Reviews
Excellent experience all around for our scheduled
Excellent experience all around for our scheduled maintenance. Easy to make an appointment, drop off, service updates and pickup!.
Excellent experience all around for our scheduled
Excellent experience all around for our scheduled maintenance. Easy to make an appointment, drop off, service updates and pickup!.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear about your excellent experience! Making the process easy and seamless is our goal, and it’s wonderful to know we met your expectations. Thank you for sharing your feedback! We look forward to seeing you again for your next scheduled maintenance. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
This is a new and very nice dealership.
This is a new and very nice dealership. my wife and I purchased a new car from Jack, our sales rep, he was kind and got us thru the process.
This is a new and very nice dealership.
This is a new and very nice dealership. my wife and I purchased a new car from Jack, our sales rep, he was kind and got us thru the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to hear about your positive experience! We're glad Jack was able to assist you and your wife during your car purchase. Enjoy your new ride, and we look forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
We took our Lexus into Fresno Lexus for an oil change and
We took our Lexus into Fresno Lexus for an oil change and transmission fluid exchange. Our service writer Andrew was very helpful and answered all of our questions. Our service was done in one day and they also washed our car. We were very impressed with this new location and we will return there again for any future service. Thank you Andrew for providing such excellent service.
We took our Lexus into Fresno Lexus for an oil change and
We took our Lexus into Fresno Lexus for an oil change and transmission fluid exchange. Our service writer Andrew was very helpful and answered all of our questions. Our service was done in one day and they also washed our car. We were very impressed with this new location and we will return there again for any future service. Thank you Andrew for providing such excellent service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear about your experience, David! We're glad Andrew could assist you and that you were impressed with our service. We take pride in making sure our customers leave satisfied. Looking forward to seeing you again for your future service needs! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Service team was great like always Justin is always
Service team was great like always Justin is always making sure I was informed. Thanks again to the service department, you guys hold the Lexus name when it comes to service. No other dealers is like the Fresno location.
Service team was great like always Justin is always
Service team was great like always Justin is always making sure I was informed. Thanks again to the service department, you guys hold the Lexus name when it comes to service. No other dealers is like the Fresno location.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our service team, Cha! We're delighted to hear Justin kept you informed throughout your experience. We're committed to upholding the Lexus standard, and it's great to know you feel that way. Looking forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I was extremely happy with the car and customer service
I was extremely happy with the car and customer service that Tevin provided at Fresno Lexus! He got things moving right away with my car and quickly provided a shuttle for me to my next appointment! Tevin kept in touch with me with updates and let me know when my car was ready to be picked up. He was kind, courteous, engaging in conversation and made me feel like my car was in good hands! I’ve had family members purchase a Lexus from Fresno Lexus because I’ve been so happy with the car as well as the great service you provide there.
I was extremely happy with the car and customer service
I was extremely happy with the car and customer service that Tevin provided at Fresno Lexus! He got things moving right away with my car and quickly provided a shuttle for me to my next appointment! Tevin kept in touch with me with updates and let me know when my car was ready to be picked up. He was kind, courteous, engaging in conversation and made me feel like my car was in good hands! I’ve had family members purchase a Lexus from Fresno Lexus because I’ve been so happy with the car as well as the great service you provide there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Linda! We love to see that you had a positive experience with Tevin, and we appreciate your kind words about our service. It's fantastic to know your family has also chosen us for their Lexus purchases. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Shaun was amazing to work with.
Shaun was amazing to work with. I had limited time and he made sure my vehicle would be ready when I needed it. He also kept me aware of the status of the work. He was able to have, not only my service complete, but fix an issue I had that could have cost a great deal of money, but the team was able to the fix issue for a fair price. Shaun was consultative on other options, as well. Very satisfied with both Shaun and the service team.
Shaun was amazing to work with.
Shaun was amazing to work with. I had limited time and he made sure my vehicle would be ready when I needed it. He also kept me aware of the status of the work. He was able to have, not only my service complete, but fix an issue I had that could have cost a great deal of money, but the team was able to the fix issue for a fair price. Shaun was consultative on other options, as well. Very satisfied with both Shaun and the service team.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that Shaun provided you with exceptional service and kept you informed throughout the process. Our team aims to deliver quality solutions at fair prices, and it’s great to know we met your expectations. We appreciate your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Chase S.
Chase S. was very helpful and courteous. He went out of his way to make sure that I leave happy and satisfied. I highly recommend this dealership and recommend Chase to help them out.
Chase S.
Chase S. was very helpful and courteous. He went out of his way to make sure that I leave happy and satisfied. I highly recommend this dealership and recommend Chase to help them out.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rene! We're thrilled to hear about your positive experience with Chase. Our team always strives to provide exceptional service, and it's great to know that Chase made a lasting impression. We appreciate your recommendation and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Sean responded to our concerns and helped us get a car we
Sean responded to our concerns and helped us get a car we were very happy with. They were honest, helpful and we left the dealership very happy. Fernando finished the sale and he was great to work with. Was a great experience overall.
Sean responded to our concerns and helped us get a car we
Sean responded to our concerns and helped us get a car we were very happy with. They were honest, helpful and we left the dealership very happy. Fernando finished the sale and he was great to work with. Was a great experience overall.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Wayne! We're thrilled to hear that Sean and Fernando provided you with such a positive experience. Our team strives to ensure every customer leaves happy. Enjoy your new car, and we look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I am always amazed that Lexus sends a driver/loaner to my
I am always amazed that Lexus sends a driver/loaner to my house an hour away while they service my vehicle. He was professional, courteous, and friendly. Justin was great, too. He kept me updated when to expect the driver (can’t recall his name), status throughout the service, etc. When the car was ready he said that the driver wanted to wash it a second time so add twenty minutes to his ETA. I am amazed he would bother and that Justin or whoever okayed it. By the way, my car is running great. Two thumbs up! Kudos! Hats off! Thanks again for another remarkable service experience. Patricia Perry
I am always amazed that Lexus sends a driver/loaner to my
I am always amazed that Lexus sends a driver/loaner to my house an hour away while they service my vehicle. He was professional, courteous, and friendly. Justin was great, too. He kept me updated when to expect the driver (can’t recall his name), status throughout the service, etc. When the car was ready he said that the driver wanted to wash it a second time so add twenty minutes to his ETA. I am amazed he would bother and that Justin or whoever okayed it. By the way, my car is running great. Two thumbs up! Kudos! Hats off! Thanks again for another remarkable service experience. Patricia Perry
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Patty, for your fantastic feedback! We're so happy to hear about your positive experience with our team and the service provided. It's our goal to ensure you’re well taken care of, and we're glad to know your car is running great. We appreciate your support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Very respectful and helpful - love the new location.
Very respectful and helpful - love the new location. Easy to get in and out of the weather.
Very respectful and helpful - love the new location.
Very respectful and helpful - love the new location. Easy to get in and out of the weather.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ron! We appreciate your kind words about our team and the new location. It's great to hear that you find it convenient and welcoming. Your satisfaction is our priority! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511