Reviews
The dealership was professional and informative.
The dealership was professional and informative. They didn't pressure us. We had a great experience. I highly recommend Chris and David.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We purchased our second car from David Dean at Fitzgerald
We purchased our second car from David Dean at Fitzgerald Toyota. Our first one was in October 2023 (Prius XLE AWD) and the other was in November 2024 (Toyota Tacoma Limited). If you want somebody who is super in tuned to your needs, guided by honesty and integrity, then I highly recommend David. I hand picked him at the Gaithersburg location over a dealership that was far closer to my home as the sales experience was well worth the drive. There is a fun family feel to Fitzgerald and this carries over into the Service department as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I've had a great experiencie at this location, never felt
I've had a great experiencie at this location, never felt pressured into buying the car. The team went above and beyond to find the car I wanted. David always explained everything to me very clear and straight forward.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lethicia, Thank you for sharing your wonderful experience! We’re so pleased to hear that David and the team made your car-buying process stress-free and transparent. Going above and beyond to find the perfect car is what we strive for, and it’s great to know we hit the mark for you. If you ever have questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car! Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg
Very grateful we could work something out will be
Very grateful we could work something out will be recommending in the near future !!l to a few family members
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Yanixsa, Thank you for your kind words! We’re so glad we could work together to find a solution that worked for you. Your recommendation means a lot to us, and we’re excited to help your family members in the future. If you ever need anything else, don’t hesitate to reach out! Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg
Were not planning to purchase a vehicle when we arrived
Were not planning to purchase a vehicle when we arrived but loved the way the car looked and David and his co-workers did a great job working through the trade-in and purchase process. Since it was Sunday (and we were not aiming/prepared to buy that day) finalizing the purchase went into Monday and David drove the vehicle to us - about 90 minutes one way - to close things out
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for taking the time to share your experience! We’re so glad to hear that David and the team made the trade-in and purchase process smooth and enjoyable, even when it wasn’t part of your original plan. Going the extra mile—literally!—to deliver your vehicle reflects our commitment to exceptional service. We hope you’re loving your new car and look forward to assisting you again in the future. Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg
Salesperson David was great!
Salesperson David was great! He kept us in the loop on the progress of the vehicle we reserved. He gave us time to get to know the car before the test drive and explained the features well. The dealership was open and honest about a lease hack we were attempting and didn't discourage it. I was surprised that the finance person asked for our credit card without offering any information on the lease calculations and fees. It all seemed in order but I think we shouldn't have had to ask for details. When as we were taking the final look at the car we discovered it had been damaged. We are not sure if it happened at the port or at the dealership during the final fueling. While accidents happen, it shouldnt ever be discovered by yhe customer who has just signed a deal. However, we felt like the management worked respectfully and openly with us to come to an agreeable solution. In the end the Prius Prime was worth waiting for and it was worth traveling to Fitzgerald to acquire it.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for taking the time to share such a detailed review. We’re thrilled that David was able to keep you informed throughout the process and provided a great experience. We appreciate your honest feedback regarding the finance process, and we will certainly take that into account for future improvements. We also want to apologize for the damage you discovered on the vehicle and the way it was handled. While we strive to ensure everything is in perfect condition, we recognize the importance of transparency, especially when issues arise. We're glad that our management team was able to work with you to reach a solution that met your expectations. We’re so happy that the Prius Prime was worth the wait, and we’re grateful for the opportunity to serve you. If you ever have any further questions or need anything in the future, please don’t hesitate to reach out. Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg
Everything was top notch.
Everything was top notch. Will buy from Fitzgerald again. Low pressure and fair prices- what a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Michael, Thank you for the wonderful feedback! We’re delighted to hear that you enjoyed a low-pressure, fair, and top-notch experience with us. Knowing you would choose Fitzgerald Toyota again truly means a lot. If there’s anything more we can do for you, please feel free to reach out. Enjoy your new vehicle, and we look forward to welcoming you back! Warm regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg
David was really understanding of the vehicle I was
David was really understanding of the vehicle I was interested in and very polite in the car sale process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, James! We’re glad to hear that David provided you with a polite and understanding experience during your car purchase. Our team strives to make the process as smooth as possible, and it’s great to know that David met your expectations. If you have any questions or need further assistance in the future, feel free to reach out. Enjoy your new vehicle! Best regards, Seena Pishva Sales Manager Fitzgerald Toyota
Great transaction with a very professional team.
Great transaction with a very professional team. Flew in from out of state after settling on deal. They picked me up at airport at 11am and I was heading back to SC by 2pm in a new Land Cruiser.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic feedback, Mark! We’re thrilled to hear that your transaction went smoothly and that our team was able to make your out-of-state purchase a seamless experience. It’s great to know you’re enjoying your new Land Cruiser! If you ever need anything in the future, please don’t hesitate to reach out. Safe travels back to South Carolina! Best regards, Seena Pishva Sales Manager Fitzgerald Toyota
Promised to follow up on ordering a part for the car.
Promised to follow up on ordering a part for the car. Promised it qas ordered, parts gas no record, called twice still nothing. .
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for the review, please send me an email at pishvas@fitzmall.com so we can discuss this matter further! Seena Pishva Sales Manager Fitzgerald Toyota Gaithersburg