Reviews
The folks I worked with were polite and courteous.
The folks I worked with were polite and courteous. They knew a tremendous amount about the vehicles they were selling, and helped me to the best of the ability to get into the car that best suited in my family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad to hear our team was able to guide you with knowledge and care to find the right vehicle for your family. Thank you for choosing us, and enjoy your new car!
They Were Very Courteous And Helpful.
They Were Very Courteous And Helpful. Great Job Justin And Joshua. Appreciate Yall Help Fellas
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the shoutout! We’re happy Justin and Joshua provided great service. We appreciate your feedback and your business!
I purchased a vehicle, however at times the sales person
I purchased a vehicle, however at times the sales person was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not even offer me the $1000 trade.in bonus when I mentioned that the sales person said it’s too late to apply for it. That was disappointed because I was there and they could have honored it and I mentioned while I was there at the dealership and not that I was mentioning about it on the phone. I traded in the vehicle but it seems like I was ineligible to receive that bonus offer which was quite disappointing and also I didn’t like the finance manager”s attitude. Not a positive experience. Overall, OK, with the dealership. I may have to think twice if I wanted to refer someone to buy a vehicle from them. Also, the vehicle driver seat is damaged and I asked if they could fix it but they said no. I was disappointed of that as well. Now I have to buy car seat cushion covers to cover the damaged area of the driver seat. I paid in full and expected to have a much better service from this dealership but it was somewhat disappointed.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback. We’re forwarding your comments to our General Manager for further review and follow-up.
Everyone at the dealership was wonderful.
Everyone at the dealership was wonderful. Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star review! Cinthia is great with her clients and we are happy to have her on our team!
Our sales consultant, Lucy, was extremely helpful,
Our sales consultant, Lucy, was extremely helpful, knowledgeable and patient. She explained everything EV and guided us through the buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving us the opportunity to earn your business and welcome to the Ourisman family! Lucy is a great asset here!
Your paragraph is clear, but here’s a revised version
Your paragraph is clear, but here’s a revised version with improved grammar and flow: My experience at the dealership was nothing short of a nightmare. They lied about the vehicle’s history, assuring me it was free of damage, only for me to later discover it still had dents and scratches. They claimed to have “buffed out the dents,” but when I inspected the car, it looked like nothing had been done. The dents and scratches were still clearly visible. When I asked the sales manager to at least touch up the scratches with paint, he adamantly refused and responded arrogantly. I left feeling cheated, frustrated, and determined never to set foot in that dealership again. If you don’t want to be deceived, stay far away from this place.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Good afternoon i can not find your name in our system. Can you please reach out to me directly so that i can look into this matter for you. I can be reached at Cmayberry@ourismancars.com. Thank you
Excellent service!
Excellent service! Drove our new Tahoe to WV at 7:30 …could not have asked for better service!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star review we are happy to have taken care of you!