Reviews
Great service
My truck was done quickly and the staff was professional. The waiting room was nice and clean and I was greeted with a smile. And it was seven in the morning too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dustin, I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with a quick and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
couldn't of been better
The employees are great we love Chuck 3rd car we bought with his help. Second experience with Jason was great and Johnny was awesome with showing me the technology. Dante was great with test drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melissa, it was a pleasure to read about your third car-buying experience at Toyota of Santa Cruz. Congratulations on your new vehicle!It's delightful to know that Chuck, Jason and Johnny provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business. We look forward to seeing you again in the future! Sincerely, Julie Frugoli / (831) 462-4200 / julie@santacruztoyota.com
Great Service
Friendly, polite, and explained clearly what needed to be done. Everyone is extremely friendly and makes sure you are being taken care of
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Frederick! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to serving you again! Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
Sara Lee
Friendly Rep, thorough and quick service. I am happy with all of the cars and service that I have received in the newly updated service center in Santa Cruz.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, thank you for leaving us your review. I'm happy to hear that you were pleased with the service you received from Toyota of Santa Cruz. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
great service
service reps are all friendly and helpful. He told me how much time it would take, an hour, and he was right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this awesome review, Elizabeth! It's wonderful to hear that our staff was very friendly and helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
Great customer service
The service was great! The staff is kind courteous helpful knowledgeable and the service was quick! This is a fantastic dealership!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Lori! I'm glad to hear that our team was kind, courteous, helpful, knowledgeable and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
Genuine smile with great service
Efficiency with a genuine smile. They are always informative as to what they are doing and why. They are Never pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosemarie, we appreciate your kind words about the entire service team. Thank you for choosing Toyota of Santa Cruz for your vehicle needs. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
Great service
Ryan was great. He found us the car we were interested in and was helpful a knowledgeable about the vehicles features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Naz, thank you so much for this lovely review and congratulations on your new car! It's wonderful to hear that Ryan was very knowledgeable and helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Julie Frugoli / (831) 462-4200 / julie@santacruztoyota.com
Great service
Chelsea went above and beyond to help me address the problem, and feel totally supported along the way. She is a wonderful asset to your team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, Darcy. Our highest priority is satisfying our guests and we are delighted to know that Chelsea made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com
Fast service
I was able to book the appointment same day. the service itself was fast. They answered all my questions and went over the service report with me and made appropriate recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kirsten, thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. Drive safely. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com