Reviews
Friendly and ready to get the job done no BS and straight...
Friendly and ready to get the job done no BS and straight to the point. In and out in no time Albert was the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Thank you for your positive review. We are thrilled you had a helpful, friendly and timely experience with us. Thank you for choosing Honda of Escondido and we are looking forward to your next visit with us for any of your automotive needs.
So far I’ve received fair and courteous treatment here....
So far I’ve received fair and courteous treatment here. I had to wait a little long one time for a simple operation, but when I mentioned it, did not happen next time.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write about your experience! We're glad that you enjoyed your visit to Honda of Escondido!
Awesome!!they are so professional and thorough! Waited a...
Awesome!!they are so professional and thorough! Waited a decent amount of time but they explained everything. They even talked about the pricing ahead of time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-stars! The team at Honda of Escondido is glad your experience was awesome. We look forward to future visits.
Came in for B1 service (oil change, tire rotation, and...
Came in for B1 service (oil change, tire rotation, and detailed inspection). I paid extra for the tire rotation and noticed on the final paperwork "no rotation" -- after I got home. Called and had to speak to several people before resolving issue. They finally explained that the front tires were slightly better than the rear ones, so no rotation was needed. They offered to refund the tire rotation cost *and* put me down for a free one the next time I come for service... Which is nice, but I'm still frustrated that they didn't inform me when the work was complete and charge accordingly. I will add that everyone I spoke to wear very courteous and polite... but the customer shouldn't have to catch things like this!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your review. Your feedback is important to us here at Honda of Escondido and I would appreciate the opportunity to speak with you to address anything I can further. Please email me at glopez@penskeautomotive.com with your preferred contact information. Thank you, Gabriel Lopez Service Manager glopez@penskeautomotive.com
Absolutely Great friendly staff, Jose help me to get new...
Absolutely Great friendly staff, Jose help me to get new parts for my car 🚗 also all the service was done very quickly nice Job, I absolutely recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Irma, here at Honda of Escondido, we understand how important your schedule is, and that's why we aim to always get you in and out in a timely manner. We're elated to know your visit was a success! Take care, and thank you for being part of the Honda Family.
Excellent customer service, auto service, and thorough on...
Excellent customer service, auto service, and thorough on the service. Plus, very reasonable rates. They know what they are doing and are honest. I always take my 2004 hybrid to this dealer for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, Thank you for your positive review. We are thrilled that you continue to have excellent, professional and helpful service for your 2004 Honda Hybrid. We appreciate you choosing Honda of Escondido and we look forward to your next visit with us.
Got in and had the work done as expected. What I...
Got in and had the work done as expected. What I appreciated was that the air filter was due to be changed but they said it was clean and did not need it. They could have swapped it out, charged me and not say anything but they were great about saving me some money.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ochavez, Thank you for your positive review. We are happy that our team were able to able to work with you whilst keeping you informed of the details. Thank you for choosing Honda of Escondido and we hope to continue to assist with all of your future automotive needs.
Great service. People are very friendly and efficient....
Great service. People are very friendly and efficient. First visit, but call them again if needed. They employees were all very helpful. They kept me informed of their findings and recommendation s.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We are very pleased to learn of your five-star experience with our team here at Honda of Escondido! Thank you for taking the time to leave such a positive review. Please come back and see us for any future automotive needs.
Thank you for the great experience.
Jesse was a major helping in ensuring total customer...
Jesse was a major helping in ensuring total customer satisfaction ensuring all aspects the end goal was considered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi JJ, Thank you for your positive review. Your satisfaction means everything to us, therefore we are delighted to hear of your recent experience. Thank you for choosing Honda of Escondido and know that we are always here to assist you.
Great experience. Paul Najor was very professional....
Great experience. Paul Najor was very professional. Answered my questions. Made it easy for me to get into a car I’m falling in love with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy our team could help. We are always more than happy to assist you if anything else comes up. Take care!