Reviews
Appreciation
There?s a woman named Paula who?s so polite and gentle with customer caring and handling. You need such kind of co workers wherever you go and you can be sure you succeed.Good job Mrs.Paula
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Good service
Fast, efficient service. Was able to get in without an appointment, which was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, it is great to hear everything was done quickly and to your satisfaction! We?re always happy to take care of you if anything else comes up. Have a wonderful day!
golfbowlk@aol.com
Top notch service. Work was done promptly and correctly. Kudos to Michael, who supervised the service. Loaner vehicle put the first class Lincoln touch on the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kevin, thank you for your great comments about the quality of service our staff provides! We're glad we could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!
Excellent work in a timely manner
Excellent work provided by your technicians. They know what to when something is wrong with the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Polly, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent fast, friendly service
Ourisman always provides excellent service that accommodates my busy schedule. Friendly staff makes me feel like a valued customer. Fast service: oil change, state inspection, emissions inspection, and air in tires, only took 75 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laura, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Great Customer Sales Service
Professional, friendly sales service from the beginning of the sale to the end! They went above and beyond to answer our questions and satisfy our requests.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nancy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Review of 2015 Lincoln MKS
The 35,000-mile check-up was thorough, efficient, and completed ahead of the the time promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Ourisman Ford Lincoln of Alexandria for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Excellent Buying Experience
Purchased a used vehicle from Ourisman Ford/Lincoln of Alexandria and the entire process was hassle-free and fast. Beautiful dealership staffed with helpful and knowledgeable people. They ALL treated me like family! Highly recommend for your next car purchase new or used.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Awesome people to work with!
Good group of people including Jeannie Soto, Internet Sales Manager who was very transparent with pricing and availability. The salesman, Turner Somerville, who helped with settings in the vehicle and questions that I had. The manager, Lee Brooks was also cordial and easy to talk to. Uris (another salesman) assisted me twice with other test drives and he was courteous and knowledgeable as well. Jose (service manager) was also knowledgeable and a pleasure to deal with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
BAD SERVICE
I have high credit scores just no credit I file BK over 7 years ago which is due to come off my credit in two months. They ran my credit and told me i had a high down payment then they told me i need a co signer, then they told i just wasn't approved. I received a letter from capital one indicating my application was incomplete and that's why I wasn't approved , How ever I spoke with ford financing myself who gave me my application number and said the dealership should have told what it take to get in the truck I want. Instead they pull my credit drop my score and sent me away. I am Cash strong I could have put a high down payment. This dealership showed that they are unwilling to take the extra steps in working with customer in obtain their dream car. They are not to be trusted to have any best interest of the customers
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase