Reviews
2010 RX350
This experience was very good! Service guy did the excellent job, I will take my car go back again soon to do the transmission service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Li, Thank you so much for your feedback on your visit at Crown Lexus. We strive to create this type of experience for each of our guests, so we appreciate you letting us know we are succeeding. We hope you have a great day and look forward to your next visit! -Your Crown Lexus team
Crown Lexus
Great people and service; looking forward to keep doing business with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Enrique, We are so glad that you are pleased with the service you received at Crown Lexus! We look forward to seeing you for your next service and for taking care of your new car in the future! -Your Crown Lexus team
owner
I had appointment at 11:30 but it didn't seem to matter. I had to get in line with drive ins.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dale, We appreciate you calling this situation to our attention. We sincerely apologize for the wait time you experienced and understand your frustration after making an appointment then being placed in line with the drive-ins. We would love to hear more about your visit in order to rectify this situation. Please call our General Manager, Doug Pearson, at 909.390.9800 at your earliest convenience. We look forward to hearing from you. -Your Crown Lexus team
Lexus Crown
Had such a good experience. Loved their service the staff was so friendly and informative. :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Maritza, Thank you for the 5 Star review! We are so glad you loved the service we provided you and that you chose us for your vehicle needs. We look forward to your next visit and hope you have a wonderful day! -Your Crown Lexus team
Finance Dept. STINKS!
First of all I have only good things to say about the salesman who assisted me. We struck a fast deal, all was easy; EXCEPT when I arrived at the finance part of the transaction. In addition to exceptional rudeness; they did not know how to handle the down payment process. Having paid the down payment they took seven days to deliver the car. Seven days after the delivery of the car they sent a "Notice of election to rescind" based upon being unable to find me a financial company. I was Lexus approved in one hour with a 20% down payment and I might add a FICO score of 835. When I realized how inept the finance staff was or that they just didn't care --- I phoned the General Manager for assistance but he did not return my phone call. While I would certainly purchase another car from this salesman; I wouldn't do business again with this dealer. As I was writing this I looked at other customer reviews and I see that their service dept. is poorly managed as well.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Crown Lexus Service
The service writer was excellent. Mr. Ryan cordially greeted us upon our arrival and kept us abreast of what was going on with our car. We appreciate not only the courtesy but also the honesty of the service and its writer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, We sincerely appreciate your feedback on your visit. We are so glad that Ryan was able to provide excellent customer service to you and we hope you have a wonderful day! -Your Crown Lexus team
Great service!
Alex made the whole process painless. One suggestion, make sure that the customer knows how to release the parking brake and open the gas tank of the loaner. I felt a little silly holding up the line at the gas station. Beautiful loaner by the way. My service was done when promised, as promised. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, We are so glad that you had a wonderful experience with Crown Lexus and that Alex made your car buying process painless. Thank you for your suggestion about the loaner vehicles as we strive to provide each of our guests with experiences that exceed expectations. We hope you have a wonderful day! -Your Crown Lexus team
Crown Lexus was Excellent!!!
It was a great experience. Mr. Richard Werren was my sales person and was very professional, knowledgeable and caring about my needs and expectations. Mr. Eugene Kang the Finance Manager was also great, he had our paperwork completed in less than one hour. Mr. Douglas Pearson the General Manager is very friendly and helpful. Thank you Crown Lexus of Ontario for the great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Peter, This is the type of experience we love hearing about! We sincerely appreciate your kind words about Richard, Eugene, Douglas and the rest of our team. We look forward to doing business with you again and hope you have a great day! -Your Crown Lexus team
Crown Lexus
Excellent customer service...free shuttle to my work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dan, We're so glad you received excellent customer service at Crown Lexus! Thank you so much for your feedback on your visit and we hope you have a wonderful day! -Your Crown Lexus team
New car review
Good overall experience. Took longer to deliver car than expected
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rafael, We apologize for the long wait on your delivery, but are so glad that you had a great overall experience with us! Thank you for your feedback and we look forward to doing business with you again soon! -Your Crown Lexus team