Reviews
I followed Maria Castillo here from Sunnyvale Toyota.
I followed Maria Castillo here from Sunnyvale Toyota. She has always provided great customer service! I have also been happy with the rental dept & parts department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to hear you enjoyed your visit! We know Maria will be so excited to hear that she has been able to make your visits a breeze. If there is anything else we can do to help you please feel free to reach out. Have a wonderful day!
Good services, fast response will come back if need to
Good services, fast response will come back if need to get another car in the future
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! We are so glad to hear the team got you just what you were looking for. Please let us know if you need anything else!
Despite my previous comments I just got an email for two
Despite my previous comments I just got an email for two minor filter changes after they had the car for 3 hrs. They could have called and got the work authorized while they had the car. The owner is almost 94 years old and doesn’t drive. She comes because it’s her car. Incompetent, non caring, workers not in sync with service advisors. Thoughtless Bots.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry for any inconvenience you experienced during your recent visit with our service team. We strive to make communication as smooth as possible and we’re disappointed to hear we missed the mark. If there is anything our team can do to improve this situation, please reach out to Mark Hashimi, our General Manager, at markhashimi@fremonttoyota.com. Thank you so much for sharing this feedback with us.
Able to take my truck in for service as a walk-in, fast
Able to take my truck in for service as a walk-in, fast and efficient. Returned truck clean inside and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the review, Dave! We are so glad to hear the team was able to make your visit a breeze. Please feel free to let us know if you need anything else!
Selling lemons
Tried to sell me a car that had an oil leak. They told me they hadn't noticed It in their own inspection. They tried to dispute that there is an oil leak although I had photos. If there's oil leaking out of the engine it's pretty clear it's an oil leak. Would not adjust the price or fix the oil leak. The dealership themselves told me it would be 3000$ to fix it!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Toni, we are disappointed to know you were not satisfied with your recent purchase from our dealership. We would like the opportunity to speak with you about this further, so please email our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com at your earliest convenience. Thank you for your time.
They are all good & I got the best car ever.
They are all good & I got the best car ever. They help me a lots . I really Appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback!
Poor unprofessional Poor unprofessional Poor
Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are not happy to see that your time with us left you feeling dissatisfied. We would like to understand what went wrong in your experience with us so that we can improve – would you kindly reach out to Mark Hashimi, General Manager, at MarkHashimi@fremonttoyota.com when you have a moment so that we can figure this out together? Thank you, we hope to hear from you soon.
Had an appointment for a checkup….
Had an appointment for a checkup….4 hours later I got my car! Way too long! Why even make an appointment?
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi there – thanks for letting us know how your recent appointment with us went. It’s unfortunate to read that your visit took longer than expected, and we understand your frustration. We’d love to talk with you about your time with us in greater detail because your happiness with us means a lot to our team. When you have a moment, could you kindly reach out to Mark Hashimi, General Manager, at MarkHashimi@FremontToyota.com? We appreciate your business and hope to speak with you soon.
The advisor is very nice.
The advisor is very nice. We have been there for about 12 years to do regular maintenance. The advisor always gave us good recommendations.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us!
Everything was explained in detail.
Everything was explained in detail. The work was done in a timely manner and the service rep was very nice and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind review, Maureen! We are so glad the team made your visit a breeze. Please let us know if you need anything else. Have a wonderful day!