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Crain Hyundai of Bentonville

(427 reviews)
Visit Crain Hyundai of Bentonville
Sales hours: 9:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (479) 202-0604 (479) 202-0604
Used (479) 202-0601 (479) 202-0601
Service (479) 715-4594 (479) 715-4594

Reviews

(427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Hyundai of Bentonville from DealerRater.

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Great experience.

Great experience. Love our new car. Everyone was very helpful and friendly. Glad we chose this lot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We had some concerns in the beginning but our salesman

We had some concerns in the beginning but our salesman worked everything out. Good job Carlitos👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do go to this dealership to purchase a new car!

Do go to this dealership to purchase a new car!!!!!! I put a deposit on a car that was being transported in by boat. I was told. This was August 21, 2023. I kept being told oh it is next month and then another few weeks. Well today is Oct 23, 2023 and was told they sold my car to someone else...... Now I am stuck. In the last 2 months I would have been able to continue to look for what I wanted. Was told this was an upper decision to allocate my car to someone or somewhere else. Nice to keep peoples deposit for 2-3 mos and never sell them a car. Just say Sorry. Great way for the dealership to have use of others people money for as long as they want. They don't have any skin in the game. Interest rates have since gone up for me and I am renting a car for the last month since mine was going to be here. Shame on them. Poor business for sure. Do not trust anything they say. Not honest dealership. Debbie Moyers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Customer Service

My husband and I would highly recommend Crain Hyundai in Bentonville Nick, Kyle, Thomas and Frank gave us excellent customer service from the beginning to the end they were professional and personable. They made buying a car a great experience thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tomas is probably the best salesman I have ever

Tomas is probably the best salesman I have ever encountered. Great place to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Merry Christmas to me !

Merry Christmas to me !!!! After waiting patiently for the right car. I have to say I love my 2018 Santa Fe Sport. What a great feeling it is to get into a car with no worries. My expectations were meet of what I was looking for. Thank you to John Donawho for taken the time to get me in the right fit. I will be sending my family/friends to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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good

I firmly believe that they helped me reach my dream of being able to have a nice car for me and my family through these hard times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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John the GM and Tomas were a delight to work with.

John the GM and Tomas were a delight to work with. Would highly recommend using Hyundai of Bentonville. Great bunch of people. Can’t wait to get our Santa Cruz home!! Thanks so much guys!! Look forward to many years of good service with your team. Sincerely David and Tamhra Brown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Consumer response

Tomas and John of Crain Hyundai went above and beyond to make sure we could afford the vehicle we wanted. A Santa Cruz pickup. We couldn’t be more appreciative for them. All the folks we dealt with were so kind and helpful. I’m so happy we decided Ed in Crain instead of going back to Joplin Hyundai or setting for a ford maverick. Driving this. Car is a dream. We’ve never had a car with all the bells and whistles. Can’t wait to learn all about them. Thank you Crain Hyundai for your helpfulness in getting us in the the car we wanted at a price we can afford. I will always send guys your way. Thank you again. Sincerely, David and Tamhra Brown.

Bought a Santa Cruz in April; very cool vehicle, but the

Bought a Santa Cruz in April; very cool vehicle, but the main reason I bought it was because of the salesman, Thomas Pavlicek. He was very honest, sincere, and knows a lot about cars, and lot of other topics. I have been back in a few times, and everyone I have dealt with was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This dealership is always very friendly and helpful!!...

This dealership is always very friendly and helpful!! They all go out of their way to help and make your experience the best!! I’ve bought 3 vehicles from Mario Rentrea and he’s great!!!!!! Very professional, friendly, and knowledgeable. 5 ⭐️ ⭐️⭐️⭐️⭐️ My daughter has a 2015 Sonata sport and it’s never been in the shop. It’s still running great! I traded my 2015 Sonata sedan for a 2018 Santa Fe SUV. None of our vehicles have ever been in the shop NEVER!!!! I will always drive a Hyundai 🥰 if you are looking for a car go to Bentonville Hyundai

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.