Hemborg Ford

Luis is the best. …always looks after my truck and keeps me informed. I only ever deal with Luis

Overall excellent from Toni from pickup vehicles and back to the dealer...superb good job!!

I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. Those two men need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service.

If I could give negative 10 stars I would! LIARS and CHEATERS!! I spoke with Rod the Sales Manager about trading in my 2023 Lexus RZ for the Mach E. We agreed on a payment and although I was working with another Sales manager from Ford DTLA, he assured me he would give me the deal I asked for. So, I drove over. I had my mom co-sign since my credit wasn't the best, as she is a solid 750. First, they switched my mom to primary without notifying me... the finance manager didn't say a word until it was noticed and then said " oh yeah he had to for the deal" So I said okay although that should've been the first sign. They never asked for proof of income just my insurance. Not even my mom's or my Driver's License. I e-signed the contract in the office and then signed the DMV docs in the office. One the way out to walk with me to the car he was bragging on how he just made 14k off a customer who purchased a truck and didn't quite understand the rebates as to why I was able to get a good deal because of taking advantage of the other guy. WOW! I drove home the car home. A week later I get a text message from Rod saying he's having a hard time getting the loan approved he needed proof of income from me. So, I sent him the income that was more than the amount I put on the application, so that wasn't the issue. I didn't hear back. The next few days he tells me he couldn't get the loan approved to bring back the car. I asked why because it didn't make sense....he replies I don't know it had to be credit. I asked HOW my mom was primary with 750 score and income was provided. Not only did he not have a clear explanation, but he was also very arrogant and rude. I brough the car back as asked. I then had the sales manager at Ford DTLA run my application and it was APPROVED WITH NO ISSUES!!!!! And yes, through the same FORD FINANCIAL he said declined my loan. HE IS A BOLD FACE LIAR AND SCAMMER. Hembord Ford is a family owned small dealership with no INTEGRITY. I would never allow someone to conduct BAD BUSINESS and ruin my family business reputation. I work in the car business and have LOTS OF FAMILY AND FRIENDS and people I talk to everyday that I could've easily referred business to. NEVER would I ADVISE ANYONE to do business there. Save yourself the LIES, UNPROFESSIONALISM and HEADACHE and go somewhere else!!!

Just want to say how much I appreciate Gus in your service department. I have had my car in several times in the last few months because of my battery not holding a charge. Two years ago when the problem started they found out the mirror on the drivers side was causing the problem. That lasted a short time and then I was having the same problems. Put new battery in a couple of times. A week ago the same thing. They kept my car for 4 days and came up with an answer that the lights in my tailgate weren’t turning off. Have my car back now and am hoping this works. I 87 years old and need a car that the battery doesn’t keep going out. Gus has been so helpful and considerate. I had a new battery put in the first of July and it only held the charge for a month.

Took my 2020 Fusion in for check engine light. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. They even called me right back when we were disconnected. Repairs went quickly and were covered under warranty. Again I am very pleased with the service and everyone I dealt with at this dealership.

I’ve purchased ford trucks and explorers from Hemborg ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All service was performed with professionalism and done to my satisfaction. Robert has been involved in all of these times and I’ve seen him as understanding and thorough. Has to be as he’s been there forever. Thanks Robert.

One Star – Disappointed and Frustrated I brought my F-150 to Hemborg Ford and left it with them for a full week, expecting professional service and a timely repair. Instead, I got nothing but vague excuses and a growing stack of diagnostic fees with no clear answers. After a week of delays and zero progress, I told them to keep their blood money and took my truck to another Ford dealer just down the street. That shop diagnosed and fixed the issue in three days, no drama, no games. Hemborg Ford wasted my time and money, and I won’t be going back. If you value your time or wallet, look elsewhere.

I thought the service was great quick lane service was quick promises made promises kept no complaints

Tony was great, he always is . The service was fast and Tony always calls me and tells me what's going on.