El Cajon Ford

Great dealership! Excellent service center and parts department. Had my car in and out under the time estimated by a couple of days.

Came into the Quick Lane for service without an appointment and Carlos took great care of me and my F-150. Everything went smooth and quick, in spite of the fact that they were quite busy.

Very courteous personnel, excellent communication throughout entire process and I left feeling that my vehicle was well cared for.

Very friendly staff and efficient in every way during my Quick Lane experience by being mindful of my time.

Travis was super helpful and gave updates throughout my repair. I appreciate his his timely communication.

Great environment dependable and reliable. Took care of my service needs in a timely manner.

Superb Service Given here at El Cajon Ford. Bought 2 new tires and they price matched with Discount Tires. I was in and out in less than 2 hours. Great service from Carlos in the quick lane. Thank you - Robert M

Did not honor ranger price and added items to contract. Not an easy to work with dealer.

Bought a car from them March of last year. Received a safety recall in September. It was there 5 months until late February of this year. When I got it back they initially tried to charge me $500 because the battery had gone bad since it was sitting idle in the service department for 5 months. It was missing a back panel on the right side and the driver side window was damaged. Mind you I just got this car in March. I brought it to the service attendants attention and I mentioned that there were pictures taken of the car when I first got there so he can use those to verify my claim. The service attendant proceeded to get belligerent with me, started swearing at me and claiming he didn't like my xxxxx attitude.

I had an incredibly unpleasant experience with the sales manager, Rob. Not only was he arrogant and condescending, but he also made several offensive, prejudiced remarks that have no place in a professional setting. It’s rare to encounter someone so openly comfortable with being disrespectful and bigoted toward customers. His attitude was hostile from the jump, and he clearly lacks the basic decency required for a management role. Save yourself the headache and go to a dealership that actually values people.