Reviews
Michael Marshall was able to fit me into the schedule and
Michael Marshall was able to fit me into the schedule and I was in and out in promised timeline.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
People in dealer were very helpful to get my dream car.
People in dealer were very helpful to get my dream car. Also helped me a lot get familiar with all the features of Mach-e. Thanks for taking the extra mile Ryan
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I brought my car in after the wrench service icon
I brought my car in after the wrench service icon appeared on the dashboard. Michael was extremely helpful throughout the process. Although it took some time to identify the issue, the team performed a thorough inspection of the entire vehicle and ensured there were no other concerns. Since the inspection was expected to take a while, Michael arranged a Lyft ride to take me home, which was greatly appreciated. The issue turned out to be a low-voltage battery, and it was replaced quickly. I was able to pick up my car the very same day. Overall, the service experience was excellent, and I appreciate Michael’s communication, and customer care. Highly recommended.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Valet service is a great way to save time by not having
Valet service is a great way to save time by not having to fight early morning traffic, Thank you for informing me about the service. I got my vehicle serviced without any problems.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience with our valet service! It is great to hear that it made your morning more convenient and helped you avoid the early traffic rush. We are glad your vehicle was serviced without any issues, and we truly appreciate you taking the time to leave such thoughtful feedback. We look forward to serving you again!
Lao Caudillo is always wonderful!
Lao Caudillo is always wonderful! He is the reason I take my car to Ford to have my vehicle serviced. He is always friendly and personable.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that you have had such a consistently wonderful experience with our service team! It is truly meaningful to know that the friendly and personable care you receive keeps you coming back, and we will be sure to pass along your kind words. Thank you, DBAVILA, for taking the time to share your feedback. We look forward to continuing to provide you with the great service you deserve!
The service was due to a defect, already acknowledged by
The service was due to a defect, already acknowledged by Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ended up holding my car for three whole days, thanks to which I had to rent a car a d spent 400 dollars I should never have to.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We understand how important clear communication and timely service are, especially when your vehicle is in for repair, and we remain committed to supporting our customers throughout the process. We appreciate you bringing this to our attention as we continue working to improve the overall experience we provide. Please contact Wally Aguilar, our Service Director, at (408) 557-6304 or [email protected] if you would like to discuss your visit further.
Ryan Victor was super awesome to work with.
Ryan Victor was super awesome to work with. I bought my car from Montana before moving to Santa Cruz. When the car had a minor issue, Ryan took it back immediately, found me a loaner, and got the problem fixed as soon as possible. The car has been running awesome since then and was a great deal!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear about your wonderful experience with us! It's fantastic to know that despite the initial minor issue with your vehicle, we were able to provide you with immediate support, a loaner car, and a quick resolution. We're thrilled that your car has been running perfectly since the repair and that you feel you got a great deal. Your feedback about the exceptional service you received truly brightens our day. We take great pride in going above and beyond for our customers, especially when unexpected issues arise. Thank you for taking the time to share your positive experience - it means the world to us and helps other customers understand the level of care they can expect from Frontier Ford.
Amazing service, support and customer care.
Amazing service, support and customer care. Jonathan as always, is patient, understanding and willing to go above and beyond for us. He feels us welcome and his interactions are friendly and personal. You can tell he loves his role of interacting with customers, listening to their needs and helping them get the necessary service and support for their vehicles. 13+ years and counting for my visits to Frontier Ford.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are utterly delighted to hear about your wonderful experience with us over the past 13+ years! Your loyalty and trust mean everything to us, and we're thrilled that you continue to choose Frontier Ford for your vehicle needs. It's heartwarming to know that our team member has consistently provided you with patient, understanding, and personalized service throughout your many visits. We take great pride in building lasting relationships with our customers, and your feedback reinforces our commitment to delivering exceptional service and support. Thank you for being such a valued part of the Frontier Ford family.
Great service Was done while I waited for works package
Great service Was done while I waited for works package i under hour and a half
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear about your positive experience with our service team. It's wonderful that we were able to complete your work package efficiently while you waited, getting everything done in under an hour and a half. Thank you for taking the time to share your feedback about the great service you received at Frontier Ford. Your review helps us understand what we're doing right and motivates our team to continue providing excellent, timely service to all our customers.
I received a text that my car was ready.
I received a text that my car was ready.yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and drove it straight back. Hopefully this time to work is done and inspected before it is released to me.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about your recent experience and the concerns shared regarding the incomplete repair and follow-up service. We strive to ensure all repairs are properly completed, thoroughly inspected, and verified prior to vehicle delivery to our customers. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Wally Aguilar, our Service Director, at (408) 557-6304 or [email protected].