Radley Acura

Sales Person Was Extremely Professional and Knowledgeable. Made the Purchasing of the New MDX Very Easy. Would Recommend Radley Acura to Everyone!

I should start by saying I had a very nice salesperson at first who seemed genuine and honest, but didn't know a lot about the history of the used car I was looking at and so brought in the used car sales manager who knew more about it. I had questions about what specifically had been replaced on the car since it had fairly high mileage and I didn't want to get stuck with a major expense shortly after purchasing it. I was particularly concerned about the clutch, given the high miles, no Carfax record indicating that it had been replaced and no records from the previous owner. The sales manager gave me a long speech about how each car undergoes an extensive inspection, as if it was going to be certified, even for older cars, and anything that needs to be repaired or replaced is taken care of because their reputation is on the line, etc. He went on to explain that while it was already clean, they had it detailed, and while there was a lot of tread left on the tires, they replaced them, and the windshield had a minor blemish, but they replaced it. I pointed out that what he mentioned were inexpensive, largely cosmetic fixes and that my real concern was mechanical condition and asked specifically if he knew the condition of the clutch and when or if it had been replaced. He assured me all the mechanical components had been checked, including the clutch, and were fine, and showed me the dealership's repair record showing the areas they checked and what they had done. He got up to check on something and while I had the time alone, I looked through the papers he had been holding and on the second page - the one he didn't show me - the mechanic had put in the note under "recommendations": "Worn out clutch" and "Needs clutch and master switch." The very thing I had asked about and he claimed had been checked and was fine. So the long and short of it is, they not only offered for sale a car in need of a major repair, but lied about it when asked directly. That tells me something about how they run their business and should be a warning to others.

I've purchased/leased several Acuras from this dealership and am always very happy.

All work was done promptly and I was kept informed during the entire process. I couldn't have asked for a better treatment. Thanks to Fernando, he did a great job.

The personable customer experience. I always feel like a valued customer and I am tended too in a professional manner.

No surprises. I'm kept informed every step of the way. And I appreciate that my advisor recommended against fixing a non-safety related issue that was low-priority but very expensive to repair.

Service person I worked with was knowledgable, pleasant and timely with the work.... Service was completed beyond my expectations - very pleased.

I felt the entire staff was welcoming. They answered all my questions fully and showed care in the way they serviced me.

Sajjad Bhatti was extremely professional and a great pleasure to work with. I trusted him completely and would definately recommend friends/family to him directly.

Nader was very helpful, efficient and personable. We were under a time crunch and everyone was extremely helpful in speeding up the process.