Larry H. Miller Chrysler Jeep Dodge RAM Surprise

First time dealing with an out of state dealership and were we pleasantly "surprised"(no pun intended) and sincerely satisfied. On Monday(2/22) reached out after seeing a 2004 Chrysler Crossfire for sale through the internet. Within a short time, Mark August was already in contact with me, via text msg. Mark really went out of his way, to satisfy my questions and concerns, being that I live in El Paso, Tx.. Mark sent me numerous pictures, that I had asked for, plus even sent videos per my request. This turned out to be an all day texting event, which ultimately had both my wife and myself on Southwest Airlines flying to Phoenix on Wednesday(2/24). Mark even went out of his way, again, to pick up my wife and myself at the airport, to take us to Larry H. Miller Chrysler. Understandably, purchasing a used vehicle, you most likely will inherit issues left from previous owners. But what really impressed both my wife and myself, was the "out of the box" customer service that we received from Mark August. Even the time frame on going through the paperwork process with Jorge Beltran, was extremely impressive. Long story short, we flew out of El Paso, Tx at 930am to Phoenix, and was on the road in my wife's 2004 Crossfire by early afternoon and were back in El Paso, Tx by 8pm. Because of the professionalism that was displayed by both Mark and Jorge, our customer experience at Larry H. Miller Chrysler Jeep Dodge Ram was one that we will never forget. Background on this 2004 Crossfire, my wife just loves this vehicle, she has had a 2005 and we just recently sold her 2006 Crossfire. Happy Wife, Happy Life...... Respectfully yours Richard Holmes El Paso, Tx

Fast and friendly service, would recommend them to anyone!! Been a Diehard Chevy guy my entire life, That has changed! 🤘I'll definitely be back for a charger... Eventually

Appreciate the service department and Thomas Stream. Always courteous, keeps me posted and knowledgeable. Can trust that my repairs will be done correctly and in a timely manner. On-line scheduling is easy and convenient.

Great dealership! Everyone is helpful and friendly. Definitely plan on coming back for my next car! Tyler has been so helpful in our search for our new Jeep!

He was very professional and worked very hard for me. Great experience!! I would recommend you guys to all my friends. Even my husband was impressed!!

Jason was great to work with through the whole process. I ordered my vehicle and he was supportive and didn't try to talk me our of it. Kept in touch throughout.

My wife and I were ready to go out to do errands , and the low tire pressure screen came on , showing that the left front tire was way below pressure ! Knowing , it was an immediate issue ,we drove directly to the dealership ! A young man greeted us in the service bay area , where we told him of our problem ! He said he would get a Service Advisor to help us ! We normally deal with TJ , however . he must have been off ! Robbie came out and listened to our situation , and said he would have it checked out ! As usual , I received a text on my phone , to inform me , should I have any questions , to just ask . Robbie came over about 10 minutes later , and said there was a screw , too close to the bead and they were going to replace the tire ! We do have a Total Care package , we had purchased with the vehicle , which , I was happy , at this time , we had ! I was concerned that it would be the same size and brand , since the vehicle had the Blacktop Package and was a 19 inch tire . He assured me , it was ! I did check it out , and it was ! It took about an hour and a half but I was extremely pleased with the professionalism and courteous customer service , which , I have come to expect at Larry Miller here in Surprise , and this was not an exception to that ! We came to the Valley in 2014 and have used this dealership , since then . I have been a Plymouth , Dodge and Chrysler owner , since 1995, so the Corporate Brand has proven to be a great experience ! The last dealer, I did business with on the East Coast , I was with from 1995 to the time we came here ! It just is a proven situation , that I stay with a dealer , that gives great Service and Sales Experience ! At the last dealer we purchased 9 vehicles . We have purchased one vehicle since we have been here ,from JC Cohen and would not hesitate to purchase another , from him. TJ has always made sure our service experience was an efficient and timely one ! So I would highly recommend this dealer for both Sales and Service !

Had a great experience at your dealership. An boy Williams was looking professional and very personal. I would definitely visit your dealership again. Lana T

From Start to finish, this team was WORLD CLASS. Making every deal i have ever made here better than the last. No where else i will ever go to buy a vehicle for myself or anyone I care about. Negotiating trades, and upgrades, and arranging transportation was always a NO PROBLEM deal with JC and team. JC leads a team of Superstars, and i know they are that because he is. FIRST CLASS all the way. Grateful to always feel like VIP family and not just another number. This is car buying with confidence, zero worries, and even some fun. GREAT JOB JC and Team!

Was greeted with a big smile. Excellent customer service. Explained process in detail leaving no questions. Will recommend friends to see Tyler for their cars.