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Empire Hyundai of New Rochelle

(1,235 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 10:00am–7:00pm 7:00am–5:00pm
Tuesday 10:00am–7:00pm 7:00am–5:00pm
Wednesday 10:00am–7:00pm 7:00am–5:00pm
Thursday 10:00am–7:00pm 7:00am–5:00pm
Friday 10:00am–7:00pm 7:00am–5:00pm
Saturday 10:00am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed

Reviews

(1,235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New car purchase without the angst.

A simple and straightforward transaction with Shannon. She got the car in the color I wanted within one day. The contract had no financial surprises and the paperwork was done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing service

Great service would definitely recommend friends and family to this location. Lisa was extremely helpful and knowledgeable about what needed to get done to my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

positive

Quick and Easy I went to get my car checked and the staff was great. They was great and attended to all my needs. I would recommend anyone to bring their vehicle to their service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service

I went to get my car checked and the staff was great. They was great and attended to all my needs. I would recommend anyone to bring their vehicle to their service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My car broke down they diagnosed and repaired it.

My car broke down , I was towed in, Problem was diagnosed and repaired. This is the first time I used the service department and I was pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

So Far I am Very Pleased!

Just leased my 1st vehicle from New Rochelle Hyundai and I have to say out of all the dealerships I visited, it was by far one of my the best experiences. My salesman was professional, straightforward with answering all my questions and made me feel like I was a valued customer every step of the way. I have confidence that my experience with the service team will be just as great. As for the car, I love it, lives up to the Hyundai quality I've read while researching the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Because they do everything the my Car needs to work well and always they recommend me the next the I have to do. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quality Service

Quality of work was excellent once the parts arrived (3 days ).Service staff is understanding and compassionate. I think the pricing is a little high.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing experience!

Went into the dealership to “shop around” but walked out with my dream car! We were very fortunate to work with Javier. He was extremely patient and knowledgeable. In fact, I’d like to point out that he was not pushy at all when showing us the vehicle, but rather very informative — which was very much appreciated. To say I recommend Javier or this dealership is an understatement — you MUST experience it yourself!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick & easy

Was excellent & very pleasant dealing with Shannon from start to finish throughout the entire process of returning & renewal of vehicle would recommend entire team at dealership & especially Shannon...great job...ring the bell

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.