Reviews
Fixed one of two issues car was brought in for. Denied second issue existed. Charges 400$ for a crush washer
Fixed one of two issues car was brought in for. Denied second issue existed. Charges 400$ for a crush washer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The service advisor Emily was great. She called us several times with updates and when we picked up the car she explained what had been done and why.
The service advisor Emily was great. She called us several times with updates and when we picked up the car she explained what had been done and why.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your experience. I’m glad Emily kept you updated throughout the service visit, then took the time to explain the work that was completed. It’s great to know her communication helped make the experience a positive one.
The appt for an inspection/emission was made online. I received a couple of emails and a text confirming the appt. When we arrived at the service counter, we were told I didn't have an appt and the dept was backed up and they couldn't take my car. Was also told someone from service should have called. After further discussion where I showed my confirmation email, let them know that we drove an hour to get there, and that the vehicle was like new and had only 6,600 miles on it, my car was taken for the inspection with a warning it could take over 2 hours to complete. I will say that after everything, the service dept did manage to get my car inspected in an hour. My rating is solely based on the lack of communication/misunderstanding that happened when we entered the service area.
The appt for an inspection/emission was made online. I received a couple of emails and a text confirming the appt. When we arrived at the service counter, we were told I didn't have an appt and the dept was backed up and they couldn't take my car. Was also told someone from service should have called. After further discussion where I showed my confirmation email, let them know that we drove an hour to get there, and that the vehicle was like new and had only 6,600 miles on it, my car was taken for the inspection with a warning it could take over 2 hours to complete. I will say that after everything, the service dept did manage to get my car inspected in an hour. My rating is solely based on the lack of communication/misunderstanding that happened when we entered the service area.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, I apologize for the confusion when you arrived regarding your appointment. While I am glad the inspection was completed in a timely manner, I understand the inconvenience caused by the initial communication issue. We appreciate you taking the time to provide your feedback as it helps us identify areas where we can improve the service experience for our customers
So pleased with all the staff. Very professional. Love my Jeep!!! Thank you. They made the experience quick and easy. Will be sure to recommend them.
So pleased with all the staff. Very professional. Love my Jeep!!! Thank you. They made the experience quick and easy. Will be sure to recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for the kind words about Preston CDJR. I am glad the team provided a professional experience and helped make the process quick and easy. Congratulations on your Jeep, and thank you for your recommendation. We look forward to assisting you again in the future.
Vehicle went in for recall repair of a sliding door actuator. The exterior sliding door latch operated without issue until the lock actuator failed in the lock position. After the lock actuator was replaced the exterior sliding door handle is loose and will not operate the door. Repairs took two days.
Vehicle went in for recall repair of a sliding door actuator. The exterior sliding door latch operated without issue until the lock actuator failed in the lock position. After the lock actuator was replaced the exterior sliding door handle is loose and will not operate the door. Repairs took two days.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are sorry to hear that you are experiencing issues with the exterior door handle. The warranty enhancement provides a remedy if one, or both sliding door locks are noisy, or, not functioning at all. The manufacturer will replace one, or both sliding door lock actuators at no cost to the consumer. Unfortunately, the exterior door handle is not covered under this enhancement. I understand the frustration that comes with having the vehicle in service for two days and we appreciate your feedback regarding your visit to Preston CDJR. Your information has been shared with management for review so we can use it to improve the service experience going forward.
Preston CDJR were fantastic every step of the way helping provide options and great pricing. Every person involved with the sale including management, sales staff, recon department, and finance made this a most enjoyable experience.
Preston CDJR were fantastic every step of the way helping provide options and great pricing. Every person involved with the sale including management, sales staff, recon department, and finance made this a most enjoyable experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Greg, it is great to hear your experience with Preston CDJR was fantastic from start to finish. We are glad the team was able to offer a variety of options while keeping pricing competitive. It is also great to hear every department played a role in making the experience enjoyable for you. Thank you for choosing us for such an important purchase.
Always the best customer service. Tyrique Johnson is amazing and Braden in finance is the best!
Always the best customer service. Tyrique Johnson is amazing and Braden in finance is the best!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Stacey, reviews like this mean a lot to our team. We are so glad Tyrique Johnson and Braden helped make your experience such a great one. Thank you for choosing Preston CDJR and for taking a moment to recognize the team.
Rick and Vinny we’re very courteous, helpful, and nice. They answered all my questions.
Rick and Vinny we’re very courteous, helpful, and nice. They answered all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, it’s great to hear Rick and Vinny at Preston CDJR were courteous, helpful, and took the time to answer all of your questions. That kind of clear communication makes the experience much easier from start to finish. Glad everything went well for you and you felt taken care of throughout your visit.
Oil change, tire rotation Took longer than expected, not offered a car wash as advertised asked for a callback, but didn’t receive one
Oil change, tire rotation Took longer than expected, not offered a car wash as advertised asked for a callback, but didn’t receive one
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, I’m sorry to hear about the slow service and that you were not offered a car wash on your recent visit. I would like to make this right by having your vehicle washed at your convenience. Please reach out to me directly at [email protected] and let me know a good time for you to come in so we can take care of that for you. Mike Roth Preston CDJR
I had a great experience purchasing my new truck, thanks Jason for your expertise/knowledge! Great guy
I had a great experience purchasing my new truck, thanks Jason for your expertise/knowledge! Great guy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Chris, thank you for sharing your experience with Preston CDJR. We’re glad Jason was able to provide knowledgeable and helpful guidance during your truck purchase. Your feedback is appreciated and it’s great to hear you had such a positive experience.