Reviews
Jamie proved excellent service and guidance.
Jamie proved excellent service and guidance. The service was done adequately and in a timely matter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're glad to hear that Jamie provided excellent service and guidance, and that the work was done both adequately and in a timely manner. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don't hesitate to reach out! Team Lexus of Stevens Creek Svc Center
Eric Yang is a very patient and enthusiastic employee and
Eric Yang is a very patient and enthusiastic employee and I am very grateful to him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind words! We're so glad to hear that Eric Yang was able to assist you with patience and enthusiasm. We truly appreciate your gratitude and will be sure to pass along your compliments to Eric. If you need anything further, please don’t hesitate to reach out. We're here to help! Happy New Year - Team Lexus of Stevens Creek
Always efficient ay checking in process, completing work
Always efficient ay checking in process, completing work timely and picking up car. All the staff are professional and kind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We’re happy to hear that our check-in process is efficient, the work is completed in a timely manner, and that our staff consistently provide professional and kind service. Your satisfaction is our top priority, and we appreciate your kind words. If you need anything else, don’t hesitate to reach out. We look forward to serving you again soon! Happy New Year from the Lexus of Stevens Creek team
Michael Nagy always provides me with outstanding customer
Michael Nagy always provides me with outstanding customer support and he’s the reason I continue to take my car to Lexus of Stevens Creek service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience! It’s wonderful to hear that Michael Nagy consistently provides you with outstanding customer support. Michael is a valuable member of our team, and we're glad his service has earned your continued trust in Lexus of Stevens Creek.
Samson Du was very knowledgeable and responsive to all my
Samson Du was very knowledgeable and responsive to all my questions at and after the service. The service team worked seamlessly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience on DealerRater! We’re so glad to hear that Samson Du provided you with knowledgeable and responsive service, both during and after your visit. It's also wonderful to know that our service team worked seamlessly to meet your needs. Team Lexus of Stevens Creek Svc Center
Nice experience.
Nice experience. Service is good, I’m satisfied with Alfonso's service in steven creeks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your positive experience! It's great to hear that you were satisfied with the service you received from Alfonso at Lexus of Stevens Creek. We’re proud to have him on our team and glad he made your visit a pleasant one. Lexus of Stevens Creek
Everyone was very welcoming and friendly.
Everyone was very welcoming and friendly. I had been to shopping at different dealerships, and Lexus of Stevens Creek made me feel relaxed, no pressure. Mr. Steve Yi was especially easy to work with in my search. He kept in touch also!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your positive experience with Lexus of Stevens Creek on DealerRater! We're thrilled to hear that you felt welcomed and relaxed during your visit, and we truly appreciate your kind words. It's wonderful to know that Steve Yi made your car shopping experience so enjoyable. We’re proud of his commitment to providing excellent service and staying in touch with our customers throughout their journey.
Phone calls, suggested service, completed job paperwork
Phone calls, suggested service, completed job paperwork and actual work don't match I am lexus owner since 1992 buying sports car. I was told driver side front tire has problem because that side car went through big puddle or something in rain. My son has has LEXUS. I BOUGHT TIRES FROM THIS PLACE, Check past records. Not any more.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for speaking with your service consultant, Ramsin, and allowing us another opportunity to explain your visit including the two (2) new tires w/rotating them to the best position for safety and ride quality. Please know if you have any further questions, please feel free to contact Ramsin. Your viewpoint has been noted and shared with our Svc Mgmt team. Happy Holidays - Lexus of Stevens Creek Svc team.
Read it all
Great service with friendly staff.
Great service with friendly staff. They don’t push hard to sell you something you don’t need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
From all of us @ Lexus of Stevens Creek Service Center, we wish you the Merriest of Holidays and hurry back
We have purchased used cars from the dealership and will
We have purchased used cars from the dealership and will do so again. This review is for their service department, which we use for our two Lexus cars. The service rep was excellent (Angel) and the quality of the work is excellent. While I can manage the all-electronic communications, there were issues with the system while my car was there for service. I miss the old waiting room--if the repair work was only a few hours,I'd gladly spend the time reading in the waiting room--and face-to-face communication. I am trying to reduce the number of businesses that keep my credit card on file nor do I like have to enter it online each time I bring my car in. Going the way of the dinosaurs, I guess.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for taking the time to share your feedback! We're thrilled to hear that you've had positive experiences with both our sales and service departments. Angel will be especially pleased to know that you appreciated the service they provided. We understand your concerns about the new electronic systems and the shift in how we handle payments. While these changes are part of our ongoing effort to improve efficiency and safety, we certainly value the personal touch that has been a hallmark of our dealership. We will take your feedback into consideration as we continue to evolve and strive to provide the best experience for our customers. Lexus of Stevens Creek