Carl Burger's Dodge Chrysler Jeep RAM

I purchased parts they put a part on the bill not for the work i was having done by my mechanic did but use part but openers then then he realizes and found out the first part was incorrect They do not know but charge for additional part My husband never went there and I will not return

Carlos Hernandez was a very pleasant, knowledgeable and professional sales person. He is a great asset to your company! Brian Hackenberg was very thorough when he explained everything that we were signing. We found everyone we dealt with at Carl Burger Dodge was courteous and professional.

Everyone was great my sales guy Brandon was super friendly, knowledgeable and not at all pushy. Got a super good deal on my new Gladiator Mohave! It’s so cool and beautiful! All loaded up too. Haven’t been a fan of the Stellantis/Fiat DCJR brand so we’ll see how it goes.

Walked away with a great truck for a good price. Preston was helpful and assisted in ensuring we were satisfied.

STAY AWAY - Fraudulent CPO Certification & Terrible Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Failures: Truck went into limp mode on freeway with THREE simultaneous errors - throttle control, stability control, and collision warning all failed. Independent shop found MAP sensor barely plugged in, air filter disconnected, loose battery terminals - all from Carl Burger's careless work. Undisclosed Collision Damage: Body shop discovered extensive prior accident damage (bumper to rear door) with amateur repairs: dust in paint, peeling clear coat, mismatched parts, visible blend lines. NEVER disclosed during sale. Service Department Failures: Returned twice for squeaking suspension. First visit - denied issue existed. Second visit - sprayed silicone as temporary fix instead of proper repair. Complained twice about folding mirrors before they bothered fixing them. Hidden Charges: $900 GlassCoat protection plan never disclosed - discovered later reading contract. Dashboard Defect: Leather dash waves when cold, only looks normal when heated. Shown truck in afternoon when defect was hidden. Dismissive Attitude: Service staff treats customers like they know nothing. Receptionist is unprofessional and barely understandable. Their "125-point inspection" is fraudulent. This is systematic deception, not isolated mistakes. Filed complaint with RAM Corporate. Considering legal action. Do not trust their CPO certification process.

Everyone at Carl Burger was easy going and personable. Very helpful in finding me the Gladiator that I was looking for. They all took the time to listen instead of hurrying through the process of purchasing a new Jeep. Thanks again.

Experience was fine overall. Not very happy that I have to bring my new truck back within a week to fix things .

This is the second vehicle I purchased from this gang, so obviously I like them!

Overall, my purchase experience at Carl Burger Dodge Chrysler Jeep Ram World was mixed. The sales team was helpful and straightforward during the negotiation process—I appreciated the fair trade-in value for my 2011 Dodge Dakota and the strong manufacturer's rebate that brought the effective price of my 2024 Dodge Hornet R/T down to a reasonable level. The vehicle itself is exciting, and I'm glad I went with it despite some reliability concerns I've read about online. However, the finance and closing portion felt overly pushy. I ended up adding the Mopar Vehicle Protection Plan, Service Plan, and Glass Coat Protection (they said this had already been placed on the vehicle) because of worries about potential issues with the Hornet's hybrid system, but in hindsight, these felt marked up and not fully explained. I wish there had been less pressure and more transparency about cheaper alternatives or the ability to shop around. This inflated my financed amount unnecessarily. I'd recommend the dealership to others for the sales side but suggest improving the F&I process to make it less high-pressure. Better communication post-purchase would also help.

Treat you like family. Willing to work with you to get what you want at the price.