Reviews
Great services
Was able to get transportation to and from home while service was done on my car. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Susie. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
wonderful service
excellent just excellent.,fast service,friendly and courteous advisers I would like to see some bagels also in waiting room..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Joon, was very helpful with the mx process. Had my oil changed, tires rotated and a problem with my passenger seat button. A part had to be ordered and he gave me the information on what's going on with the repair. Also with my oil change it had a rebate with it. He showed me all the information I needed to fill out the rebate on the Ford site.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our Staff works hard to go the extra-mile for our valued guests, Scott! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Thumper
I did not have service done at my last visit. I purchased and had installed 4 new tires. The original tires that were on the car that I purchased in July 2011 made the car sound like a drum, thump, thump, thump. The reason given is that they had flat spots. There tires were routinely rotated by Oarsman but the noise never went away. My guess is that I bought the car off the lot at the end of July 2011 and the car had a DMV sticker from March, so it probably sat in one place for long periods of time. This occurred to me with another off the lot purchase of a BMW. I stuck with the tires for 58,000 miles. They still had plenty of tread left but I could not take the thumping anymore. The new tires make the vehicle (2011 Ford Escape) sound like a new car. If I ever buy a car off a dealers lot again, I will not do it unless they put on a new set of tires.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall
I have a ford mustang, I came in for a recall. they were very fast.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Jose! Thank you so much for choosing Ourisman Ford Lincoln of Alexandria as your first choice for service!
Service department is first class.
Our service adviser, Joon is knowledgeable and professional. We count on his expert advice and care of our MKX.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Thomas! At Ourisman Ford Lincoln of Alexandria, we value our customers and we look forward to seeing you on your next visit. Take care!
Outstanding service.
Very please with attention provided by service manager. Problem identiied and resolved very quickly. My confidence level is very high again. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service and Wait Time was Excellent
The scheduling of the service appointment was easy to make. The service reps were very courteous and friendly. The service was done in a relatively short time and the waiting area was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our Staff works hard to go the extra-mile for our valued guests, Robert! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Clean place, more choice of drink
The staff was helpful, waiting time is a little too long.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert Feickert
Staff were very courteus and friendly. I would not have any one other than a Ford dealership take care of my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase