Reviews
Wonderful service experience.
Wonderful service experience. Staff were courteous and knowledgeable in addressing all of my concerns. Service was timely and getting a live progress report on my phone as work progressed was amazing. Very good service center. Area was neat, organized and well maintained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kwabena, We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!
I had an appointment to do an inspection on the Sept.
I had an appointment to do an inspection on the Sept. 10th but I needed new wiper blades. The service rep Anthony did not fail the car as all other items passed. He told me to come back once I had them replaced. I returned on Friday and he accommodated me without an appointment and passed the inspection. My second visit was less than 30 minutes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that Anthony has been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.
I recently went for routine maintenance and was helped by
I recently went for routine maintenance and was helped by Krystina who was courteous and said it would be ready in 1 1/2 hours. An hour later I was pleased that my car was ready! Another excellent service experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised with Krystina! We look forward to seeing you again when your car is ready for its next service.
The people were all friendly.
The people were all friendly. The dealership was very clean and welcoming. The salesperson who assisted me, Sarah Khoury, was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tumi, Thank you for your time and your kind review. We are pleased to hear that Sarah was able to help you find the perfect vehicle to meet your needs.
Top notch professional organization.
Top notch professional organization. The general mgr Solomon, was very knowledgeable and comfortable to work with while displaying a sense of humor not found at most dealerships. Kudos to our sales rep Erika. She was a delight! So efficient, helpful and professional not to mention polite and courteous. Stress free at the finance office as well..Great job guys!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for the kind words. Customer satisfaction is our top priority and we are all thrilled whenever we receive positive feedback from customers. Solomon and Erika will be pleased to know that you thought highly enough of their performance to mention them in your stellar review! If there is anything else- Empire Hyundai of New Rochelle can do for you please be sure to let us know!
Our pleasure.
Honest courteous and respectful.
Honest courteous and respectful. Did not feel pressured to make a decision. Very up front and attentive
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris, We love hearing from our customers and it is encouraging to hear about your positive experience. Please feel free to contact us if you have any questions about your vehicle.
Erica was the best, she had patience.
Erica was the best, she had patience. Mike also explained everything in details. I will highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alberto, Thank you for your review and feedback. We are delighted to hear that Erica and Mike was able to provide you exceptional customer service from the start to finish! Thank you for your recommendation!
I had a great experience working with Christina at the
I had a great experience working with Christina at the dealership service department. From the moment I arrived, she was welcoming, professional, and attentive. She took the time to explain everything clearly, kept me updated throughout the process, and made sure all my questions were answered. My car was serviced efficiently, and she made the whole experience stress-free. Christina’s customer service really stood out, and I truly appreciate the effort she put into making sure everything went smoothly. I’ll definitely be returning thanks to her excellent care and professionalism!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leah, Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience with Christina. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again.
I have been dealing with this dealership for 15 years and
I have been dealing with this dealership for 15 years and my salesperson Demond Jones has always been amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for your very kind review and loyalty to- Empire Hyundai of New Rochelle. We are delighted that you have come back to us again and that your experiences with Demond have been so exceptional!
I loved going here for my service cause they deal with
I loved going here for my service cause they deal with you professionally they get the job done
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.