Reviews
Felipe was quick and helpful.
Felipe was quick and helpful. Quote for a single tire replacement is a little high. Drop off and pick up is easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordan, thank you for sharing your feedback with us. We will pass your feedback along to Felipe and the rest of our team. We hope to welcome you back to BMW Concord in the future. Take care!
Vitia has been extremely helpful, going through the
Vitia has been extremely helpful, going through the different options with me, understanding my constraints, and making sure she was aligning the necessary services without pushing for the non urgent ones. She was very responsive over texts and calls. Finally, she made sure I got a Lyft back and forth, at the desired time. Overall great experience, highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you for sharing your experience with Vitia. Her helpfulness, communication, and dedication to your needs truly make her such an asset to our team. We appreciate your business and look forward to serving you again at BMW Concord!
Fantastic staff who know what they are doing and are able
Fantastic staff who know what they are doing and are able to walk me through unfamiliar processes without being pushy. Made my purchase completely painless and worry free. Would highly recommend them if you are in the market for a new or pre-owned vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scott, thank you for the fantastic review! We’re so glad our team made your experience smooth and stress-free at BMW Concord. We hope you enjoy your new ride!
Vitia helped me with dropping my car off and coordinating
Vitia helped me with dropping my car off and coordinating to get a loaner car for me for the next few days. She was very friendly and made the service process extremely easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darshan, we're glad to hear Vitia made your service experience easy and seamless at BMW Concord. We appreciate your business, and we hope to see you again! Safe travels!
Francis helped me when I brought in my car for a recall.
Francis helped me when I brought in my car for a recall. He really went above and beyond. He was friendly, polite, and very professional. He provided quick, top notch service and even helped arrange a Lyft ride home for me after I dropped off the car. Thanks Francis!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anna, we're so grateful to hear Francis went above and beyond to assist you at BMW Concord. Thank you for your kind words!
Chris did what he could to make us happier in the end.
Chris did what he could to make us happier in the end. it's hard to do when you have to bring your car in for what seems simple but spend >1000 . but little things do help. thanks Chris.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback about Chris! We are happy to have made your experience a little smoother. We appreciate your business and hope to see you again at BMW Concord.
Chris from BMW Concord was very helpful and great to talk
Chris from BMW Concord was very helpful and great to talk to. He informed me right away about what was going on with my 530i.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Irish, thank you for sharing your experience with Chris! We appreciate your business and we hope to see you again at BMW Concord. Safe travels until then!
Brought my BMW in for a coolant issue, and Chris Nieves
Brought my BMW in for a coolant issue, and Chris Nieves and his team handled everything quickly and professionally. They even replaced a headlight bulb that wasn’t working — without me asking — which I really appreciated. Great attention to detail and solid service all around. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Felina, thank you for sharing your kind feedback with Chris and his team here at BMW Concord! We are grateful for your business and support! Safe travels ahead!
Victor was great as my service advisor and I am very
Victor was great as my service advisor and I am very happy with the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joey, thank you for sharing a positive review of Victor and BMW Concord!
Miguel was my Service advisor which was assigned to help
Miguel was my Service advisor which was assigned to help us with our 650 I Grand coupe, which was a takeover from a less than experience on a prior visit. Miguel had positive and say what you do attitude. His communication and follow up was excellent and delivered an excellent experience, turning my outlook with Concord BMW. I’d like to also acknowledge Rafael, Service Manager, who spent the time listening to my concerns and working with pairing me with Miguel. Well done and thank you for the effort spent providing support. Thank you both!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Daren, we're so happy to hear Miguel and Rafael turned things around for you at BMW Concord. We appreciate your trust and support, and we look forward to serving you again in the future! Safe travels!