Reviews
Sean responded to our concerns and helped us get a car we
Sean responded to our concerns and helped us get a car we were very happy with. They were honest, helpful and we left the dealership very happy. Fernando finished the sale and he was great to work with. Was a great experience overall.
Sean responded to our concerns and helped us get a car we
Sean responded to our concerns and helped us get a car we were very happy with. They were honest, helpful and we left the dealership very happy. Fernando finished the sale and he was great to work with. Was a great experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Wayne! We're thrilled to hear that Sean and Fernando provided you with such a positive experience. Our team strives to ensure every customer leaves happy. Enjoy your new car, and we look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I am always amazed that Lexus sends a driver/loaner to my
I am always amazed that Lexus sends a driver/loaner to my house an hour away while they service my vehicle. He was professional, courteous, and friendly. Justin was great, too. He kept me updated when to expect the driver (can’t recall his name), status throughout the service, etc. When the car was ready he said that the driver wanted to wash it a second time so add twenty minutes to his ETA. I am amazed he would bother and that Justin or whoever okayed it. By the way, my car is running great. Two thumbs up! Kudos! Hats off! Thanks again for another remarkable service experience. Patricia Perry
I am always amazed that Lexus sends a driver/loaner to my
I am always amazed that Lexus sends a driver/loaner to my house an hour away while they service my vehicle. He was professional, courteous, and friendly. Justin was great, too. He kept me updated when to expect the driver (can’t recall his name), status throughout the service, etc. When the car was ready he said that the driver wanted to wash it a second time so add twenty minutes to his ETA. I am amazed he would bother and that Justin or whoever okayed it. By the way, my car is running great. Two thumbs up! Kudos! Hats off! Thanks again for another remarkable service experience. Patricia Perry
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Patty, for your fantastic feedback! We're so happy to hear about your positive experience with our team and the service provided. It's our goal to ensure you’re well taken care of, and we're glad to know your car is running great. We appreciate your support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Very respectful and helpful - love the new location.
Very respectful and helpful - love the new location. Easy to get in and out of the weather.
Very respectful and helpful - love the new location.
Very respectful and helpful - love the new location. Easy to get in and out of the weather.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ron! We appreciate your kind words about our team and the new location. It's great to hear that you find it convenient and welcoming. Your satisfaction is our priority! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Shaun went out of his way to help my car service.
Shaun went out of his way to help my car service. I really appreciate his help. Thank you Shaoun!
Shaun went out of his way to help my car service.
Shaun went out of his way to help my car service. I really appreciate his help. Thank you Shaoun!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful feedback, Tara! We're glad to hear Shaun provided excellent service and went the extra mile for you. Your appreciation means a lot to us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
The new dealership is awesome.
The new dealership is awesome. Quick to check in and out, and they keep you informed on the status of your vehicle.
The new dealership is awesome.
The new dealership is awesome. Quick to check in and out, and they keep you informed on the status of your vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience at our new dealership. Our team works hard to ensure quick service and clear communication. We appreciate your feedback and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Mo was our salesperson and he was great.
Mo was our salesperson and he was great. He was excellent in service and we really liked that he wasn't pushy with us and really felt like he wanted the best for us. I would highly recommend him and have no regrets purchasing my Lexus from him! He was also extremely knowledgeable!
Mo was our salesperson and he was great.
Mo was our salesperson and he was great. He was excellent in service and we really liked that he wasn't pushy with us and really felt like he wanted the best for us. I would highly recommend him and have no regrets purchasing my Lexus from him! He was also extremely knowledgeable!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rey! We're thrilled to hear about your positive experience with Mo. Our team strives to provide excellent service without the pressure, so it’s rewarding to know you felt supported in your decision. Enjoy your new Lexus, and we appreciate your recommendation! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I appreciated all of Shaun's help with my service, he
I appreciated all of Shaun's help with my service, he even repaired a couple of things for me. He is very kind and very professional. He explained everything to me which I greatly appreciated.
I appreciated all of Shaun's help with my service, he
I appreciated all of Shaun's help with my service, he even repaired a couple of things for me. He is very kind and very professional. He explained everything to me which I greatly appreciated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Shaun provided you with excellent service and care. Our team is dedicated to ensuring a positive experience, and it’s great to know you felt supported. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Wonderful customer service and employees !
Wonderful customer service and employees ! Tevin was great to work with in the service department, while checking in to update me along the way. When looking at newer cars, Mo was extremely helpful from the beginning, explained the process, and worked with me to customize everything I was looking for in a newer car.
Wonderful customer service and employees !
Wonderful customer service and employees ! Tevin was great to work with in the service department, while checking in to update me along the way. When looking at newer cars, Mo was extremely helpful from the beginning, explained the process, and worked with me to customize everything I was looking for in a newer car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback, Ashnel! We're thrilled to hear about your positive experiences with Tevin and Mo. Our team is dedicated to providing excellent service and helping you find the perfect vehicle. We appreciate your support and look forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
10.
10.20.2025 - My one year service on my 2025 Lexus NX350h at the new Fresno, CA dealership facilities. Staff: As always courteous and helpful Facility: Nice but lacks personality. I would like access from the guest area to the main showroom. Service: As always spot on. Car wash returned car sparkling. Why only 4 stars? I knocked a star off for this reason: On 10.07.2025 I had a tire with a nail removed and plugged. According to service diagnostic, the plug was leaking. Instead of recommending a close by tire dealer to re-plug the tire, Lexus' fix was to buy a new $350 tire! Sad recommendation. The next day I returned to the tire dealer who plugged the tire. We did a long soak and not a single bubble appeared. Thus, Lexus, I now questions your recommendations for future diagnostic repair.
10.
10.20.2025 - My one year service on my 2025 Lexus NX350h at the new Fresno, CA dealership facilities. Staff: As always courteous and helpful Facility: Nice but lacks personality. I would like access from the guest area to the main showroom. Service: As always spot on. Car wash returned car sparkling. Why only 4 stars? I knocked a star off for this reason: On 10.07.2025 I had a tire with a nail removed and plugged. According to service diagnostic, the plug was leaking. Instead of recommending a close by tire dealer to re-plug the tire, Lexus' fix was to buy a new $350 tire! Sad recommendation. The next day I returned to the tire dealer who plugged the tire. We did a long soak and not a single bubble appeared. Thus, Lexus, I now questions your recommendations for future diagnostic repair.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, Vehicle safety is our number one priority, which is why our suggestion was to replace the tire. We value your opinion and satisfaction, so should you like to discuss this concern any further, please don't hesitate to contact me. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
It was easy to make an appointment.
It was easy to make an appointment. The staff were friendly. The service was good.
It was easy to make an appointment.
It was easy to make an appointment. The staff were friendly. The service was good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Regina! We're thrilled to hear that your experience was easy and enjoyable. Our team strives to provide friendly service and quality care. We appreciate your feedback and look forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511