Reviews
Write a reviewGreat Experience
John in particular treated me right from start to finish in the purchase of my new Camry. I am a very happy customer. Everything about my experience at Toyota Sunnyvale was first rate, A+, 100%, excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Richard. We appreciate you taking the time to tell us that you are a happy customer. I will be sure to pass along your praises to John. Enjoy your new Camry, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Warm regards, Bill Benak, billbenak@toyotasunnyvale.com
pleasant experience
Very satisfied with the interaction with the sales and finance team (Jessica, Jorge, Roy) and the quality of their services, in general very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review, Adelina. Anytime our customers let us know that they had a very pleasant purchasing experience it brings us great joy. Once again, we appreciate your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Best regards, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
got my rav4
Fredrick helped me with buying my rav4. I was very happy with my car and he help me with everything I needed to know. Easy to buy and overall good work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive feedback. I'm happy to hear that Fredrick was so helpful with your purchase. Enjoy your Rav4, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Great deal and experience at Sunnyvale Toyota
I just bought a fully loaded Toyota Highlander limited platinum through the Costco auto program. Jessica of the dealership showed me a price I could not refuse. It was the most hassle free and anxiety free experience I had. Looked at the price, pay for the car, wait for it cleaned and out of the door. Super quick and efficient. Jessica was very pleasant and helpful throughout the process. No pressure at all. I guess the deal sells itself. Even dealing with the finance manager Kevin was a pleasure. He didn’t try to push anything I don’t need. It was a great experience. I will definitely do it again with the Costco program at Sunnyvale Toyota. Thank you very much for a super deal and a wonderful experience. Eric
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric, thank you very much for taking the time to leave us a great review. We are pleased to hear about your great experience at Toyota Sunnyvale. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Kind regards, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Good Quick Service
I went in to this dealership for an oil change and was pleasantly surprised by the quality of service. Olivia was friendly and got me in and out in under an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Li, It is great to hear about your recent service experience. I will certainly pass on your feedback to Olivia as she will be happy to hear it. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Best regards, James Austin | jamesaustin@toyotasunnyvale.com
Could have been great, but....
Got the car I wanted, with no pressure sales. Very nice! However, the sales person Melissa, had told me the car would be 'detailed and have a full tank of gas'. Neither was true. I picked it up on a Saturday (Melissa wasn't there? Wasn't available? No one seemed to know) and was told it would be detailed and ready in 30 minutes. Seriously? I mean, I was born at night but it wasn't last night. 30 minutes to detail a car? Yeah... well, they cleaned the windows and vacuumed and that's it. I had to wipe down the doors and interior. Gas was on fumes. I also found a bulb was out in one of the taillights. Great car but really, don't tell people you're going to do something you have no intention of doing. Very disappointed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
John Ewell, used car sales. my evaluation
I had very specific requirements for my car. John was extremely patient with me and drove me around in it & let me & my daughter drive it also. We took two trips to Sunnyvale Toyota over a 2 week period before deciding on our car. In the end I believe I found the right car for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Britta, it's great to know that John provided an exceptional car buying experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Best regards, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
Great Experience
Fred is very friendly and was very helpful to me and my husband and answered our questions to the best of his ability. He did his best to give us the best deal. We are returning customers and are very happy with our experience. We asked to have Fred to help us for the secondly time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vanessa, Thank you for returning to our dealership and for letting us know how happy you are with your experience. I will be sure to pass along your praises to Fred. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Best regards, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
2018 Toyota Corolla Experience
I bought a 2018 Toyota Corolla from Amir Kandil. He was nothing but kind and gave me the best offer without me having to bargain the price. He put the car on hold for me when I was deciding for a few days if this was the right car for me. I love my new car now! Thanks Amir and Toyota Sunnyvale!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lauren, we love hearing from our customers so thank you for taking the time to write this glowing feedback. I will be sure to pass along your kind words to Amir. Enjoy your new 2018 Corolla, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Truly Exceptional Service
It was a pleasure to lease a new 2018 Rav4 from Bobby Scott at Toyota Sunnyvale. I loved the low key, no-pressure approach -- just the facts and figures. I really appreciate that Bobby worked so hard to get me the car and safety features that I wanted, at a price I could afford. And his care and attention to detail did not stop with the sale Bobby made sure my new car was ready for delivery and then helped me understand how to use all the new features it had. He was so patient, answered all my questions, and never made me feel rushed. This was truly exceptional service. Thanks, Bobby! I love my new Rav4!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for writing us a review, Cheryl. We are very pleased to hear that Bobby could make your lease experience so pleasurable and pressure free. We are glad to hear you are loving your new Rav4. If you need anything else in the future please feel free to come back and visit us any time. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our "10-Point Value Guarantee." Kind regards, Bill Benak, billbenak@toyotasunnyvale.com