Reviews
They were very patient and their espresso coffee machine was amazing and the seats were very comfortable. Very quick and I felt very comfortable and they were perfect.
They were very patient and their espresso coffee machine was amazing and the seats were very comfortable. Very quick and I felt very comfortable and they were perfect.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your praise of our espresso machine and comfortable seating highlights how we want service visits to feel welcoming. We’re glad the service on your Ford Edge went smoothly and that our team could make you feel at ease the whole time. Hearing you felt so comfortable from start to finish means a lot to our team.
I tend to be skeptical about dealership mechanics, but LaFontaine Ford in Lansing has gained my trust. Everything they do is video documented.
I tend to be skeptical about dealership mechanics, but LaFontaine Ford in Lansing has gained my trust. Everything they do is video documented.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing LaFontaine Ford of Lansing.
Courtney Munce helped me get my 3rd car (White in photo) and even helped me get the repair needed on the car.. She is wonderful in communications with texting since I can not hear on phones. Definitely recommend anyone to see her for their next car. I will go there again for the next car as I have not been disappointed with my purchases.. For those who are deaf/ cannot hear on phones.. Come see Courtney, you will not be disappointed! Thank you very much Courtney Munce!
Courtney Munce helped me get my 3rd car (White in photo) and even helped me get the repair needed on the car.. She is wonderful in communications with texting since I can not hear on phones. Definitely recommend anyone to see her for their next car. I will go there again for the next car as I have not been disappointed with my purchases.. For those who are deaf/ cannot hear on phones.. Come see Courtney, you will not be disappointed! Thank you very much Courtney Munce!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowing that our text-based communication made purchasing your Ford Explorer easy is rewarding. Our team is pleased we could offer an accessible experience that met your needs. Your recommendation means a lot, and we look forward to assisting you with your next purchase.
Mobile service was used for oil change. Technician forgot to put windshield sticker on window for next oil change reminder and left the driver side window rolled down. Otherwise, I am pleased with the mobile service and have recommended others to try it.
Mobile service was used for oil change. Technician forgot to put windshield sticker on window for next oil change reminder and left the driver side window rolled down. Otherwise, I am pleased with the mobile service and have recommended others to try it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re glad our mobile service provided a convenient oil change for your new F-150. We apologize for missing the reminder sticker and leaving your driver side window down. Knowing you’re pleased overall and that you’ve recommended us to others means a lot to our team.
Went to buy a used car ended up buying brand new. Nice selection and a Great staff. Highly recommend them for new or used cars.
Went to buy a used car ended up buying brand new. Nice selection and a Great staff. Highly recommend them for new or used cars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five-star rating and recommendation. We’re glad our selection and staff made the purchase of your Ford Explorer a great experience.
The service and sales team here at top notch. Jessica in service and Ed on the sales side take great care of you! Highly recommend this dealership and working with them from purchase to future service needs.
The service and sales team here at top notch. Jessica in service and Ed on the sales side take great care of you! Highly recommend this dealership and working with them from purchase to future service needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our team enjoyed working with you on the purchase and service of your Ford Edge. Knowing you’d recommend our dealership from purchase through future service means a lot to our team.
Timely - professional- excellent customer service. Always a pleasant experience when I have to schedule a service appointment- Michelle Perry is a top notch customer service specialist.
Timely - professional- excellent customer service. Always a pleasant experience when I have to schedule a service appointment- Michelle Perry is a top notch customer service specialist.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your five-star rating. We’re thrilled our team made scheduling service for your Ford Edge both timely and professional. We look forward to assisting you again.
I had a very mixed experience at this dealership. My salesperson wasn?t mean or rude, but he was completely lacking in energy and friendliness. He had zero personality, didn?t talk much, and gave the impression that he simply didn?t want to be there. Though I came in to see one specific vehicle, he didn?t offer to show me others and seemed like he didn?t know what to say. On a much brighter note, the finance guy was absolutely fantastic-super friendly, engaging, and welcoming. His great attitude is exactly how the entire staff, especially the sales team, should treat customers. I?m giving 3 stars because the finance department saved the experience, but the sales department desperately needs a boost in customer service. Yes, I bought a car and it?s great. Cheers.
I had a very mixed experience at this dealership. My salesperson wasn?t mean or rude, but he was completely lacking in energy and friendliness. He had zero personality, didn?t talk much, and gave the impression that he simply didn?t want to be there. Though I came in to see one specific vehicle, he didn?t offer to show me others and seemed like he didn?t know what to say. On a much brighter note, the finance guy was absolutely fantastic-super friendly, engaging, and welcoming. His great attitude is exactly how the entire staff, especially the sales team, should treat customers. I?m giving 3 stars because the finance department saved the experience, but the sales department desperately needs a boost in customer service. Yes, I bought a car and it?s great. Cheers.
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- 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are disappointed to hear that you did not have a more positive experience with us at LaFontaine Ford Lansing. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (877) 880-1251. We look forward to hearing from you.
Loved working with Carson, he was amazing and very transparent with the whole process! Would definitely recommend to a friend if they are shopping for a new vehicle!
Loved working with Carson, he was amazing and very transparent with the whole process! Would definitely recommend to a friend if they are shopping for a new vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s wonderful to know the purchase process felt clear and straightforward. Thank you for recommending us to friends and enjoy your new Kia Forte.
Good work, as always over the past many years. Sorry to see the Veteran discount was terminated. Came home after the service to find a mailer offering a $20 discount, which was not applied to my service invoice.
Good work, as always over the past many years. Sorry to see the Veteran discount was terminated. Came home after the service to find a mailer offering a $20 discount, which was not applied to my service invoice.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know.