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Hanlees Napa Subaru

(586 reviews)
2024 consumer dealer award
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2024 consumer dealer award

Reviews

(586 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Napa Subaru from DealerRater.

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Ron and Cesar at Hanlees Napa Subaru provided a positive experience when purchasing a new vehicle. Ron was professional and knowledgeable. The process was stress-free and transparent. He answered all questions without pressure. Cesar was also fantastic, keeping things organized. For a smooth, honest, friendly and offered a great deal during the buying experience, ask for Ron, Cesar and Victoria

Ron and Cesar at Hanlees Napa Subaru provided a positive experience when purchasing a new vehicle. Ron was professional and knowledgeable. The process was stress-free and transparent. He answered all questions without pressure. Cesar was also fantastic, keeping things organized. For a smooth, honest, friendly and offered a great deal during the buying experience, ask for Ron, Cesar and Victoria

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I had an excellent experience leasing my new Subaru! The process was smooth and straightforward, with clear communication and no surprises. The entire staff was knowledgeable, patient, and attentive, ensuring I found the perfect vehicle to meet my needs. I couldn’t be happier with my new car and the top-notch service I received. Highly recommend!

I had an excellent experience leasing my new Subaru! The process was smooth and straightforward, with clear communication and no surprises. The entire staff was knowledgeable, patient, and attentive, ensuring I found the perfect vehicle to meet my needs. I couldn’t be happier with my new car and the top-notch service I received. Highly recommend!

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5.0
  • Does recommend this dealer
  • Shopped for a new car
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Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.

Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Went to Hanlees for a car for my daughter. Found the perfect car & they made the process smooth from start to finish. Ron Cooper was the salesperson we worked with, along with Victoria Young & Mike in Finance. Will only be buying my cars from them.

Went to Hanlees for a car for my daughter. Found the perfect car & they made the process smooth from start to finish. Ron Cooper was the salesperson we worked with, along with Victoria Young & Mike in Finance. Will only be buying my cars from them.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Service! They took care of my car! My car now is in great shape!

Great Service! They took care of my car! My car now is in great shape!

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Kevin in service and Daniel the tech were great! Highly recommended to anyone looking for subaru maintenance

Kevin in service and Daniel the tech were great! Highly recommended to anyone looking for subaru maintenance

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Quick in and out of my complementary auto check up survey. Nice waiting area with coffee and snacks.

Quick in and out of my complementary auto check up survey. Nice waiting area with coffee and snacks.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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The Hanlees staff is a pleasure to work with. Ron our salesman is professional and knowledgeable about the different cars and features. He made our purchase easy and not at all stressful. We have purchased several Subarus from Hanlees and always leave knowing we made the right choice in dealerships and cars.

The Hanlees staff is a pleasure to work with. Ron our salesman is professional and knowledgeable about the different cars and features. He made our purchase easy and not at all stressful. We have purchased several Subarus from Hanlees and always leave knowing we made the right choice in dealerships and cars.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Customer service was on point! Quick and efficient service done on my vehicle. Communication was great!

Customer service was on point! Quick and efficient service done on my vehicle. Communication was great!

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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The staff is great to work with. No pressure to purchase anything extra (though it is a good idea for peace of mind). Lots of choices and reasonable financing. I do like that on Subaru donates to various charities on behalf of their customers, they customer gets to choose where Subaru donates.

The staff is great to work with. No pressure to purchase anything extra (though it is a good idea for peace of mind). Lots of choices and reasonable financing. I do like that on Subaru donates to various charities on behalf of their customers, they customer gets to choose where Subaru donates.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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