El Cajon Ford

Bought a car from them March of last year. Received a safety recall in September. It was there 5 months until late February of this year. When I got it back they initially tried to charge me $500 because the battery had gone bad since it was sitting idle in the service department for 5 months. It was missing a back panel on the right side and the driver side window was damaged. Mind you I just got this car in March. I brought it to the service attendants attention and I mentioned that there were pictures taken of the car when I first got there so he can use those to verify my claim. The service attendant proceeded to get belligerent with me, started swearing at me and claiming he didn't like my xxxxx attitude.

I had an incredibly unpleasant experience with the sales manager, Rob. Not only was he arrogant and condescending, but he also made several offensive, prejudiced remarks that have no place in a professional setting. It’s rare to encounter someone so openly comfortable with being disrespectful and bigoted toward customers. His attitude was hostile from the jump, and he clearly lacks the basic decency required for a management role. Save yourself the headache and go to a dealership that actually values people.

I contacted El Cajon Ford on 8/12/2025 regarding purchasing a new truck at the advertised MSRP. I got a text back from a salesman named Spencer Ciampoli who informed me that the advertised price was incorrect and was significantly higher. He refused to honor the advertised price then asked if I would like to buy a different vehicle. When I declined, he told me that a sales manager would contact me; I doubt that I'll ever hear from El Cajon Ford again. If you want an honest and competent dealer experience, look somewhere else.

We have been customers of El Cajon Ford since 2007. Have we had some challenges over the years? Yes but very few and they were remedied quickly and to my satisfaction. In fact I have gotten to where I don't want anyone touching our vehicles except the folks at El Cajon Ford.

We took our car into Quicklane for service and what we thought was a burned out fog light. Turns out it was wiring damage by a rodent. They took care of it for us along with a full service and a car wash. Been doing business with El Cajon Ford for years and prefer not to go anywhere else.

I recently had an incredibly disappointing experience at El Cajon Ford. I was purchasing a car for my dad who lives in Tahoe who has lymphoma and is severely immune compromised. we had agreed to put both of our names on the car so I could drive it to him. When I arrived at the dealership, they attempted to put the car solely in my name despite our prior agreement. All we needed to do was wait for all parties to sign the documents, and then I could take the car. Instead, they tried to force the transaction into my name only. To make matters worse, they admitted that they wouldn't do the deal simply because they didn't want to NOT because they couldnt. Lisa, the salesperson, was aware of the entire situation from the beginning but denied any knowledge of our agreement. This level of dishonesty and lack of professionalism is unacceptable. I would strongly advise against doing business with El Cajon Ford.

Took my 2018 Mustang in for a pre-paid premium service and got a call that they wanted to replace the lug nuts because they were swollen cost of $140.00, also they did not do a tire rotation or brake inspection, after picking up the car and going home I was able to remove and replace the lug nuts with no problem. sent an email to El Cajon ford and got no reply. Guess the tech was to lazy to do the job or El Cajon ford wants to get the $140.00. Research on YouTube shows there is a problem with Ford having swollen lu nuts but it is usually in snowy areas that put salt on the road.

They did it again. I go into El Cajon Ford to get some more information about a technical service bulletin and they tell me about 2 recalls on my truck that I had not received notices of and this is the second time that this has happened because when you go in for service they look for them I get that they are hooked in and faster than mail but it's the fact that they look every time and they also check Ford Pass Rewards to see if anything is usable there. To me this is service and I appreciate them and can't say enough good things about my dealer. Reagan in sales, Service manager David, Bobby in service, and Liz and Stephanie in Quick Lane are all great people.

Total rip off thousand dollars to repair a wire harness. Are you xxxxing kidding me? What a rip off

El Cajon Ford is on top of it. I have done business with them since 2007 and have purchased several vehicles. Last December I had my Maverick in for service and I was informed by her that there were two recalls on my truck that I did not know about. I scheduled my truck to have those taken care of on January 2nd. On that day I received a notice about one of the recalls. But wait it gets better the 2nd recall that was taken care of on that day I received that notice on January 22nd. I trust El Cajon Ford and I am glad that they are on top of things. Way to go!!!