East Bay BMW

Service Adviser Joesph is very good. Knowledgeable and friendly. The dealership overall is very good.

Everardo was excellent from beginning to end with my service. I scheduled an appointment the day of, in the morning, and came in the afternoon ahead of my appointment. I love the dealership waiting area, as I can always bring my work laptop and get work done while waiting for my service. I arrived over an hour early with my vehicle, and seen Everardo already smiling as I pulled into the service check-in area. He asked my last name, which I provided, and he quickly got me checked in and going in the process. He provided clear and honest overview of process, estimated costs and also approximated times for service. We were able to add services on to save me a trip from Oakland to the dealership in Pleasanton as well. We explored current on services for my vehicle, and looked up past visits as well. I like to come in very informed and focused on why I scheduled an appointment, and Everardo really enhanced the experience with his level of detail and consideration during the entire interaction from first hello in greeting to final goodbye at completion of my service. Excellent, excellent, excellent. Other BMW dealerships in The Bay price gouge, don’t follow through on communication or openly sharing details about your vehicle or service; but at this dealership, they have the absolute best customer service and turnaround time for repairs and maintanance.

This dealership and its service team are amazing. Quick and efficient every single time. Thanks!

Brought in my 2014 BMW 328i and was helped promptly by Anthony D Amore. He was friendly, explained everything clearly, and there was no pressure at all. Excellent service from start to finish—highly recommend!

My last service was handled by Amit with Anthony setting up the date for the service. Both were very helpful throughout my service. This is the way all my experiences have been with this dealership.

Joseph has taken care of from the moment my car went in to the service. The service has taken 2 and half months and they gave me 2 different cars and was accomodating and the communication was excellent as well. Wouldnt ask for any other facility or dealership to work with. Amazing!

I had a fantastic experience with Lou Rios at East Bay BMW. From the moment I arrived, Lou made sure I felt welcomed and informed throughout the entire service process. He took the time to clearly explain every detail about the service my vehicle needed, ensuring I understood what was being done and why. His professionalism, transparency, and courteous attitude made the whole experience smooth. It?s rare to come across someone so genuinely dedicated to excellent customer care. I truly appreciate his help and would highly recommend Lou to anyone visiting East Bay BMW!

Anthony made my oil change a breeze! He was great at explaining the inspection and next steps. It was great to meet him and I hope he helps me on the next visit.

The advisor Kier custodio was great in giving status and communicating repair needed on my 2024 X5

Thank you Mike Angelo for the help today and taking take of my situation. Eastbay bmw always take great care of me whenever I stop by.