Reviews
I Have A Very BIG Complaint About This LEXUS Dealership!
I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My rep Ryan went above and beyond to help update my
My rep Ryan went above and beyond to help update my defective audio screen, customer care and service was outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello JUSTIN.STICKELMAN, Thank you for kindly taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
The service advisor explained in details what my car
The service advisor explained in details what my car preventative service items should be to keep the car safe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Batman, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Excellent customer service.
Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had to bring the car back twice.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi BVSHETTY, I am sorry to hear that we may have missed a mark somewhere in your last service experience. It sounds like you have been a valued and loyal guest, servicing your vehicle with Lexus Carlsbad. If given the opportunity would appreciate a chance to speak with you directly, it would give me a chance to dive a little deeper. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
John Castillo, our service consultant, was very helpful
John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ytallis, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Efficient in and out service and generally knowledgeable
Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi bcheimerich, Thank you for servicing your vehicle with Lexus Carlsbad. Happy that you are able to use words such as efficient and knowledgeable. We do strive to provide an excellent service experience for our guests. I would like to know more about all your services not being completed. Please contact me directly so that we may look into this together. L Smith Customer Care Manager lsmith@lexusescondido.com
I love Lexus of Carlsbad!
I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com
This dealership has great customer service.
This dealership has great customer service. They care about their customers and have great communication!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello mar_inal, Thank you for taking the time and sending us your feedback, We are happy to know that our team here is professional and helpful and we look forward to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
All of the services seem pretty overpriced.
All of the services seem pretty overpriced. This last time I went in the representative tried to sell me a bunch of “special” services such as alignment, fuel injector cleaning, and tire balancing. My car only has about 30k miles on it and is a hybrid so I definitely didn’t need these things they were trying to sell me. The people who handled the loaner car were great! They were super helpful and made the visit a decent one.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Educator, So happy to hear that the loaner staff were helpful and aided in your service experience. I completely understand, we do offer our guests items in addition to the Factory recommendations. Our goal is to assist and guide our guests to the best of our ability. I am sorry if you felt pressured in anyway, that is the last feeling we want our guests walking away with. Please do not hesitate to reach out with any comments or concerns, we are always here to assist and answer any questions that you may have. Thank you for servicing with Lexus Carlsbad. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
The service was awesome and the staff was very friendly
The service was awesome and the staff was very friendly and courteous. I never encountered any problems or issue on my car for almost 5 years. Ryan was very knowledgeable and very professional in handling any required service that my car needs. Lexus service department is very awesome!!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Lester, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you and we look forward to your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com