Klaben Chrysler Jeep Dodge RAM

I left you a voicemail and thought that I would send you an email as well, all while trying not to be a nuisance. Thank you for submitting a review of your recent experience at our service facility. Your 5 star ratings for a number of our team members is greatly appreciated. Your overall 3 star rating with your comments is also greatly appreciated. I want to apologize for us putting you in the position of being less than completely satisfied. This was not our intention, no excuses. As you probably know, we ask for feedback through many different venues because we truly want, and need to hear the voice of the customer. It is our greatest resource when it comes to evaluating our ability to deliver the type of experience that every Klaben customer should expect and deserves. Leaving you with the perception that we did, is not only frustrating for the customer, but it is frustrating for us as well, given the amount of coaching and counseling that we conduct on a regular basis. Your comments have been shared with the entire team, and the members of the leadership team will be tasked with addressing your experience internally, in the appropriate manner. The leadership team must also determine the root cause that created your perception of our lack of attention, and fix it. And we will. That being said, I welcome the opportunity to speak with you directly, not only to apologize once more, but to also listen to any other details that you would like to share. I will end by thanking you again for your feedback. Just know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707

Thank you for taking the time to post your review of the Klaben organization. Here at Klaben, customer feedback is one of our most valued resources. It gives us clear insight into how we are doing when it comes to meeting the expectations of our customers. The 4-Star rating you gave, while positive, indicates that there was still room for us to have served you better. It is on that point that I welcome the opportunity to speak with you, just so that I can gain further insight into your experience. By doing so, I am then able to share that insight with our entire team, as we collectively work to improve in the areas that fell short of leaving you completely satisfied. We know we will never be perfect, but we strive for perfection just the same. I will end by thanking you again for your feedback while hoping to hear from you soon. Jeff Bryant 330-673-3139 ext 409