Reviews
I Have A Very BIG Complaint About This LEXUS Dealership!
I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ashley and the entire service team were very attentive,
Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Soleil. Nahoku, So happy that Ashely and the team were able to provide you with an excellent guest experience. Receiving a 5 star review is much appreciated! Look forward to assisting you wit your future service needs. Thank you, Lori Smith Customer Care Manager
Great service with the people I interacted with, and
Great service with the people I interacted with, and everything was done in a timely fashion
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello RACHELMDYER, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate your time and we hope to be able to serve you in the future. Thank you for choosing our dealership for your service needs. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Your service department is impeccable, even when I didn’t
Your service department is impeccable, even when I didn’t follow procedure they still took care of me. I have enjoyed my relationship with Lexus for the past 20 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Teresa, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Quick and efficient service beautiful clean car
Quick and efficient service beautiful clean car returned to me. Love the Lexus courtesy car wash
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MAGGPIE1954, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Ashley was great!
Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello PAMK756, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Best service after sale I’ve experienced!
Best service after sale I’ve experienced! Very helpful and always courteous staff that get the job done on time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello SMITHB0369, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
I love Lexus of Carlsbad!
I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com
Ashley is excellent!
Ashley is excellent!! She is very responsive and always thoroughly explains what is going on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Iris, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to be able to serve you in the future. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Ashley my service technician is great.
Ashley my service technician is great. Very thorough and honest. Excellent customer service. Car always completed when promised and if not I always have a loaner. Would highly recommend Lexus Carlsbad for your service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello liz.dillom27, Thank you for taking the time and sending us your feedback and 5 stars, we sincerely appreciate you. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com