Meet Dennis Park

Thanks you Christian for sharing your experience with Derek and our team. We value your business and appreciate you choosing Mossy! Enjoy your new 4Runner. Happy driving! Gina Gonzalez Director, Customer Relations

Thank you Caren for sharing the great experience you and your family had. I am happy to hear that our team did a great job at guiding her through the process. Our service does not stop there, we are a phone call away if you guys need anything at all. Happy driving! Gina Gonzalez Customer Relations Manager

I am disappointed that you would write this review while we are still in the process of resolving your issues. Through text messages, I have provided you with a copy of the picture and text message our employee took. He was taking a picture of a plant in the area you were sitting in, to send to his mother in law. In the picture, you can clearly see that plant is the focus of the picture, not you or any other customers. we are currently investigating your claims that we somehow damaged your vehicle. Once the videos have been reviewed, I will be in touch. Regards, Gina Gonzalez Customer Relations Manager

You clearly like to lie for your employees if I could share the image that you sent me on here I would. I am the center of the image he took two pictures again like I told you earlier don’t you think it’s a little obvious that a employee that has been giving me issues take a picture of me those plants are all over the place in the lobby Those plants have probably been there for months and somehow on the day that I come sit there he does that. I confronted your employee about him taking the image about 10 minutes after he took it so it would not be that hard to crop the image to take my face out. Your employee Brian robitaille has been difficult to deal with every time I have been there it was such a relief when he didn’t sign me in this morning. He has wanted to charge me twice for stuff that is in our service package. I have called you 3 times now and sent you a couple emails would you mind responding to them. You said you were going to look at the video and pictures and get back to me it’s been several hours now regarding the scratches on the car.

Thank you Kevin for sharing your great experience. I'm happy to hear that Dennis took great care of you. Congratulations on your new Toyota, we look forward to seeing you back for your regular maintenance. Happy driving! Gina Gonzalez Customer Relations Manager.

I am sorry to hear that you feel that way Damian. As I have already replied to your sister, I assure you, our team is far from dishonest, cowards and unprofessional. I know you and you family had a rough day that day with a series of unfortunate events, causing you to arrive later than your originally scheduled time. It is our policy NOT to hold inventory. Another family arrived shortly before you and your family. While we were negotiating with that family, you and your family went on the test drive. While you were gone, the first family agreed to a buying price and signed the agreement to purchase. We are very transparent and do not need to be deceitful with our customers to sell cars. Your and your sister's threats of bad mouthing us on social media are unfounded and unjust. Our policy is to sell the car to the first customer that arrives and we did just that. Had your family arrived first, you would have gotten the opportunity to purchase first. I am sorry you and your family are upset, but we hope you can understand our position. Gina Gonzalez Customer Relations Manager

Sorry you feel that way Dan. Unfortunately due to a supply chain issue we do have addendums on our hard to get inventory. I apologize to you if our team did NOT thoroughly explain that to you prior to you driving down. Travis Mossy and I have reviewed your review and we will be speaking with Kyle and our team about your experience and how we can avoid this in the future. If you would like to discuss further, please feel free to contact me at ginag@mossy.com. Gina Gonzalez Customer Relations Manager