Tustin Toyota

The overall process of buying my Tacoma was easily the smoothest process ever for buying a car. April who completed the sale was more than professional and answered all of my questions, Anthony who handled the paperwork and financing was also excellent and made the process run smoothly. I will certainly recommend Tustin Toyota and will always return when I need another Toyota.

Unsatisfied with Service - Missed Alignment Issue (written on 10/17/2025, hour 19 minute 32) I had brake pads and brake fluid replaced on my 2011 Toyota Sienna in March 2025. The service team never checked or mentioned wheel alignment. By October, my Michelin tires showed excessive shoulder wear. Costco Tire Center confirmed it was due to misalignment -- and I lost the tire warranty because of it. Disappointing that such a basic issue was overlooked. A simple alignment check could have saved me a lot of trouble. Be Cautious with Certain Salespeople. (written on 10/17/2025, hour 18 minute 50) I recently visited this dealership (Tustin Toyota ) on Sunday, October 12, 2025, around 7 PM to inquire about a new 2026 Toyota Corolla LE. I was quoted a base price of $24,000, but the salesperson also told me there would be a market adjustment of $3,000 added on top of that. I left feeling frustrated and unsure if I was being misled. I wondered whether this was an honest sales tactic or just an attempt to take advantage of a potential buyer. I strongly recommend doing your research ahead of time and being very mindful of which salesperson you deal with at the Tustin Toyota dealership. Inaccurate Online Inventory - Felt Misled Their website showed 8 Toyota Corollas in stock, which is why I visited the dealership. But when I arrived, the salesperson told me they only had one Corolla available. What?

Excellent service here at Tustin Toyota always. I have come in for many years now for my Toyota cars service. Excellent service from the checking in service to the delivery car always professional, friendly and informative of the service need it. Pressure to come in as always.

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Service at Tustin Toyota Auto Repair! My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked in, we felt like we were in good hands. Kevin went above and beyond to ensure our vehicle was properly taken care of—and we also want to acknowledge the incredible repair technicians working behind the scenes. Their skill, honesty, and professionalism deserve just as much recognition. Our experience with Kevin actually began at Elmore Toyota in Westminster, California, where another dealership had previously told us we had a serious brake issue that needed immediate attention. Concerned, we sought a second opinion—and that’s when we met Kevin. He had one of their top technicians inspect our vehicle thoroughly. To our relief, Kevin and the technician both confirmed that our brakes were in good condition and did not need to be replaced at that time—which saved us money, stress, and time. That level of honesty is rare, especially when vehicle repairs can be expensive. The previous dealership even warned us they wouldn't be responsible if we left without getting the brakes replaced. But Kevin’s approach was completely different—transparent, ethical, and never pressuring. When we later needed a new battery, we knew exactly who to go to. Even after Kevin transferred to another dealership, we followed him—just like several other loyal customers—because of his unwavering integrity and professionalism. That was over nine years ago, and to this day, Kevin remains a trusted advisor and a dedicated part of Tustin Toyota’s Auto Repair Service Team. It’s rare to find someone in the auto industry who is not only highly skilled but also truly trustworthy. Kevin takes the time to explain things clearly, gives honest recommendations, and always ensures we feel confident and informed about our vehicle. You can tell that at Tustin Toyota, and especially when working with Kevin, doing the right thing truly matters. The care, respect, and integrity shown to customers here is something you just don’t see often these days. If you're looking for someone you can truly trust with your vehicle—and an all-around amazing person to work with—Kevin Gordon at Tustin Toyota Service Department is the one. We won’t take our vehicles anywhere else! Thank you, Kevin, and thank you, Tustin Toyota! ✅✅✅

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Service at Tustin Toyota Auto Repair! My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked in, we felt like we were in good hands. Kevin went above and beyond to ensure our vehicle was properly taken care of—and we also want to acknowledge the incredible repair technicians working behind the scenes. Their skill, honesty, and professionalism deserve just as much recognition. Our experience with Kevin actually began at Elmore Toyota in Westminster, California, where another dealership had previously told us we had a serious brake issue that needed immediate attention. Concerned, we sought a second opinion—and that’s when we met Kevin. He had one of their top technicians inspect our vehicle thoroughly. To our relief, Kevin and the technician both confirmed that our brakes were in good condition and did not need to be replaced at that time—which saved us money, stress, and time. That level of honesty is rare, especially when vehicle repairs can be expensive. The previous dealership even warned us they wouldn't be responsible if we left without getting the brakes replaced. But Kevin’s approach was completely different—transparent, ethical, and never pressuring. When we later needed a new battery, we knew exactly who to go to. Even after Kevin transferred to another dealership, we followed him—just like several other loyal customers—because of his unwavering integrity and professionalism. That was over nine years ago, and to this day, Kevin remains a trusted advisor and a dedicated part of Tustin Toyota’s Auto Repair Service Team. It’s rare to find someone in the auto industry who is not only highly skilled but also truly trustworthy. Kevin takes the time to explain things clearly, gives honest recommendations, and always ensures we feel confident and informed about our vehicle. You can tell that at Tustin Toyota, and especially when working with Kevin, doing the right thing truly matters. The care, respect, and integrity shown to customers here is something you just don’t see often these days. If you're looking for someone you can truly trust with your vehicle—and an all-around amazing person to work with—Kevin Gordon at Tustin Toyota Service Department is the one. We won’t take our vehicles anywhere else! Thank you, Kevin, and thank you, Tustin Toyota! ✅✅✅

Best Toyota dealership in Orange County! Everyone who works there is so professional, helpful and kind. I go to Tustin Toyota religiously for years. I find that it’s easiest and smoothest to work with the same service advisor each time, if possible. I always request Ben H, he always takes care of me, but if Ben isn’t available, then Kevin and Tim are also fantastic.

Just bought a new Toyota Camry at Tustin Toyota and had a positive stress-free experience as always from Sales Manager Mr. Mario Arellano. Mario’s commitment to transparency made the purchase quick and easy. Excellent customer service is why I am a repeat customer! Tarek Abdelmuti was the Salesperson and he did a great job.

Both Tarek Abdelmuti and Mario Arellano worked with me and were super helpful and knowledgeable.

My wife and I went in to buy a new car. Favian Frias and Edwin Lugo helped us. It was a great experience. There was no pressure and they took the time to answer all our questions before we made our decision. Once we decided, the exact car we wanted was not in stock. They worked like crazy and located what we wanted at another location and arranged to have it brought to their dealership so we could get what we wanted. The vehicle arrived after closing, but Favian drove the car to our house that night to deliver it to us. Awesome service and dedication. They made buying this car fun. Totally recommend Favian to anyone looking to buy.

Tustin Toyota is a we run dealership with an excellent service department. They have experienced service writers ( Loren Rogers is the professional that I work with) that can explain exactly why the work recommended by the service technicians is required. The service technicians do excellent quality repairs using high quality factory parts. Even though this dealership is further away for me than others, I go there due to the prompt, quality work that they do and the overall excellent service experience.