Reviews
Shaun was amazing to work with.
Shaun was amazing to work with. I had limited time and he made sure my vehicle would be ready when I needed it. He also kept me aware of the status of the work. He was able to have, not only my service complete, but fix an issue I had that could have cost a great deal of money, but the team was able to the fix issue for a fair price. Shaun was consultative on other options, as well. Very satisfied with both Shaun and the service team.
Shaun was amazing to work with.
Shaun was amazing to work with. I had limited time and he made sure my vehicle would be ready when I needed it. He also kept me aware of the status of the work. He was able to have, not only my service complete, but fix an issue I had that could have cost a great deal of money, but the team was able to the fix issue for a fair price. Shaun was consultative on other options, as well. Very satisfied with both Shaun and the service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that Shaun provided you with exceptional service and kept you informed throughout the process. Our team aims to deliver quality solutions at fair prices, and it’s great to know we met your expectations. We appreciate your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Chase S.
Chase S. was very helpful and courteous. He went out of his way to make sure that I leave happy and satisfied. I highly recommend this dealership and recommend Chase to help them out.
Chase S.
Chase S. was very helpful and courteous. He went out of his way to make sure that I leave happy and satisfied. I highly recommend this dealership and recommend Chase to help them out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rene! We're thrilled to hear about your positive experience with Chase. Our team always strives to provide exceptional service, and it's great to know that Chase made a lasting impression. We appreciate your recommendation and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Sean responded to our concerns and helped us get a car we
Sean responded to our concerns and helped us get a car we were very happy with. They were honest, helpful and we left the dealership very happy. Fernando finished the sale and he was great to work with. Was a great experience overall.
Sean responded to our concerns and helped us get a car we
Sean responded to our concerns and helped us get a car we were very happy with. They were honest, helpful and we left the dealership very happy. Fernando finished the sale and he was great to work with. Was a great experience overall.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Wayne! We're thrilled to hear that Sean and Fernando provided you with such a positive experience. Our team strives to ensure every customer leaves happy. Enjoy your new car, and we look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I am always amazed that Lexus sends a driver/loaner to my
I am always amazed that Lexus sends a driver/loaner to my house an hour away while they service my vehicle. He was professional, courteous, and friendly. Justin was great, too. He kept me updated when to expect the driver (can’t recall his name), status throughout the service, etc. When the car was ready he said that the driver wanted to wash it a second time so add twenty minutes to his ETA. I am amazed he would bother and that Justin or whoever okayed it. By the way, my car is running great. Two thumbs up! Kudos! Hats off! Thanks again for another remarkable service experience. Patricia Perry
I am always amazed that Lexus sends a driver/loaner to my
I am always amazed that Lexus sends a driver/loaner to my house an hour away while they service my vehicle. He was professional, courteous, and friendly. Justin was great, too. He kept me updated when to expect the driver (can’t recall his name), status throughout the service, etc. When the car was ready he said that the driver wanted to wash it a second time so add twenty minutes to his ETA. I am amazed he would bother and that Justin or whoever okayed it. By the way, my car is running great. Two thumbs up! Kudos! Hats off! Thanks again for another remarkable service experience. Patricia Perry
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Patty, for your fantastic feedback! We're so happy to hear about your positive experience with our team and the service provided. It's our goal to ensure you’re well taken care of, and we're glad to know your car is running great. We appreciate your support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Very respectful and helpful - love the new location.
Very respectful and helpful - love the new location. Easy to get in and out of the weather.
Very respectful and helpful - love the new location.
Very respectful and helpful - love the new location. Easy to get in and out of the weather.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ron! We appreciate your kind words about our team and the new location. It's great to hear that you find it convenient and welcoming. Your satisfaction is our priority! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Shaun went out of his way to help my car service.
Shaun went out of his way to help my car service. I really appreciate his help. Thank you Shaoun!
Shaun went out of his way to help my car service.
Shaun went out of his way to help my car service. I really appreciate his help. Thank you Shaoun!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful feedback, Tara! We're glad to hear Shaun provided excellent service and went the extra mile for you. Your appreciation means a lot to us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
The new dealership is awesome.
The new dealership is awesome. Quick to check in and out, and they keep you informed on the status of your vehicle.
The new dealership is awesome.
The new dealership is awesome. Quick to check in and out, and they keep you informed on the status of your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience at our new dealership. Our team works hard to ensure quick service and clear communication. We appreciate your feedback and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Mo was our salesperson and he was great.
Mo was our salesperson and he was great. He was excellent in service and we really liked that he wasn't pushy with us and really felt like he wanted the best for us. I would highly recommend him and have no regrets purchasing my Lexus from him! He was also extremely knowledgeable!
Mo was our salesperson and he was great.
Mo was our salesperson and he was great. He was excellent in service and we really liked that he wasn't pushy with us and really felt like he wanted the best for us. I would highly recommend him and have no regrets purchasing my Lexus from him! He was also extremely knowledgeable!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rey! We're thrilled to hear about your positive experience with Mo. Our team strives to provide excellent service without the pressure, so it’s rewarding to know you felt supported in your decision. Enjoy your new Lexus, and we appreciate your recommendation! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I appreciated all of Shaun's help with my service, he
I appreciated all of Shaun's help with my service, he even repaired a couple of things for me. He is very kind and very professional. He explained everything to me which I greatly appreciated.
I appreciated all of Shaun's help with my service, he
I appreciated all of Shaun's help with my service, he even repaired a couple of things for me. He is very kind and very professional. He explained everything to me which I greatly appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Shaun provided you with excellent service and care. Our team is dedicated to ensuring a positive experience, and it’s great to know you felt supported. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Wonderful customer service and employees !
Wonderful customer service and employees ! Tevin was great to work with in the service department, while checking in to update me along the way. When looking at newer cars, Mo was extremely helpful from the beginning, explained the process, and worked with me to customize everything I was looking for in a newer car.
Wonderful customer service and employees !
Wonderful customer service and employees ! Tevin was great to work with in the service department, while checking in to update me along the way. When looking at newer cars, Mo was extremely helpful from the beginning, explained the process, and worked with me to customize everything I was looking for in a newer car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback, Ashnel! We're thrilled to hear about your positive experiences with Tevin and Mo. Our team is dedicated to providing excellent service and helping you find the perfect vehicle. We appreciate your support and look forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511