Reviews
Outstanding car inspections and services.
Outstanding car inspections and services. Very grateful to have you service my Nissan. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave Passport Nissan Alexandria a five-star review! Weare thrilled that your service visit went smoothly. See you next time!
Very professional.
Very professional. I love the inspection videos. Though, this recent visit was just about the air filter and nothing else. I like a thorough video but aside from that it was a great visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Juan, thank you for sharing your feedback! We're glad to hear that overall you had a great visit at Passport Nissan Alexandria. We'll take note of your preference for more thorough inspection videos in the future. Safe driving!
I have used this dealer for years to maintain my 2004
I have used this dealer for years to maintain my 2004 Pathfinder. Last spring I took it in for an inspection, battery and oil leak repair. They found nearly 7k in repairs (I was expecting 2k I knew the cost of the oil leak already). I took it to another mechanic, and he said the only think that had to be done was replacing the battery. Passport had claimed I needed a new alternator and there was an issue in rear suspension, for approximately 2k each. Neither of which was needed nor could he identify why they said I needed these repairs. The other mechanic acknowledged there was a minor oil leak but it was not significant enough to address at this time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear you were not pleased with your visit. We understand unexpected repairs can be frustrating and sometimes costly. With every service visit, we provide a free, comprehensive Multi-Point Inspection that is in line with Nissan’s safety guidelines for its vehicles, and provide recommended services based on those guidelines. Please feel free to reach out to us directly if you have any questions regarding this, as your satisfaction is important to us.
I had an excellent experience with passport Nissan
I had an excellent experience with passport Nissan Alexandria . Tim Nguyen was a great salesperson
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to hear that Tim was great to work with. Thank you for choosing Passport Nissan Alexandria!
We had a very good experience buying a Nissan Certified
We had a very good experience buying a Nissan Certified Ariya. Muhammad Subhi was our salesperson and he was extremely responsive, straightforward, and efficient. Michael Petros as the was also extremely efficient and helpful in working through the details of the transaction. Thank you for a great experience purchasing a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Steve, we're delighted to hear that Muhammad and Michael provided you with a great experience at Passport Nissan Alexandria. Enjoy your new Nissan Ariya!
Great customer service experience here!
Great customer service experience here! Although there were some issues that I experienced with my purchase, management made sure to make it right as soon as it got to them. You can feel safe purchasing a vehicle from Passport.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tim, we are glad to hear this positive feedback regarding our customer service throughout the sales process. We are glad that our management was able to address your concerns and make things right. If there is anything else we can assist you with, please don't hesitate to reach out to us. Safe travels, from all of us here at Passport Nissan Alexandria.
I had the pleasure of working with Riko, Mohammad and
I had the pleasure of working with Riko, Mohammad and Ryan at Passport Nissan in Alexandria. Riko drove 5 hours to get me an Armada. Mohammad the manager was excellent to work with. Ryan was very helpful and thought me a great deal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mohammad, it's fantastic to know that Riko, Mohammad, and Ryan went the extra mile for you at Passport Nissan Alexandria. We're glad your experience was excellent! Enjoy your new Armada!
Passport Nissan was very professional and knowledgeable.
Passport Nissan was very professional and knowledgeable. All the staff was friendly from the sales person to the managers to the finance person and they got us the exact car we were looking for at a good price. I would recommend Passport Nissan to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Vince, it's great to know you had a positive experience with our team at Passport Nissan Alexandria. We're glad we could find the perfect car for you! Thanks for recommending us to your friends and family.
Disappointing
The sales team was lacking transparency when negotiating the cost of the vehicle that I inquired about. They discounted the vehicle and then try added additional charges back in to the final selling price. I purchased my new vehicle elsewhere as this dealership was difficult to get straight answers from.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Passport Nissan of Alexandria does not add back any fees other than destination on new vehicles, dealer processing, sales tax and registration fees.
Great car buying experience...thank you, Diaz K.
Great car buying experience! Diaz Kunia provided wonderful customer service. Very professional, patient, and knowledgeable. He went above and beyond to ensure a smooth transaction. Highly recommend this dealership and Diaz!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five-star rating! We are glad to have you apart of our Passport family!
