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Toyota Marin

(3,841 reviews)
2016 state dealer award
View 11 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,841 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Marin from DealerRater.

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Had a great buying experience with Daryl .

Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !

Had a great buying experience with Daryl .

Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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We have been customers of Toyota Marin for car leases,

We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward.

We have been customers of Toyota Marin for car leases,

We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Utterly unscrupulous when it comes to used car sales.

Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences.

Utterly unscrupulous when it comes to used car sales.

Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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What appeared to be a more straightforward used car

What appeared to be a more straightforward used car sales, ended up being your typical bad used car sale experience. Once we verbally agreed, things became a total mess -- paperwork, confusion of what type of check is needed, length of time to close ("almost done, this time I swear, just a few more minutes, they're just printing something out, almost wrapped up), multiple trips back to dealer, misplaced check, post sale carwash confusion, filling up all makes and models with regular gas (poor form). They have some folks who appear to be trying to do the right thing, but overall it was bad and do not recommend.

What appeared to be a more straightforward used car

What appeared to be a more straightforward used car sales, ended up being your typical bad used car sale experience. Once we verbally agreed, things became a total mess -- paperwork, confusion of what type of check is needed, length of time to close ("almost done, this time I swear, just a few more minutes, they're just printing something out, almost wrapped up), multiple trips back to dealer, misplaced check, post sale carwash confusion, filling up all makes and models with regular gas (poor form). They have some folks who appear to be trying to do the right thing, but overall it was bad and do not recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They were very responsive.

They were very responsive. Just haven't had time to get over there. They sent a video.

They were very responsive.

They were very responsive. Just haven't had time to get over there. They sent a video.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Jason was the person who helped me, is good person

Jason was the person who helped me, is good person educated and he knows his assignment, is very professional.

Jason was the person who helped me, is good person

Jason was the person who helped me, is good person educated and he knows his assignment, is very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and very efficient.

Great service and very efficient. Chris the agent was very helpful and professional. Awesome experience!

Great service and very efficient.

Great service and very efficient. Chris the agent was very helpful and professional. Awesome experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The salesman was very unprofessional and rude.

The salesman was very unprofessional and rude. He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and better people elsewhere. Though the manager apologized later, I never had such a bad experience elsewhere.

The salesman was very unprofessional and rude.

The salesman was very unprofessional and rude. He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and better people elsewhere. Though the manager apologized later, I never had such a bad experience elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Keith was very patient with me and help me with

Keith was very patient with me and help me with everything that I needed! I very recommend Toyota Marin for your new car.

Keith was very patient with me and help me with

Keith was very patient with me and help me with everything that I needed! I very recommend Toyota Marin for your new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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This is the 4th car that I've purchased from Toyota Marin

This is the 4th car that I've purchased from Toyota Marin because they offer good service while buying the car and servicing it after the purchase.

This is the 4th car that I've purchased from Toyota Marin

This is the 4th car that I've purchased from Toyota Marin because they offer good service while buying the car and servicing it after the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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