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Radley Acura

(1,343 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:30pm
Tuesday 9:00am–9:00pm 7:00am–5:30pm
Wednesday 9:00am–9:00pm 7:00am–5:30pm
Thursday 9:00am–9:00pm 7:00am–5:30pm
Friday 9:00am–9:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Radley Acura from DealerRater.

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Great Service

Being able to use a loaner car, when it was determined that my car needed additional repair. Appreciated the support and accommodations provided by Fernando.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Daidrian and thanks for your kind words! We appreciate Fernando and we are thrilled that he has taken care of you and accommodated your needs. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Kind regards, Rod Emmons - General Manager

Way better than other area Acura dealerships

Shopped around for a used Acura for several weeks. I went to other dealerships and was give a hard sales approach and had to meet with their GM for the "best deal" which did not even match Radley's sticker price without negotiation. Hazem provided me with quality service - he was extremely busy, but he gave me the keys, made sure I was content while waiting to speak with the finance manager (Brian I think), and even found me a phone charger for my dead phone. Price was not perfect, but it was reasonable, and I did have 5 star service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Satisfied

I went in not really expecting to purchase a car today, just to browse and look before making my decision, but they made a very good offer that was competitive with some of the other vehicles of a similar make, model, year, mileage, and condition for the area. I think Tia is a very good salesperson, and when I had finally decided to go for their offer, she got me in and out really fast, I was able to drive my car off the lot that day, paid for and everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good service with little pressure

Walked out the same day with a new RDX. Helpful sales without pressure so often felt in other dealerships. Buying a car should be a good experience and it was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nice Experience

We went to Radley to purchase an MDX. We had done our research ahead of time and knew which trim level we wanted to get. However, we did have a few questions. Al Newman greeted us and was very knowledgeable about the vehicle. He was able to address our questions and walk us through the various features. The sales process was relatively plainless, without a lot of back and forth (or games) - which was appreciated. Al was very dedicated and available throughout the process, spending time to walk through and customize the features of the car. We would recommend them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best Acura dealership

General manager of Sam Yohanns and Sales leader are the best. They go out of their way to make the purchase experience easy and flawless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great sales professionals!

We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly recommended!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Good Experience

This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fast. You understand why Rod Emmons is the GM if you get the chance to work with him. We take our Acuras to Woodbridge for service because we live closer to there. They are amazing - ask for Omar, he's fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Go there!

Just purchased our third Acura from this dealership. I have seen many improvements over the 6 years of doing business with them. Responsive, no typical dealership games; classy and honest. Fabulous service dept - those employees work their butts off. The GM, Rod Emmons, is a class act.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Anne and thank you! Congratulations on your new car! We can't tell you how much we appreciate your customer loyalty! We thank you so much and make sure that you're following us on Twitter and have liked us on Facebook to get great specials! Kind regards, Rod Emmons - General Manager

bad service

bad service, never called me to tell me car was ready for pickup, terrible job of washing car,

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Myeong, it's discouraging to hear that you did not have a pleasant experience with Radley Acura. It would mean the world if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation better. Sincerely, Rod Emmons - General Manager - rodemmons@radleyautogroup.com, 703-906-7010