BMW Concord

The service center did a thorough assessment, and returned my car in a reasonable amount of time. Christopher, the Service Advisor, provided prompt updates.

I purchased a used Certified BMW from this dealership believing it had no prior damage, based on the Carfax report provided at the time of sale. Later, a new Carfax report appeared showing previously undisclosed damage (well before I purchased the vehicle) something that should have been disclosed before I signed anything. When I brought this to their attention, the dealership's responses were dismissive and avoided addressing the core issue: I bought the car under false information. Instead of taking responsibility or offering a meaningful remedy for the diminished value, I was met with excuses and deflection.A dealership should stand behind the accuracy of the information they provide. In this case, they didn't. If you care about transparency and honesty in the buying process, be cautious here. The lack of accountability has been extremely disappointing.

Very professional and timely service. Dealership is nice and organized. Service advisor was attentive and provided good options and overviews of service. Appreciated the video inspection of vehicle during initial review

It was quick and easy completed the car within a reasonable time. Very nice service dept.

I purchased a CPO BMW X6 from this dealership believing it had no prior damage, based on the Carfax report provided at the time of sale. Later a new Carfax report appeared showed previously undisclosed damages that should have been disclosed before I signed anything.When I brought this to their attention, the dealership’s responses were dismissive and avoided addressing the core issue: I bought the car under false information. Instead of taking responsibility or offering a meaningful remedy for the diminished value, I was met with excuses and deflection.A dealership should stand behind the accuracy of the information they provide. In this case, they didn’t. If you care about transparency and honesty in the buying process, be cautious here.

Bmw concord always takes care of me! Service is perfect, timely, and I never have a problem getting in and out.

Victor, my adviser was superb and very cordial in helping me with the car repairs and provided me with a loaner. I will definitely chose him on my next car maintenance or repairs for my X3.

Very good experience. Sales person was very professional and helpful, the customer experience was perfect

Francis is amazing always gets me in and out. It’s a pleasure working with him.

Everyone is very caring and professional. Joey is wonderful to work with and listens to my needs.