Toyota of San Luis Obispo

Finalizing my purchase became comical. I was sequentially contacted to redo paperwork. Unimpressive and unprofessional. Lowball offer on my trade-in was insulting. Wish I'd driven the extra miles to the Toyota dealership in Santa Maria.

Dropped off my car at dealer for scheduled maintenance. Got a dealer shuttle ride to work. Made it clear I'd need a ride back at end of day. "Sure, no problem, we'll call you." They never called, shuttle never showed up. Ended up spending $54 for a cab ride home. Next day I went in to get the car and told the service advisor I'd be willing to pay for the service minus $54. She said she'd ask the Service Manager to call me - meantime, I took the car. He never called. I never heard anything else at all. Didn't have to pay for the service. I won't go back there.

Took my truck in to replace the charcoal canister. The service clerk said he would charge me $400 for a diagnostic fee. I reiterated to him that I dont need a diagnostic because I just want the part replaced. He later called me and told me what was wrong with my truck. (Exactly what I told him) He wanted me to pay $400 just to tell me that I did need to replace the canister.

Worst service I've ever experienced with a dealership. The 90,000 mile service was do at a cost of less than $400. When I picked up the car, I as told that the battery needed charging, which they did at three-quarters charge. The next morning the battery was dead so I called Toyota and was informed by my adviser that it was probably the alternator. I found out that the Prius don't have one. When the AAA service arrived, we discovered the dealership somehow damaged the hood latch, and we were unable to open the hood. He also discovered the battery had a dead cell, and should not have been charged. The battery replacement and hood latch repair came to another $380. I called one of the managers. He asked me to email images of my receipts, which I did, but I never heard back. Another email a few weeks later was never acknowledged.

If this review deters just one person from buying, selling, using this dealership then I've done my obligation as a consumer. This place is terrible. Everyone I dealt with was incompetent. The middle management lied about a final price and then had the audacity to not be professional enough to correct their error. I will NEVER go to this dealership again. I would rather walk over broken glass barefoot than to purchase a vehicle from here! Hope this helps.

Very disappointed. We were charged for work that didn’t correct our issues. We will not return. We contacted the Service Manager with no response.

BUYER BEWARE!! We were forced to tow our '99 Lexus RX300 to this dealership since it was the only one open on the weekend. The service admin told us $145 for a diagnostic check, and told me the mechanic said we needed a water pump and timing belt - NOT TRUE - for a total of ~$1500 for diagnostics/parts/labor. But the timing belt was replaced less than 3 years prior. I spoke to the Service Manager Jim (nice guy) but didn't trust the mechanic. I then found Brian at Wrona's - my son brought the car to him and he told me it was not the water pump and timing belt - it was actually the alternator. I then told the woman at the Toyota service desk to put a print out of their diagnostic on the seat of the car and I'd pay the $145. She called back nervously a bit later and said "we're not going to charge you for the diagnostics". I read this to mean it was never done, it showed something else, or they were too embarrassed/ashamed to have another mechanic see how inept their mechanic was. Needless to say, I got the sense they got a good deal on buying timing belts and pumps in bulk and were told to move them (install them whenever possible). I could have walked out of there with $1500 less in my wallet and the same issue. I would stay away from this place and take your business to Wrona's or one of the other reputable shops in San Luis Obispo County.

I found Toyota of San Luis Obispo to be a dealership that I will look to again in the future. The salesman, Jakob Lichdi, was very easy to work with.

Toyota SLO refused any responsibility for a malfunctioning brake booster and only offered "it's not under warranty" rather than seeing this obviously as a faulty part and replacing it as they should, as there is a campaign for faulty brake booster in the 2018 Toyota Highlander, and a recall for vehicles in certain VIN range. A quick search online brings up many instances of the exact issue we are having with many unhappy customers getting the same news as us, "it's not under warranty." We have purchased 2 vehicles with Toyota SLO but will not be returning, and will spread to word to anyone who will listen to take their business elsewhere unless they would like to take responsibility for this faulty part. Accordingly to Toyota vehicle Maintenance Schedule, the vacuum pump for the brake booster needs to be replaced as a regular maintenance or "wear" item every 120,000 miles. This is a very expensive maintenance item (>$900 in parts, ~$2300 including labor and shop materials), that needs to be performed by a Toyota certified technician. In addition to being very expensive, what will discourage many vehicle owners from performing this service, one may expect that many owners who perform their own vehicle maintenance or use independent mechanic shops will simply miss this service altogether. Being a safety critical item, the vacuum pump should be designed to last the entire lifespan of the vehicle (just like other brake system components: ABS pump, vacuum booster, master cylinder, etc.). The short lifespan of the vacuum pump and the requirement to replace it on a regular basis is indicative of a defective or deficient design. Making the replacement of the vacuum pump a scheduled maintenance item is a just way for Toyota to avoid liability due to premature failures of a substandard safety component, especially in light that other brake system components are designed to last for the entire life of the vehicle, and are not considered wear items in the maintenance schedule (except for brake pads, of course). One NHTSA complaint states, “Intermittently during normal driving conditions, there exists instances where brake hydraulic failure occurs. At times, the ‘Brake’ indicator light will illuminate associated with increased brake pedal feel. Braking power is reduced. Also, driver display screen displays ‘Braking Power Low’ warning indication. After stop and placing in Park, brake hydraulic power returns and operates as normal.” It turns out, Toyota issued a recall for this system as well. NHTSA Campaign Number 18V211000. The Highlander contains a brake booster vacuum pump that might not have been machined correctly, leading to a loss of braking assist that could create an accident. Maybe Toyota is hoping that owners total the SUV; then they wouldn’t need to replace all the defective parts after all.

Worst dealership in the system. Came in because I knew I had a short in the ABS system. I made it crystal clear I only wanted to know if repair was covered by warranty. After almost two hours I was advised I had a short in my ABS system and it was not covered by the warranty and I must pay $145 for this information. No repair was made. This is a blatant ripoff. I will never return to this dealer. I have purchased only Toyota vehicles since 1965 and have had nothing but sterling service from several other dealerships. This dealership is predatory and taking advantage of no competition nearby.