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Mercedes-Benz of Carlsbad

(435 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 9:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (760) 268-9121 (760) 268-9121
Used (760) 444-0179 (760) 444-0179
Service (760) 621-3744 (760) 621-3744

Reviews

(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Carlsbad from DealerRater.

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PAINLESS! BEST CAR BUYING EXPERIENCE! Thank you!

We have been buying cars from Hoehn for over a decade now. There's a lot to be said for the longevity of the staff. They are fast, honest, professional and make the car buying PAINLESS! No need to shop around anymore contact Billy with peace of mind knowing you will drive away happy! Yes, we highly recommend Hoehn Mercedes for the best price and experience, they go above and beyond to fit your needs!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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PAINLESS! BEST CAR BUYING EXPERIENCE THANKS YOU!

We have be buying cars from Hoehn for over a decade now. There's a lot to be said for the longevity of the staff. They are fast, honest, professional and make the car buying PAINLESS! No need to shop around any more contact Billy with peace of mind knowing you will drive away happy! Yes, we highly recommend Hoehn Mercedes for the best price and experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My service advisor went the extra mile

I had the misfortune of damaging my new 2017 S Coupe .This was an emotional as well as a financial trauma. My service advisor, Dan Reeves, went the extra mile in helping me handle both aspects my problem, He not only expedited the repairs but was able to maximize my insurance claim. I have been a Hoehn Mercedes customer for 20 years and all my dealings with them has been positive. Thanks much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

PAINLESS! BEST CAR BUYING EXPERIENCE! Thank you, Billy!

We have been buying cars from Hoehn for over a decade now. There's a lot to be said for the longevity of the staff. They are fast, honest, professional and make the car buying PAINLESS! No need to shop around anymore contact Billy with peace of mind knowing you will drive away happy! Yes, we highly recommend Hoehn Mercedes for the best price and experience, they go above and beyond to fit your needs!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pain free experience

I have been a customer since 1989. The service department is very professional and knowledgeable. They always take great care of me and my vehicle. They always provide a clean Mercedes loaner as needed. The dealership is always immaculate and well run. The proof is the longevity of the employees that work there. I would guess that the average employee has worked there for 15+ years. I highly recommend Hoehn Mercedes for a wonderful experience and relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Efficient and effective operation.

First the car purchased from this deal is first rate. They religiously let us know when service is due and have always accommodated our schedule and provided loaner car when appropriate, we couldn't ask for better service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hoen Motors Mercedes of Carlsbad

Going to the dealer is so easy to do. The check-in process is fast, getting a replacement car is easy. It is nice to be able to drive a new rental car out while my car is being worked on. The charges for the work are in line with what I am told at the beginning. Even if there might be additional work that will be done, it is clear what the work is and the associated cost. Sometimes we can push back that additional work as well. I never feel pressured.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First Timer's Club

Recently, purchased a 2018 GLC 300 with Hoehn Mercedes. First time experience with Mercedes, and right from the beginning I was impressed. Warm welcome upon arrival and very pleasant, professional staff. I was given all the time I needed to look around and ask questions, offered test drive that day and there was no pressure or hassle to deal EVER! Efficient and accommodating during the purchase deal. Very fair and exceeded my expectations. The vehicles sell themselves and the staff are there to help you take one home. Looking forward to doing business with this dealership in the future. Great feeling to find a home based dealership that cares. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eva - Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Trading in my MB for upgrade.

This is my third MB I bought from this dealer. I am pleased at how they treat their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Miriam - We are happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

Hoehn mercedes benz

Always a terrific experience. Service manager was very polite, considerate and delivered the car on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robert - We appreciate your honest feedback and are happy to hear you've been well taken care of by our team. Please let us know if there's anything else we can do for you. See you on the road!