Reviews
After my purchase of my Altima I have had two
After my purchase of my Altima I have had two opportunities to have my vehicle serviced. I made an appointment and my vehicle was taken immediately and serviced quickly. The service team is friendly and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and attention.
Excellent service and attention. The advisor, Steven, was great and kept me informed at all times. The waiting room and the internet are really good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Gustav! We're thrilled to hear you had an excellent experience with Steven and enjoyed our waiting area. Your satisfaction is our priority, and we appreciate your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com
After 19 years of service at Empire Nissan I have yet
After 19 years of service at Empire Nissan I have yet to have a bad experience. The check-in consultants, like Steven Trevino, have always been professional, courteous, informative with good advice as well as truthful about how long the wait time would be, Steve was absolutely great.!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, RS! We’re thrilled to hear about your positive experiences over the years. Our team, especially Steven, strives to provide top-notch service, and it's wonderful to know that has made a difference for you. We appreciate your loyalty! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Always take my Nissan Rogue for service at the
Always take my Nissan Rogue for service at the dealership. They have top notch service and friendly staff
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear you consistently have a great experience with our service team. Your satisfaction is our priority, and we look forward to continuing to provide top-notch service for your Nissan Rogue! Regards, John Fakhoury General Manager Customercare@empirenissan.com
I had ordered my vehicle ahead of time and when I got to
I had ordered my vehicle ahead of time and when I got to the dealership it was ready.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback, Jeff! We're glad to hear your vehicle was ready when you arrived. We strive to make the process as smooth as possible and appreciate your support. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com
I’ve been coming to empire Nissan for 20 yrs.
I’ve been coming to empire Nissan for 20 yrs. I fully trust and appreciate how they have helped me maintain my vehicles. I will continue to service my Nissans here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being a loyal customer for 20 years, Richard! We’re thrilled to hear you trust us with your vehicles. Your continued support means everything to us, and we're here to keep your Nissans running smoothly for many more years to come! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Empire Nissan Dealer is a good place always go to do an
Empire Nissan Dealer is a good place always go to do an Oil Change with no appointment always told it would be 2 hours but usually in 1 hour they get it done always listen to your concerns they also have new personnel.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Joel! We're thrilled to hear that you appreciate our quick service and attentive staff. Your satisfaction is our priority, and we look forward to serving you again for your next oil change! Regards, John Fakhoury General Manager Customercare@empirenissan.com
I love getting my car serviced here, the staff is
I love getting my car serviced here, the staff is friendly and the service is fast and they seem to be honest and genuine which is rare in the car industry.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear you had a great experience with our friendly team. Providing honest and efficient service is our priority, and we appreciate your recognition. Looking forward to seeing you again for your next service! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Great service, my car was done in the appropriate time
Great service, my car was done in the appropriate time frame as we. Even while under staffed everyone did their very best to provide exceptional service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We understand that your time is valuable, and we're pleased to see that you still received prompt service even when we were down staff for the day. We're glad that you drove home satisfied and we can't wait to see you again at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com
I am always greeted quickly upon arrival.
I am always greeted quickly upon arrival. They always provide an accurate estimate for the price and the time needed for the service. I appreciate that they provide recommendations for future work so that you know what is needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience with our service department. Our team is dedicated to providing quick, transparent service and helpful recommendations. Your feedback means a lot to us, and we look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com