Crown Lexus

The sales crew went out of their way to sell me a car. I was happy. However, It had an issue with the electronics so the sales dept called 2 days later and told me to bring it in to get serviced however the service dept had no idea it was coming in. Now It won't be fixed for a week and there's no one assigned to update us on the status. Poor communication.

Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.

Best car buying experience I've ever had! They went out of their way to serve us and our needs. Teresa even went out of her way to bring a car I was interested in from a sister dealership so I could test drive it that day. Crown Lexus is what it means to work as a team and to make a personal connection with their customers.

This is my second Lexus purchase from Crown Lexus. It was a pleasure walking in to this sparkling clean showroom for my appointment to look at pre owned cars and have my trade-in evaluated. I was greeted right away and we began the process. Abel listened to my needs/wants the entire time and we worked through decisions leading to all the paperwork and then with the accounting specialists to finish the process. Attention to detail all the way. I appreciated everyone involved.

My experience with Crown Lexus was nothing short of amazing. They helped me out tremendously and I’m eternally grateful.

Amazing experience! Couldn?t have asked for a better dealership. All the people that I encountered were nice and made sure I was that I left out of there completely satisfied.

Everyone was professional and went far above my expectations. The process went very smooth, and was informed every step of the way. The communication from everyone involved was right on point. Thank you to everyone.

Very easy to deal with. No pressure, salesman, Andre was knowledgeable, and enjoyable to do business with.

They will treat you like a family member here. No games or tricks. I happily drove over 80 miles, one way, to purchase a new Lexus at this dealership, after wasting my time trying to buy at 6 other Lexus Dealerships. Ricardo at Crown Lexus gave me the lowest price and an amazing buying experience, hands down! I was looking to purchase a new Lexus as an anniversary gift for my wife. After not being able to reach a satisfactory deal on a new Lexus at any of my local Ventura County/ So Cal Lexus Dealers (and actually having been belittled and humiliated by a salesman at Thousand Oaks Lexus, in the public lounge, with my family, while trying to make a deal there, please see my review and buying experience with them,) I began to work with Ricardo Luna at Crown Lexus in Ontario. We were looking for a specific model, color and option and through the Lexus website, I discovered that the Lexus Dealers in Ontario, Santa Barbara, Palm Springs, Woodland Hills, Valencia, Thousand Oaks and Mission Viejo had the cars with the options we wanted. Most of the dealers would not go under sticker price. A few dealerships went under slightly under sticker. Ricardo at Crown Lexus beat out all of the other dealerships and went under sticker significantly. He even made me aware that I was eligible for a $1k Military rebate, which none of the other dealers informed me of. The buying experience at Crown Lexus was great. We were greeted at the dealership by an extremely friendly young man in front (sorry, did not get his name) who directed us to our scheduled appointment with Ricardo. Ricardo was extremely kind, friendly, helpful and professional. He answered all of our questions about the process. After the test drive, we worked with Daisey and Steve in the finance department. They were extremely friendly and helpfull. I came pre financed from my credit union, but ended up going with Lexus financing as they beat my credit union. The process was fast and easy. Ricardo stayed with us after we sealed the deal and spent a lot of time with us showing us how to set up the various systems and safety technologies. He even went out of his way to make sure our daughter had some snacks. To the General Manager-I would like to commend Ricardo Luna for his hospitality, honesty, customer support , attention to details and for the hassle free, no gimmicks, games or pressure buying experience he provided to us. We will be returning here for an additional purchase soon.

Josh was an amazing salesman. Raven was great. Overall, great experience, kind and very professional.