AutoNation Honda Dulles

My last service visit went smooth & surprising with reasonable wait time of an hour. Mr. Adam explained the following services done. A1 maintenance- oil change, tire rotations & software updates related to auto-start-stop. Total service cost covered by my purchased maintenance service plan.

I have taken my car to AutoNation a few times for repairs/service. They are always on time. The quoted time frame and price have been dead on and there was no up-selling. Mike in the Service area is great to deal with and I am not easy when I have a car problem.

My recent experience with AutoNation in Sterling, VA wasn't great. Its always confusing and time consuming process to drop off and pick up car. If you are lucky, you get a good service person. During our last visit, while picking up car, I got a rude rep who didn't want to help at first place. And they took more than 20 mins to locate papers/keys for our car. We had no idea if we were supposed to ask for help from other reps or wait as no status update was provided. They weren't even sorry for our wait.

I came in for service and Mike was a huge help. I am not an easy customer and dealt with the problems I was having and checked in with me ot make sure I was happy. He also provided his card if any problems came back.

Salesman was attentive and engaged. Sales manager was direct and kept the process simple. Overall I was very happy.

Yesterday I was there for repair of my car my service advisor name Fawad he is a very competent and professional person he deserves more than five stars

Great service and friendly people. Was called after service, picked up car. Explained my issue in a good way. A high estimate, but it's a dealership.

From the moment till the end of my vehicle service it was great experience. They kept me informed through out the process and all the parts are directly from the Honda manufacturer. Would recommend this center to anyone who owns Honda.

Here is my recent experience with Honda AutoNation in Sterling, VA: 1) I called the service department on Sat afternoon to schedule an appointment for a recall notice associated with the back up camera on my Ridgeline. They quickly made an appointment for me. When I asked if they had the needed part for the replacement, they transferred me to the parts department. 2) After a long wait, a parts employee told me that they didn't have the part and I would have to reschedule the work for a few days later. They returned me to service to remake the appointment. After another long wait, they inadvertently hung up on me. 3) I called back restarting the long wait and the service department finally remade the appointment for in accordance with the advice from the parts dept. Ten min. later the parts department called me telling me that they could not/not order the part until service looked at the truck first. 4) The parts person said they did not know what the service dept was going to do with the inspection, but I had to bring the truck in for an inspection. So the parts department transferred me back to service department to remake the original appointment for the inspection. 5) After another long wait, someone else came on the line took my name and number and said someone would call me back when the appointment scheduler was available. After no call back for more than 30 min, I decided it was best not to proceed with this dealership and I was able to cancel the existing appointment on-line. 6) At least in this circumstance, the right hand had no idea what the left hand was doing at this dealership. A lack of understanding and coordination between the service scheduler, the parts department, and the service department left me highly frustrated, and the process showed little consideration for the customer's time and left a very bad impression!

Recall notice and some problems resulted in an appt to correct keyless system. Adam was very professional in working to solve the problem. He was. Able the week prior to solve a differential noise issue on my other Honds