Caleb for his outstanding customer service. See you next time!
My experience with service department was excellent.
My experience with service department was excellent. My experience with trying to get appointment and trying to speak to someone about what maintenance might be recommended was a F- rating. I was transferred from person to person. I would start over trying a different number selection and just as bad. When I could speak with someone no one could answer my question. Finally I got an “advisor” got answers and an appointment.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Linda, While I'm happy to hear your service needs were met, I want to apologize for any inconvenience this miscommunication may have caused. We aim for a more seamless experience than what you've described and I will certainly address this matter directly with the team. Thank you for your feedback and if there is anything else you'd like to share, I welcome your phone call. Kindly, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740
Fast efficient service - Joey Stickman was very
Fast efficient service - Joey Stickman was very professional and extremely helpful - completed the service above and beyond my expectations
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Feedback like yours lets us know we're making all the right moves, and we will be sure to let Joey know you appreciated all the help. Safe travels and thanks for choosing Koons Sterling Ford!
Ordered a Bronco in November expecting a 6 month wait,
Ordered a Bronco in November expecting a 6 month wait, but it came in the first week March to my surprise! Hamza did a great job getting it ready and provided a demo. Buying process including financing was very smooth!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled your Ford Bronco was available at an earlier time than expected! We will certainly let Jamza know that he assisted in a very seamless buying process. Enjoy your new ride! - Koons Sterling Ford
Koons Ford service department should have reception
Koons Ford service department should have reception person to route people to service rep, so you done have to wonder which service rep is going to take care of you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We are always looking for ways to improve our practices and we appreciate this feedback. We will be sure to keep it in mind moving forward. If there is anything more we can do to assist you or better your visit, please feel free to give me a call. Best, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740
Dealership was extremely clean and sales staff was great.
Dealership was extremely clean and sales staff was great. Complete process was hassle free and quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rob, thank you for choosing Koons Sterling Ford for your purchase! We are thrilled that our team took such great care of you and made you a happy customer. Safe travels ahead!
Fast & Efficient
I have a landscaping company and 8 ford trucks. I take them all to sterling for repair or warranty work. The service is great I take everything to Joey and he gets it fixed usually very fast if not he lets me know it will be a while for parts or something beyond his control.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review! We strive to deliver seamless service, and we are so glad to hear that you trust the Koons Sterling Ford team with your business. We will be sure to pass on the kind feedback to Joey. Safe travels, and we are looking forward to working with you again down the road!
The service manager was on top of what service I needed
The service manager was on top of what service I needed and was proactive to get it done. No hassles, Exceeded expectations,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!
Better Communication
The advisor who help check me in was great. The advisor who handled answering my questions on issues with my 4x4 reversing concerns was lazy. He kept changing his story why my truck was having issues reversing so I have no confidence that he properly diagnosed my truck. Finally got to where he said he would check it again but I had already spent a better part of my day waiting for him to diagnose it correctly the first time. I will bring it back and ask for a different service advisor. He would have done himself a favor if he came and talked to me in person too.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this experience to our attention, Allen. It's disappointing to hear that you're questioning the integrity of our diagnosis. We aim to build trust with our guests by delivering meticulous and informative care, and I'm sorry we've let you down here. I want to address these concerns but will need more information to do so. Please consider giving me a call when time permits so I can offer my direct assistance. Thank you, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740
Bought a Ford F-150 - Great Truck!! Our FIRST!
We had test driven a Silverado and decided to look at a Ford 150 based on their reputation. We were NOT looking for a new vehicle. Our salesman was Greg Williams, Commercial Sales Manager for Koons Sterling Ford. Nice guy, but more importantly very knowlegeable about trucks. He was not pushy, but encouraged us to consider the market and scarcity of vehicles. He also pointed out all the safety features of the truck, as well as its towing ability, which was important to us. We soon made the decision to purchase the truck and are extremely pleased with it so far.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David & Lynn - Thank you for the great review! We strive to deliver a seamless and straightforward purchase experience, and it means a lot to hear that this was reflected in your time working with Greg and the Koons Sterling Ford team. We will be sure to pass on the kind words. Drive safely in your new Ford F-150, and enjoy it! We hope to see you back again down the road!