Reviews
Just Purchased 4Runner SR5 Limited
Harmon Roberts provided excellent customer service from start to finish. He was very helpful and we truly appreciated his patience and fun attitude. This is the second vehicle we have purchased from this dealership and one of the main reasons is the quality of their customer service. Thanks Toyota Marin!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback. Harmon is dedicated to providing top quality service and we are ecstatic to hear that your experience reflected his dedication. We would like to inform you that as a part of our 10 point value guarantee, you can enjoy a free car wash on us. Please feel free to contact us if you have any questions about your vehicle. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Great deal & great experience
We just bought a beautiful 2015 Camry Hybrid XLE and got a great! deal at Toyota Marin working with Gian Voglino & Laz Sapinoso, & their Sales Mgr Ryan Payne & all the rest of the staff who were friendly and extremely helpful. These guys are great to work with - they were forthcoming with all the information we needed to make a good decision. They treated us with consideration - no pressure - & were fun to work with. It made buying a car so much easier. We look forward to driving a well made & appointed car, & good service in a comfortable environment where people are interested in the customers being happy. I highly recommend buying a car from these guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase, Marie. We appreciate your feedback as it helps us grow as a dealership. Each employee is a valued member of the Toyota Marin team and we all strive to provide excellent service. If there is anything else that we can do to help you with regards to your vehicle, please feel free to inform us. Also, do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Purchasing Used Tacoma
The salesman Wayland Whisler was very friendly and worked hard to find me what I wanted. They did not have the exact used truck I wanted on the lot but Wayland knew they had taken a truck that would fit the bill nicely in trade the day before. He found the truck in the back of the lot and when I agreed it was the truck for me he had it inspected immediately and ready for me to pick up by the end of the day. Greg in Finance was very accommodating when I came back later in the day to sign the papers. I had my daughter in tow. He found someone to keep an eye on her while we went over the documents. This organization is very friendly and professional and I would recommend them to any of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the time it took for you to write this review about your experience with us. It helps us to know when we are doing well because it is what we strive to do on a daily basis. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Also, please take note that we provide free scheduled shuttle service to all customers. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Genuine caring service
Very helpful, I love that you take the time to find something that is the best for the customers needs. It's about the customer and not about the sale. Salim was great, it's rare to see someone that cares about the person they have in front and not just about the sale. That's why he convinced me as a customer because he genuinely wants to help you. And he stayed late for us without complaint. So nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Georgia, Thank you so much for writing this review. Each employee is a valued member of the Toyota Marin team and we focus on the needs of our customers. Salim will be very happy to hear that he was successful in that endeavor. We would like to inform you that every vehicle comes with a free 119-Point annual inspection. If you have any questions or concerns about your vehicle, please do not hesitate to come see us. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
My experience
Christine Cilento went out of her way to offer us a great deal when purchasing the Prius 2015. We traded the end of a lease for a new lease on the new vehicle. The vehicle delivered all the expectations Chrsitine had mentioned and has been a satisfying experience. On arrival, we were greeted by Christine, whom most expeditiously completed our purchase. We'd like to recommend her services as a saleswoman, seasoned, yet experienced in providing the product one seeks through the esteemed dealership, Toyota Marin. Thank you Christine and may your kind guidance and thorough service provide many happy clients for you. Cheerio.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate the time it took for you to write this review. Christine truly knows her stuff, and it is wonderful to hear that you were satisfied with your trade-in. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Also, please remember that we provide free scheduled shuttle service to all customers. Congratulations on your 2015 Prius! Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800
Purchasing a new vehicle
Christine helped in locating the ideal vehicle for Mrs. and worked hard to make the financing fit our budget. We thank her for the professional and courteous service she set forth when we requested color and most options asked for. We would highly recommend her as a professional when choosing a vehicle to purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for providing this excellent feedback! I am happy to hear that Christine was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns regarding your vehicle. Please do not forget to take advantage of a free car wash as part of our 10-point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800
Great staff
The staff were very helpful, Doreen Tan and John Hathaway were friendly and very informative, the whole experience was long but worth the wait, I would definitely recommend my family and friends to this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us such a great review! We are dedicated to providing top-quality service and we are ecstatic to hear that your experience reflected this dedication. At Toyota Marin, we value our customers and we look forward to seeing you on your next visit. Please remember that as a part of our 10-point value guarantee, you can enjoy a free car wash on us. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193
Great service
You guys were very helpful and told me exactly what I needed, nothing that I didn't want to hear n nothing that I didn't need
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this great review, Miguel. We try to create a friendly and professional experience for all of our guests, and we are pleased to hear that is reflected in your experience. If you need further assistance with your vehicle, please do come back and visit us. Also, please remember that as a part of our 10-point value guarantee, you can enjoy a free car wash on us. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 800-608-6193
Great experience at Toyota Marin
Flexibility with scheduling an appointment; ease of getting my previous car appraised; a fair trade in value on my previously owned toyota; Doreen's patience and support; wide inventory so that I was able to get my first choice color/model
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review, Lindsay. Our highest priority is satisfying our guests and we are delighted to know that Doreen made sure your concern was addressed properly. We look forward to working with you again, and if there are other things you need assistance with regards to your vehicle, do not hesitate to contact us. Also, please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 800-608-6193
all in all, a nice sales dealer
this dealer is nice. fulfill all my requirement and I really feel appreciate with her. Hopefully we can cooperative with each other in the future. overall, the totally experience is good! I do not think that if I write down something bad you will think I am sincerely write down my review. if you like to remove my review again, just go ahead and remove my review. But I am certainly sure that comes from my heart for sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom, Thank you for your review. We’re glad to hear that you found that our team to be nice and helpful. We work hard to make sure each of our customers have a positive experience, and it’s great to know you are one of them. Please feel free to contact us if you have any further questions. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 800-608-6193