Reviews
The lead advisor Marcus is friendly, kind and honest -
The lead advisor Marcus is friendly, kind and honest - Excellent customer service. My car works great after picking my car up from your shop. It has been three years where I experienced a sound like metal to metal when I hit the gas and the brake, now it’s gone. When I back out of the parking lot, the screeching sounds I hear for years have disappeared. All the warning signs when I drive have been fixed that the Towne Ford Shop in Redwood City failed to repair. As a woman, it’s hard to get someone to take you seriously when dealing with car repairs, but Marcus gave me respect, went out of his way to introduce himself to me and shook my hand when I was about to pull out of the lot. Colma is out of my way as I live in the East Bay, but I will be bringing my car to your shop to get Marcus to assist me again. I will also be recommending your shop to people I know because I was treated right, and my car was correctly repaired.
The lead advisor Marcus is friendly, kind and honest -
The lead advisor Marcus is friendly, kind and honest - Excellent customer service. My car works great after picking my car up from your shop. It has been three years where I experienced a sound like metal to metal when I hit the gas and the brake, now it’s gone. When I back out of the parking lot, the screeching sounds I hear for years have disappeared. All the warning signs when I drive have been fixed that the Towne Ford Shop in Redwood City failed to repair. As a woman, it’s hard to get someone to take you seriously when dealing with car repairs, but Marcus gave me respect, went out of his way to introduce himself to me and shook my hand when I was about to pull out of the lot. Colma is out of my way as I live in the East Bay, but I will be bringing my car to your shop to get Marcus to assist me again. I will also be recommending your shop to people I know because I was treated right, and my car was correctly repaired.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was great and professional to me.
It was great and professional to me. Answer all my questions Brian was great and helpful
It was great and professional to me.
It was great and professional to me. Answer all my questions Brian was great and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great and professional service!
Great and professional service! Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered
Great and professional service!
Great and professional service! Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had to drive a ways to get there but it was worth the
Had to drive a ways to get there but it was worth the trek and we got exactly what we wanted. Anthony was very responsive in our communications and super friendly. Had a price range in mind and he helped make it work for us.
Had to drive a ways to get there but it was worth the
Had to drive a ways to get there but it was worth the trek and we got exactly what we wanted. Anthony was very responsive in our communications and super friendly. Had a price range in mind and he helped make it work for us.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear that the journey was worthwhile for you, David. It means so much to know that you found exactly what you were looking for. Your kind words about Anthony's responsiveness and friendly approach truly highlight what we strive for in every customer interaction. We understand that working within a specific budget is important, and we're delighted that Anthony was able to help make everything work perfectly for your needs. Thank you for taking the time to share your positive experience with us.
Evan and Jhay and Jason all did a great job working with
Evan and Jhay and Jason all did a great job working with my wife and myself on buying a new truck. I highly recommend them and the Serramonte Ford team
Evan and Jhay and Jason all did a great job working with
Evan and Jhay and Jason all did a great job working with my wife and myself on buying a new truck. I highly recommend them and the Serramonte Ford team
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We're thrilled that Evan, Jhay, and Jason provided excellent service for your truck purchase. Your recommendation means so much to us. Thank you for choosing Serramonte Ford!
Pam and her team at Serramonte Ford did an excellent job
Pam and her team at Serramonte Ford did an excellent job in taking care of my concerns. Thank you
Pam and her team at Serramonte Ford did an excellent job
Pam and her team at Serramonte Ford did an excellent job in taking care of my concerns. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear about your positive experience with our team. It's wonderful to know that we were able to address all of your concerns effectively and provide the excellent service you deserved. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your feedback about the outstanding care you received.
I was able to schedule recall appointment and got that
I was able to schedule recall appointment and got that done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv and/or enjoy primo coffee! Ritchie was my service manager and got the job done! ✅
I was able to schedule recall appointment and got that
I was able to schedule recall appointment and got that done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv and/or enjoy primo coffee! Ritchie was my service manager and got the job done! ✅
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We deeply cherish hearing about your wonderful experience with us! It's fantastic that we could efficiently handle your recall appointment while you took care of errands in the area. We're delighted that you found our dealership to be a comfortable place to wait, complete with quality coffee and entertainment options.
Straightforward & fast.
Straightforward & fast. Anthony Guerra was super helpful & friendly. We asked for a ‘deal’ and he made it happen. I’ve bought 4 cars from various lots & this was the best experience yet.
Straightforward & fast.
Straightforward & fast. Anthony Guerra was super helpful & friendly. We asked for a ‘deal’ and he made it happen. I’ve bought 4 cars from various lots & this was the best experience yet.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Experience was really good, good communication and good
Experience was really good, good communication and good listeners and very understanding and very professional
Experience was really good, good communication and good
Experience was really good, good communication and good listeners and very understanding and very professional
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Serramonte Ford provides excellent service and support
Serramonte Ford provides excellent service and support everything my vehicles needed servicing. The 5 star service provided by Rich Wisnewski is always tops. I reccomend Serramonte Ford Service Dept. for their excellence each and every time...
Serramonte Ford provides excellent service and support
Serramonte Ford provides excellent service and support everything my vehicles needed servicing. The 5 star service provided by Rich Wisnewski is always tops. I reccomend Serramonte Ford Service Dept. for their excellence each and every time...
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase