Reviews
Service Department Only Sales department still thinks
Service Department Only Sales department still thinks they can add $8,000.00 to a second sticker with overpriced options. I will probably go to Longo for my next new Lexus they sell for sticker and below.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Desert Lexus! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Service personnel are professional and keep you informed
Service personnel are professional and keep you informed of what is found and the cost
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Shottenkirk Desert Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Cameron is consistently professional, courteous, and
Cameron is consistently professional, courteous, and communicative. We hope he remains at SDL for years to come.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Desert Lexus. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Everyone was very nice and are always trying to help to
Everyone was very nice and are always trying to help to the best of their abilities.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
My service representative is extremely nice and he does
My service representative is extremely nice and he does the best he can to get me the best price on all the repairs we couldn’t get the car fixed first time so I’m having to bring it back cause they had to order parts. I might pass out whenever I see the cost of the repairs, but it needs to be repaired Here in the desert. There’s rats everywhere and they’re constantly getting into your motors so it’s more of the fault of the rats and it is the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Very nice dealership to deal with.
Very nice dealership to deal with. Cameron has always been very accommodating. Would highly recommend Shotenkirk visit Lexus
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Desert Lexus. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
It was a wonder experience serving with your branch, I
It was a wonder experience serving with your branch, I will come again oand refer family and friends
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Purchasing my 2023 Lexus NX 350 2 about years ago was the
Purchasing my 2023 Lexus NX 350 2 about years ago was the best decision I made Deanna was fantastic and so Professional and Cameron My Service Adviser always goes over and above for my Service needs. Both Deanna and Cameron make me feel like extended family. Shottenkirk Desert Lexis is the best!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Shottenkirk Desert Lexus. We appreciate your business and hope to see you again soon! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
We were visiting Palm Springs when our vehicle developed
We were visiting Palm Springs when our vehicle developed a serious problem..We contacted Shottenkirk Desert Lexus and were seen immediately by service advisor Scott Farnsworth. Mr. Farnsworth moved heaven and earth to get a large repair done for us by close of day the following day. His attention to detail and communication skills were very impressive and the fact that we could continue on our trip with only a one-day delay was truly remarkable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Scott Farnsworth, the service consultant, took great care
Scott Farnsworth, the service consultant, took great care of me. He made sure all my questions were asked and answered, gave me sound advice, and handled everything smoothly. My visit to this dealership was a great experience, and I would definitely come back again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Desert Lexus! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!