Reviews
PAINLESS! BEST CAR BUYING EXPERIENCE! Thank you!
We have been buying cars from Hoehn for over a decade now. There's a lot to be said for the longevity of the staff. They are fast, honest, professional and make the car buying PAINLESS! No need to shop around anymore contact Billy with peace of mind knowing you will drive away happy! Yes, we highly recommend Hoehn Mercedes for the best price and experience, they go above and beyond to fit your needs!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
PAINLESS! BEST CAR BUYING EXPERIENCE THANKS YOU!
We have be buying cars from Hoehn for over a decade now. There's a lot to be said for the longevity of the staff. They are fast, honest, professional and make the car buying PAINLESS! No need to shop around any more contact Billy with peace of mind knowing you will drive away happy! Yes, we highly recommend Hoehn Mercedes for the best price and experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My service advisor went the extra mile
I had the misfortune of damaging my new 2017 S Coupe .This was an emotional as well as a financial trauma. My service advisor, Dan Reeves, went the extra mile in helping me handle both aspects my problem, He not only expedited the repairs but was able to maximize my insurance claim. I have been a Hoehn Mercedes customer for 20 years and all my dealings with them has been positive. Thanks much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
PAINLESS! BEST CAR BUYING EXPERIENCE! Thank you, Billy!
We have been buying cars from Hoehn for over a decade now. There's a lot to be said for the longevity of the staff. They are fast, honest, professional and make the car buying PAINLESS! No need to shop around anymore contact Billy with peace of mind knowing you will drive away happy! Yes, we highly recommend Hoehn Mercedes for the best price and experience, they go above and beyond to fit your needs!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a pain free experience
I have been a customer since 1989. The service department is very professional and knowledgeable. They always take great care of me and my vehicle. They always provide a clean Mercedes loaner as needed. The dealership is always immaculate and well run. The proof is the longevity of the employees that work there. I would guess that the average employee has worked there for 15+ years. I highly recommend Hoehn Mercedes for a wonderful experience and relationship.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient and effective operation.
First the car purchased from this deal is first rate. They religiously let us know when service is due and have always accommodated our schedule and provided loaner car when appropriate, we couldn't ask for better service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hoen Motors Mercedes of Carlsbad
Going to the dealer is so easy to do. The check-in process is fast, getting a replacement car is easy. It is nice to be able to drive a new rental car out while my car is being worked on. The charges for the work are in line with what I am told at the beginning. Even if there might be additional work that will be done, it is clear what the work is and the associated cost. Sometimes we can push back that additional work as well. I never feel pressured.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
First Timer's Club
Recently, purchased a 2018 GLC 300 with Hoehn Mercedes. First time experience with Mercedes, and right from the beginning I was impressed. Warm welcome upon arrival and very pleasant, professional staff. I was given all the time I needed to look around and ask questions, offered test drive that day and there was no pressure or hassle to deal EVER! Efficient and accommodating during the purchase deal. Very fair and exceeded my expectations. The vehicles sell themselves and the staff are there to help you take one home. Looking forward to doing business with this dealership in the future. Great feeling to find a home based dealership that cares. Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eva - Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Trading in my MB for upgrade.
This is my third MB I bought from this dealer. I am pleased at how they treat their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miriam - We are happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Hoehn mercedes benz
Always a terrific experience. Service manager was very polite, considerate and delivered the car on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert - We appreciate your honest feedback and are happy to hear you've been well taken care of by our team. Please let us know if there's anything else we can do for you. See you on the road!
