Mossy Toyota

Erick made buying my Camry a genuinely great experience. He took my offer seriously from the start and worked hard to secure the deal — no runaround, no games. He clearly knew the vehicle inside and out and answered every question like a true professional. If you're shopping for a Toyota, skip the Carlsbad location and come see Erick at Mossy — you won't regret it.

James Duque was super friendly and communicative when I was buying my first EV. I appreciated the low pressure sales environment as well. Highly recommend him and the team at Mossy Toyota!

Update: on 9/1/26 & 9/3/26, General Manager Cole called me on the phone and was insanely aggressive yelling at me, lying, gaslighting me, and threatening to sue me for saying I sent him an email and didn't. I had the incorrect email but resent it a few minutes after our call to the corrected one. He never got back to me. Additionally, I filed a BBB complaint to which the dealer admitted to illegally recording his call to me and selling the car to another sucker (I mean customer). Well as of 9/3/26, the car is still for sale on 4 sites online so they lied and are trying to sell the car with a broken EV battery to another customer. Shameful! They are also saying they destroyed some of my paperwork which is illegal. This gets worse for them every day. What a predatorial dealer. I've never seen anything like this. Original review: I live in PB and came here to test drive a used Prius Prime on a clean cars for all grant. They told me they had a 2022 in the back claiming it was fully inspected and gold standard certified but they didn't even test the battery or the plug. There was no evidence the battery worked. I wasn't even able to test drive it in EV or hybrid mode, only gas. It also had scratches on the outside, wasn't detailed, and there was some sort of emissions issue but they pressured me to buy this car using aggressive sales tactics. I was there for hours. Finance had me signing away my legal rights. The salesperson, Juan Cisneros inflated my income numbers on my loan application, and my credit was sent to unauthorized banks by the manager Tom Larkin. When I finally walked out, the salesperson literally ran after me into the parking lot to keep haggling. I emailed General Manager Cole Lowenfield and the management team about these deceptive practices but they have completely ignored me. I would not recommend this dealer. It is like the worst place I've ever gone

Great dealership! Our salesman Mr.Ozuna was friendly and professional. He answered all the questions we had. Awesome experience.

My husband and I purchased a 2025 RAV4 and my sales person, Emilio Ozuna was fantastic! Deciding between hybrid or gas he was patient with answering all our questions. Emilio made us feel valued as a customer and not rushed to make a decision.. The process was smooth and stress-free. Emilio was honest and professional throughout the process. I highly recommend Emilio Ozuna to anyone looking for a great car buying experience!

I've had my Toyota Sequoia for 25 years and started looking at a new car in May but wasn't exactly sure which one I wanted; a Tacoma or 4 Runner. Emilio Ozuna was very patient and showed me every car I wanted to see. Finally decided in December and came back to see Emilio because he had been so helpful in May. Since it was not in their inventory, JJ and Emilio found the pre-owned 4 Runner Limited with all the features I wished for. The car had a minor issue which Tom Larkin and the service department took care of right away. Since I obviously don't buy cars very often, thank you Toyota, I think the extended warranty offer should have been explained earlier during the process and not at the very end but all in all everyone was great to deal with and a great experience. Emilio spent the time with me to show me all the functions and features of the car and I can truly say I love my 4 Runner. Thank you Thank you Emilio and Mossy Toyota! Happy New Year!

Luis Carreon was very helpful and courteous in finding our new car. He went the extra mile in locating the Highlander XLE Hybrid that would fit our budget.

needed out the door printing for a land cruiser. did not get the email with the outdoor price.

Would never do business with them. Poor communications with internet sales staff. Di not return calls, text emails. They played the game with "whack a mole" manager approvals. Typical sleezy used car salesman crap. Tried to rip me off on my trade in offering me over $2000 under trade in book value. Went elsewhere to purchase same exact vehicle with same options for $1000 less and got $3000 more on my trade in. Mossy crooks offered $15,500. I got $18,500 from their competitor. WOULD NOT RECCOMMEND trying to purchase a car here unless you are ready to get the run around.

Second Purchase. This was an incredible experience. Salesperson Ryan was patient, courteous, informative, knowledgeable, and shared his experiences with his own car that helped us make a decision. Gave us an awesome price on a used vehicle. Finance process was also wonderful, staff in every department is excellent. We talked to the Service department about a problem we were having with another car. They spent a lot of time explaining and giving us information that helped us make the decision to replace the car. Had a liaison assigned to us, Rashad who helped the process of an insurance adjuster inspecting the car. Helped us make a bad situation better. Can't recommend this dealership enough!