Reviews
Write a reviewBuying my RAV4 Adventure was an adventure!
Luke was helpful and I liked that he was able to complete the process from start to finish instead of passing me around from person to person. I have to travel three hours to get to Sunnyvale and this is my second car I have bought from them.The first one was from John Ewell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for doing business with us again, Jeanninecrn. I'm very happy to hear that Luke was of such help to you. Congratulations on your RAV4 and don't forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Painless Buying Experience!
Our buying experience was painless and fast. Dan is the Sales Rep. you need to look for at Toyota Sunnyvale when buying your next vehicle. He will go out of his way to ensure you get an exceptional buying experience. He will answer all your questions and will show you the vehicles that matches your criteria and budget.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback. I am grateful to hear that Dan worked hard enough to make your purchase completely painless. Since you purchased your vehicle from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Excellent Customer Service. Very Good Deal
I was very pleased with the purchase that I made. I got a very good deal. Dan was very professional. He provided excellent customer service. I contacted him prior to coming in and he followed through and responded to every single one of my questions. Originally, I had contacted all the Toyota dealerships in the Bay Area. I don't have a lot of time to go shop around so I would rather do it online, via email/text first. So I narrowed down to a few dealership where I would visit. Toyota Sunnyvale was the 2nd dealership that I went to and after talking to Dan, I knew right away that I wanted to buy my car from Dan. He was willing to work with me on the pricing, whereas the other dealership they just sent me straight out the door after I told them the price that I wanted. Even if you already got a quote from other places, I still recommend you to give Dan a call and I'm sure he can beat that price for you. I highly recommend Dan Fuller.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback, Thu. Dan Fuller is a fantastic employee and we're thankful for everything he brings to our team. Once again, we appreciate your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Best car buying experience
This is by far the best experience that I’ve ever had at a car dealership from start to finish thanks to Jessica, Jon and Ryan. Just walking through the doors after a VERY horrible experience at Piercey Toyota, Jon welcomed us, got us a sales rep, Jessica, and we got started right away. We knew exactly what we wanted and how much we could afford. After a short discussion with Jessica, she was more than willing to work with us on the numbers to get us to where we needed to be. Afterwards, Jon came in, approved the sale, and next thing you know, we’re off to see Ryan in Finance. Ryan was so thorough, but quick and straight to the point. It was so uncomplicated unlike our previous experiences at other dealerships. We dotted our i’s, crossed our t’s and we were done. Jon, Jessica, and Ryan made this a fantastic experience. I will definitely recommend this Toyota over any other location as well as refer these three to anyone looking for a Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for recognizing your experience at our store, Duhresaa. I am glad that we were able to show you what we strive to deliver. Always feel free to call or stop by if there is anything else we can do to help you. In the meantime, remember that well perform a complimentary 119-point inspection once per year on your vehicle as part of our 10-Point Value Guarantee. Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Happy with Service
Fredrick was extremely patient during the entire process of choosing a car. With his help, we were able to leave satisfied by the end of the day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ryan, and thank you for this great review. We're very happy that Fredrick was here to help you and treated you with the customer service we know you deserve. Since you purchased your car from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
honest, non-pressure sale and great price
I literally contacted all the dealers in bay area, as far as to ones in Richmond where I bought my first Toyota and got great price, and None can beat the offer from this dealership and the way the salesperson (Jessica) interacted with me is truly very nice: she was courteous, non-confrontational, and genuinely honest. I chatted with the owner of this dealership some 15 years ago (not sure if this dealership is still under him) and was really impressed by his honesty, courtesy, and openness, that is a factor as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
YLou, thank you for the feedback. We are happy to hear of your positive experience at Toyota Sunnyvale, and we are grateful you chose us for your automotive needs. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Harry Worthing - Prius Owner
I have always worked with Bill Moody as my service adviser. He recommends only what is necessary as my yearly mileage is in the 3,000 to 4,000 mile range. I appreciate that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Harry. I will be sure to share your feedback with Bill. Please consider taking advantage of our complimentary shuttle service we offer as part of our "10-Point Value Guarantee" the next time you bring in your car for service. Best regards, James Austin | jamesaustin@toyotasunnyvale.com
Great buying experience!
Got the car my son wanted at our target price! It took a little longer than normal but the Toyota team pulled it through! Kudos to John Ewell, Amir and most of all for Bart in finding us a loan agreeable to us! Great teamwork!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kudos, Irene. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Kind regards, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
Prius Prime
Sabrina and Sean was extremely helpful. They've made my move back to the Bay Area super easy! I highly recommend Sunnyvale Toyota! And I highly recommend Sabrina and Sean if you are looking to buy a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the nice review, Anh. We really appreciate this feedback and I'll be certain to share your compliments with Sabrina and Sean. Always feel free to call or stop by if there is anything else we can do to help you. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com
buying new cars
dealership was great to deal with sales was great got the car i wanted really happy with my new camry. would recommed friends and familys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Meng. We appreciate you taking the time to tell us that you are a happy customer. Congratulations on your new Camry and don't forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our "10-Point Value Guarantee." Kind regards, Bill Benak, billbenak@toyotasunnyvale.com