Reviews
For the most part your dealership has been very attentive and thorough but there have been exceptions to that as well. I will continue to use your service in the future but I'm also a little bit wary about certain aspects of the service.
For the most part your dealership has been very attentive and thorough but there have been exceptions to that as well. I will continue to use your service in the future but I'm also a little bit wary about certain aspects of the service.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, [email protected]
I came in and told Tim what was wrong with my car. He told me I was wrong and that my car didn't even have the system that I said was messed up, so I should do a diagnostic. Then they call, to say that it's exactly what I said was wrong, but I still needed to pay for the diagnostic
I came in and told Tim what was wrong with my car. He told me I was wrong and that my car didn't even have the system that I said was messed up, so I should do a diagnostic. Then they call, to say that it's exactly what I said was wrong, but I still needed to pay for the diagnostic
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, [email protected]
Mike was helpful and helped me understand the services I needed. Pablo was good about following up on my services and answering my questions.
Mike was helpful and helped me understand the services I needed. Pablo was good about following up on my services and answering my questions.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the review and your business! Our team is here for any future needs, and we hope to see you again.
Toyota wasn't able to fix my Lexus but Pablo talked to Lexus in Monterey & drove my car there to be serviced. They are working on it.
Toyota wasn't able to fix my Lexus but Pablo talked to Lexus in Monterey & drove my car there to be serviced. They are working on it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Come on back to see us!
Always a pleasure visiting Santa Cruz Toyota The sales , service and personnel are all top notch
Always a pleasure visiting Santa Cruz Toyota The sales , service and personnel are all top notch
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of our sales, service, and staff being top notch highlights the teamwork we strive for. Thank you for entrusting us with the service for your Venza.
Tpms was diagnosed and one was at fault, others were working. Replaced it. Drove off with Tpms warning on. Returned to shop, left for another day, all other sensors now failed. drove off. Checklist claims battery was inspected. Checked battery. Plus terminal shows heavy corrosion crystals. Clear signs of leakage on top. verified battery state with independent mechanic. Left voice mail with service provider. No response. Left message on web site. Manager was going to respond but never did. Incompetent and arrogant.
Tpms was diagnosed and one was at fault, others were working. Replaced it. Drove off with Tpms warning on. Returned to shop, left for another day, all other sensors now failed. drove off. Checklist claims battery was inspected. Checked battery. Plus terminal shows heavy corrosion crystals. Clear signs of leakage on top. verified battery state with independent mechanic. Left voice mail with service provider. No response. Left message on web site. Manager was going to respond but never did. Incompetent and arrogant.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, [email protected]
Everything went smoothly. Mark was on the ball and made sure I was informed when each step needed to be taken care of, and let me know as soon as the work was done, ensuring I was able to retrieve my car and return my rental xxx soon as possible. One of my better experiences there.
Everything went smoothly. Mark was on the ball and made sure I was informed when each step needed to be taken care of, and let me know as soon as the work was done, ensuring I was able to retrieve my car and return my rental xxx soon as possible. One of my better experiences there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!
We are believing again in the service department ability to provide excellent service as Brian made good on his promise to take care of us 😊
We are believing again in the service department ability to provide excellent service as Brian made good on his promise to take care of us 😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the great review and your business! See you next time!
A lot of people at this dealership are great, but Pablo stands out and goes above and beyond. It's awesome working with people like him.
A lot of people at this dealership are great, but Pablo stands out and goes above and beyond. It's awesome working with people like him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!
Very easy going experience and I enjoyed how simple everything was. No complaints. Can't wait for the next one ??.
Very easy going experience and I enjoyed how simple everything was. No complaints. Can't wait for the next one ??.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and your kind words. We’re glad the service on your Toyota Highlander felt seamless, and our team looks forward to your next visit.