Bert Ogden Mission Mazda

dont get your hopes up with this outfit. found escalade online through TRUECAR and was put in in touch with the dealership. in a nutshell - without even receiving a single document - they sent me a routing and acct# to send my substantial deposit to. I explained i just couldn't do this w/o assurances ie. - purchase documents. "ok - we will fed ex them - we need to know if you want warranty" let them know that evening i wanted the warranty - they informed me what new payments would be - we overnighting documents (wed night) - Thursday afternoon send follow up email checking on docs. no response. Called friday am - my "rep" at school conferences al day - said i needed answers and person helping me promised to check into it and return my call. called her back friday afternoon - "oh sorry - it was sold today".....what the heck - never heard of having to chase car salespeople down. didnt smell right from start - was even wondering if it was a wire scam, that how little was coming from their side ugh don't waste your time if your not walking into their lot

Great customer serivce! My husband and I bought two cars in two days ! Jose Luis Ruben Gunner Cris were all so amazing! They were able to get us the best deal possible and even stayed an extra 2 hours after closing to ensure we were satisfied with our purchases. We for sure recommend anyone to this location! Ask for any of these employees and you will be very well taken care of.

'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended

These guys are dirt bags! Everything they do is deceptive. They start by sending a personalized flyer listing a price that your trade-in is worth and offering a $1000 more. When you get on premises your trade-in is worth $3000 less. Next, when inquiring through the internet - the sales manager sends an email that lists the MSRP of the requested vehicle as being approximately $4000 less than any of that specific model on the lot (including the base model). Finally, when you make a deal they want you to sign a binding arbitration agreement in case you have issues with the dealership that cannot be handled in house. The binding arbitration agreement forces the customer to give up the right to take Bert Ogden to court. If anyone is interested I have proof of this unethical behavior. Bert Ogden Mazda is the worst kind of dealership - they give other dealerships a bad name. This dealer does deceptive things to get the customer to the showroom and then insults the consumer by requiring an arbitration agreement to cover the deceptiveness.

Great at helping out for the first time buyer!!!!! Amazing help like no joke

Great overall and great customer service experience...best overall experience altogether...

The buying process was smooth. Everyone has been very helpful. My salesman Red was cool.

I went to Kia with a problem with my back up camera. It wasn't working and wanted to fix the issue. Maria greeted me with a smile and answered all my questions. She was accurate on how long it would be and the waiting area Was clean. She was nice from beginning to the end. Ask for Maria when you get your car services at Kia Mission.