Reviews
Mercedes-Benz Eqs 450 was damaged on the side and it was listed as no accident vehicle. Advised the manager his response was if its not reported it dosen't counts. Will not trust this dealership and there rude response from the manager.
Mercedes-Benz Eqs 450 was damaged on the side and it was listed as no accident vehicle. Advised the manager his response was if its not reported it dosen't counts. Will not trust this dealership and there rude response from the manager.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sarah, I'm truly sorry for the unpleasant experience you had with us. We pride ourselves on providing trustworthy service, so this feedback is upsetting. If you're open to it, I'd appreciate a chance to discuss your concerns further and make things right. Please feel free to reach out at any time. Thank you, Floris Chaumat - General Manager - [email protected]
I enjoyed the customer service by Brashon Jackson. She was very professional. My car was serviced on a timely manner and I recieved a free car wash. I felt like a valued consumer. Thank You!
I enjoyed the customer service by Brashon Jackson. She was very professional. My car was serviced on a timely manner and I recieved a free car wash. I felt like a valued consumer. Thank You!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ortez! We’re happy to hear you felt like a valued customer in Brashon's care! Thank you for choosing Ourisman Chevrolet and for sharing your support.
Ernest was very attentive and He walk me through the entire process. I will return to this location if there is a need in the future
Ernest was very attentive and He walk me through the entire process. I will return to this location if there is a need in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bello! Thank you for sharing your feedback about Ernest and our team! We truly appreciate your business and hope to see you again at Ourisman Chevrolet. Safe travels!
Whenever I have to take my car in for service, Mr Shawn makes sure I?m taken care of in a timely manner. My issues and concerns are handled
Whenever I have to take my car in for service, Mr Shawn makes sure I?m taken care of in a timely manner. My issues and concerns are handled
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monae, we're glad Shawn is always able to help you out in a timely manner. Thanks for choosing Ourisman Chevrolet - we appreciate your business!
Great online experience but I receive too many duplicate emails. Online rep, sales rep and another sales rep. Multiple emails, BUT I prefer that over little email.
Great online experience but I receive too many duplicate emails. Online rep, sales rep and another sales rep. Multiple emails, BUT I prefer that over little email.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Martin! We’re sorry for the overwhelming emails, but we’re glad you had a good online experience. Thanks for choosing Ourisman Chevrolet! We’ll work on adjusting our communication.
Equinox was in for repair from accident. Repairs were expertly done. The color was matched totally. Had to make numerous calls for updates since I never received a call until SUV was ready
Equinox was in for repair from accident. Repairs were expertly done. The color was matched totally. Had to make numerous calls for updates since I never received a call until SUV was ready
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sylvia, thank you for choosing Ourisman Chevrolet and for sharing your feedback. We will be sure to share with our team, and please let us know if we can be of further assistance. Take care! Vincent Brown - Service Director - 301-423-4000
Salesman did not remember we had an appointment. We has exchanged email messages about the appointment. However, when I arrived, he was on a test drive with another customer. He was in the midst of talking to that customer when he introduced himself and had me wait in an unoccupied cubicle,providing me with a "questionnaire' to complete while I waited. I told him that the questionnaire was presumptuous since it asked what was I looking for and would I need a loan.etc.. I had not seen the vehicle and we had not talked about the price. He later returned and proceeded to coax me into completing the questionaire indicating that his supervisor needed the document and proceeded to annotate my questionaire! He added answers where I had entered not applicable. After the earlier client left,he "entertained" me with light converation about cars indicating that the car was being pulled from their stock. After another hour,he revealed that the car in question had been road tested and "did not pass inspection" I was angry and disappointed. I waited for over two hours only to be told the car was not to even be seen. He exited and returned with a "supervisor" .She asked,"What are we doing today?" I replied,I am here to buy the car. I told the salesman and his "supervisor" that it seemed to me to be a "bait and switch" situation. I got my coat and purse and left. As I was exiting, the supervisor asked if they could call me should a car of interest come up. What they didn't know is that I was a serious customer with a high credit score, looking for price flexibility, an extended warranty and ready to pay cash. The car is still online and the price has been lowered . No Thanks Ourisman!!!
Salesman did not remember we had an appointment. We has exchanged email messages about the appointment. However, when I arrived, he was on a test drive with another customer. He was in the midst of talking to that customer when he introduced himself and had me wait in an unoccupied cubicle,providing me with a "questionnaire' to complete while I waited. I told him that the questionnaire was presumptuous since it asked what was I looking for and would I need a loan.etc.. I had not seen the vehicle and we had not talked about the price. He later returned and proceeded to coax me into completing the questionaire indicating that his supervisor needed the document and proceeded to annotate my questionaire! He added answers where I had entered not applicable. After the earlier client left,he "entertained" me with light converation about cars indicating that the car was being pulled from their stock. After another hour,he revealed that the car in question had been road tested and "did not pass inspection" I was angry and disappointed. I waited for over two hours only to be told the car was not to even be seen. He exited and returned with a "supervisor" .She asked,"What are we doing today?" I replied,I am here to buy the car. I told the salesman and his "supervisor" that it seemed to me to be a "bait and switch" situation. I got my coat and purse and left. As I was exiting, the supervisor asked if they could call me should a car of interest come up. What they didn't know is that I was a serious customer with a high credit score, looking for price flexibility, an extended warranty and ready to pay cash. The car is still online and the price has been lowered . No Thanks Ourisman!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jaycee, thank you for sharing your detailed account of what happened. We set a high standard for ourselves, so it is upsetting to hear that your visit with us was anything less than excellent. Your feedback is appreciated and will be used to help us improve our service & processes moving forward. If you have any additional questions or concerns, please feel free to reach out to me directly. Thanks again, Floris Chaumat - General Manager - [email protected]
VERY DISHONEST dealership! Sold and shipped us an EV with FAULTY HV battery without disclosing it! On day one car left our family stranded on the side of the freeway in the middle of the night! Also, did not ship the charger with the car!
VERY DISHONEST dealership! Sold and shipped us an EV with FAULTY HV battery without disclosing it! On day one car left our family stranded on the side of the freeway in the middle of the night! Also, did not ship the charger with the car!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
DJ, I'm truly sorry to hear about the issues you've experienced with your vehicle. This doesn't sound like the kind of service we pride ourselves on providing, so I'd appreciate it if we could discuss this further and work towards a resolution together. Please feel free to reach out at your earliest convenience. Thank you, Floris Chaumat - General Manager - [email protected]
He failed to followup, despite sending several emails. I dont have any more words to describe my experiece
He failed to followup, despite sending several emails. I dont have any more words to describe my experiece
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Zeeshan, I'm really sorry to hear about our team's lack of follow-up and the frustration it caused. If you'd still like our assistance, please feel free to contact me directly at your earliest convenience. Respectfully, Kenny Powers - General Manager - 301-423-4000
Good experience. No issues with the service. Obviously the cost for repairs could be cheaper but the service is good. At least I'm able to know what is wrong with my vehicle and make a decision on what I want done.
Good experience. No issues with the service. Obviously the cost for repairs could be cheaper but the service is good. At least I'm able to know what is wrong with my vehicle and make a decision on what I want done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
David, thanks for sharing your feedback! We're happy to hear you had a smooth experience with us. Thank you for choosing Ourisman Chevrolet! Safe travels!